Indotronix International Corporation
Technical Support
Indotronix International Corporation, Anchorage, Alaska, United States, 99507
Technical Support | , Alaska, Alabama, Arkansas, Arizona, California, Colorado, Connecticut, District of Columbia, Delaware, Florida, Georgia, Hawaii, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, Mississippi, Montana, North Carolina, North Dakota, Nebraska, New Hampshire, New Jersey, New Mexico, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, West Virginia, Wyoming, Puerto Rico, U.S. Virgin Islands, United States
Job Title: Technical Support Location: Salt lake City UT (Remote)
Duration: Temp Contract
Pay rate: $15.54/hr on w2
Work schedule options:
M-F 8am to 430pm EST - 4 Shifts M-F 130pm 10pm EST - 2 Shifts M, T, W, F, Sat - 8am to 430pm EST- 2 Shifts M, T, W, F, Sat - 130pm 10pm EST- 2 Shifts
Job Profile Summary: Advises and assists users over the telephone, email or chat to resolve incidents related to hardware, software, network connectivity and peripherals. Screens, diagnoses, researches and resolves user issues. Maintains passwords, data integrity and file system security for the desktop environment. Provides onboarding support of new associates, including laptop and/or desktop configuration, system access and security clearances. Documents service requests and dispatches orders to support groups for problem resolution. Provides quick response to ensure maximum uptime of all users and to meet or exceed Service Level Agreements (SLAs).
Key Responsibilities: • Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests. • Requests handled include support of hardware, software, client and COTS applications as well as network and user administration. • Escalates complex problems to other resolver teams or vendors. • Utilizes problem solving and analytical skills to effectively resolve challenging incidents. • Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.
Key Qualifications: High School Diploma or GED required May require technical certification or Associate Degree Generally, 1-2years' experience in area of responsibility.
Job Title: Technical Support Location: Salt lake City UT (Remote)
Duration: Temp Contract
Pay rate: $15.54/hr on w2
Work schedule options:
M-F 8am to 430pm EST - 4 Shifts M-F 130pm 10pm EST - 2 Shifts M, T, W, F, Sat - 8am to 430pm EST- 2 Shifts M, T, W, F, Sat - 130pm 10pm EST- 2 Shifts
Job Profile Summary: Advises and assists users over the telephone, email or chat to resolve incidents related to hardware, software, network connectivity and peripherals. Screens, diagnoses, researches and resolves user issues. Maintains passwords, data integrity and file system security for the desktop environment. Provides onboarding support of new associates, including laptop and/or desktop configuration, system access and security clearances. Documents service requests and dispatches orders to support groups for problem resolution. Provides quick response to ensure maximum uptime of all users and to meet or exceed Service Level Agreements (SLAs).
Key Responsibilities: • Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests. • Requests handled include support of hardware, software, client and COTS applications as well as network and user administration. • Escalates complex problems to other resolver teams or vendors. • Utilizes problem solving and analytical skills to effectively resolve challenging incidents. • Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.
Key Qualifications: High School Diploma or GED required May require technical certification or Associate Degree Generally, 1-2years' experience in area of responsibility.