Support Amada Software Users and will perform software support tasks with a team of other software support team members. Position does require some type of Sheet Metal CNC Machine Operation experience and/or CNC Programming experience. Support Amada Solution Software Applications consisting of CAD/CAM Software, Nesting Software, DNC Communication Software, Bending offline programming Software and other areas. Daily general responsibilities and tasks consisting of troubleshooting, installation and supporting customers from the first stages of design to final stages of output code in relation to Press Brakes, Lasers, Turrets, Combination Punch/Lasers machines.ESSENTIAL FUNCTIONS:Diagnose and troubleshoot technical issues effectivelyPerform data entry, documentation, and case/ticket loggingReview, research, verify, and consult on customer issuesProvide technical advice and installation supportRespond to customer inquiries via phone, email, and chatEscalate cases/tickets as needed to ensure resolution and customer satisfactionContinuously learn and stay updated on software applications, Windows, hardware, and networkingServe as a primary point of contact for Technical Support for Software Solution ApplicationsAsk targeted questions to quickly identify the root cause of issuesGuide customers through step-by-step solutions to resolve problemsManage and prioritize multiple open issuesFollow up with customers to confirm full functionality post-troubleshootingDeliver prompt, accurate feedback and maintain proper issue loggingProvide clear verbal and written technical assistanceMaintain a professional and courteous relationship with customersKNOWLEDGE:CAD/CAM software experience in one or more of the following:AP100US, FabriWIN, Dr.ABE Bend, Dr.ABE_Blank, Dr.ABE Tube, SheetWorks, SolidWorks, VPSS3i Blank, VPSS3i BendKnowledge of G-Code and M-Code specific to Amada equipment and related softwareFamiliarity with Punch Turret, Laser Cutting, Nesting, and Bending machine operations or conceptsUnderstanding of DNC (Direct Numerical Control) communication conceptsStrong grasp of manufacturing, engineering, and design conceptsProficient in Microsoft Outlook, Word, and ExcelExperience with multiple Windows operating systems: XP, 7, 10, and 11Knowledge of Windows Server, advanced Windows functions, and general network/IT systemsExperience with C++ and .NET is a plusBilingual in Spanish is a plusSKILLS:CNC Programming specifically CAD/CAM software knowledgeCNC Machine: Press Brake, Turret, Laser, NestingBending Simulation Program ExperienceCommunication DNC software experienceBasic to Intermediate computer technical skillsNetwork IT Experience, C++ & .NET experienceBilingual in Spanish is a plusADDITIONAL IDEAL SKILLS, EXPERIENCE AND QUALIFICATIONS:Ability to read blue prints or 2D or 3D files or assemblies and interpret for fabrication.Knowledge of measurement instruments.Familiar with M-Codes for non-standard tools (if required) to manage and maintain standardization on all machines.Proven self-starter with high sense of ownership, initiative and urgencyHands on experience with Windows OS EnvironmentsIT Background experience or educationWORK ENVIORNMENT:Office environment; assigned work areaMonday - Friday 8:00am-5:00pm$25-$35/HRMENTALAbility to work harmoniously with others.Ability to accept and follow instructions.WORKING CONDITIONSLIFTING: Average Weight: 25 lb. Frequency: Daily Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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