Network Technician

Job Title: Network Technician Duration: 3-6 Months (Contract to Hire on Merit basis) Location: Montgomery AL Job Description: This is full performance level work using applied and developmental technical work in data systems monitoring and maintenance. This will be monitoring and maintaining LAN/WAN networks, including a variety of types of networks, point to point, wireless, campus, VPN, and agency host computer configurations for statewide multi-complex networks for voice and data circuits. Create and update information in ServiceNow such as incidents, requests, problems, configuration items, change requests, remediation, resolution information, and/or status updates in a timely and accurate manner to ensure Service Now is utilized as the system of record, information is readily available, and Client's services are properly reflected. Recognize alarms, alerts, and faults, and respond to observed problem so that service or equipment faults are reported immediately following standard infrastructure procedures, to maintain service reliability and availability. Prefer CompTIA Network Plus Certification. Possible working on Federal and State holidays Will work alternating weekends regardless of shift. Will train on day shift from 8AM to 4PM - once trained will move to the 12AM - 8AM shift This position requires weekend and holiday work as it is a help/support and services position (24/7 operation) * 3rd shift (12AM to 8AM) and include some weekend work (every 3rd weekend once trained) Position will train on 1st shift initially (8AM to 4PM) for a period of 2-6 weeks before continuing to actual shift.

Skills Required:

1 year knowledge and/or experience with LAN/WAN maintenance and support. 1 year call center/service desk experience. Good customer service skills. Experience and/or knowledge of voice and data circuits including troubleshooting and research. Experience and/or knowledge of incident ticketing systems (Service Now, Remedy, etc.). Experience Required

1 year systems analysis experience/service desk Education Required

High School Diploma or GED