NASCO
Overview
Under general direction, the Senior Application Engineer is responsible for providing advanced technical support, troubleshooting, and administration of Microsoft 365 applications, ensuring optimal performance, security, and user satisfaction. This role works closely with end-users, administrators, and cross-functional teams to resolve complex issues, optimize configurations, and support integrations with other enterprise applications. Contributes to incident resolution, system enhancements, migrations, and best practice implementations within the Microsoft 365 ecosystem. Has deep expertise in Microsoft Online Services, including SharePoint, Exchange Online, Microsoft Teams, Teams Voice, and OneDrive. Communicates to manager regarding status of projects and initiatives.
Responsibilities
Provides Tier 2 and Tier 3 support for Microsoft 365 applications, including SharePoint, Exchange Online, Teams (including Teams Voice), and OneDrive
Troubleshoots and resolves email flow, calendaring, collaboration, and voice communication issues
Administers and optimizes Teams Voice (Phone System, Calling Plans, Direct Routing, Operator Connect)
Manages and supports SharePoint Online site collections, permissions, and integrations
Monitors and maintains Exchange Online policies, security settings, and compliance configurations
Assists with OneDrive for Business administration, including syncing, permissions, and data recovery
Works closely with security teams to ensure compliance with Microsoft 365 security best practices
Implements and support PowerShell scripting for automation and reporting
Collaborates with vendors and Microsoft Support for issue resolution and service improvements
Assists in migrations, upgrades, and deployments of Microsoft 365 services
Provides documentation, knowledge sharing, and training to internal teams and end-users
Implements and manages proactive application monitoring solutions to ensure high availability, performance, and reliability of business-critical applications
Develops automated alerting mechanisms with the appropriate thresholds and escalation policies to notify IT teams of potential issues in real time
Develops and produces operational reports and/or status reports
Qualifications
Required Knowledge, Skills, and Abilities:
In-depth knowledge of Exchange Online, SharePoint Online, Teams, Teams Voice, and OneDrive
Strong troubleshooting skills in email, collaboration, and telephony environments
Proficiency in PowerShell scripting for automation and reporting
Experience with hybrid Exchange and migration projects (On-Prem to Cloud)
Excellent communication skills with the ability to explain technical concepts to non-technical users
Advanced knowledge of Corporate Enterprise Application products and applications
Required Experience:
5 years of experience in Microsoft 365 administration and support
Experience with Teams Voice administration, including Direct Routing, Auto Attendants, and Call Queues
Required Education:
Bachelor's degree in Computer Science, Software Engineering, or a closely related discipline; or equivalent experience
Preferred Certifications:
Certifications such as Microsoft 365 Certified: Teams Administrator Associate, Exchange Administrator, or Enterprise Administrator Expert
Working Conditions:
Location
: Home office/Remote
Must use a computer for long periods of time with some walking, standing, bending, stooping or carrying light objects
Travel
: Flexibility to travel approximately 10% of the time
Occasional weekend and evening availability during deployment and maintenance-window-oriented events
Benefits Overview
At NASCO, we trust our workforce to be fully remote,
working from their home
. This benefit offers significant, personalized outcomes for each associate including work/life balance, savings on commuting, work clothing, and increased time to spend on personal activities.
Our full benefit package is designed to support the physical, mental, and financial health of our associates. We offer:
Physical and Mental Health Benefits
Choice of Blue Cross Blue Shield Medical, Dental, and Vision Plans
Telehealthcare - for Medical and Behavioral visits
Generous PTO with buy/sell options
9 Company holidays, a floating day off, and a day off for volunteering
Employee Assistance Program
Wellness program - earn insurance discounts or credit towards health-related items
Financial Health Benefits
401K Plan with employer matching contributions
Company-funded spending/reimbursement accounts to help with out-of-pocket medical expenses
Bonus and Recognition programs
Tuition Assistance
Consultation with financial planner
Basic Life & AD&D Insurance, Short and Long-Term Disability Insurance provided, and Supplemental Term Life Insurance is available
Group Discount programs - mobile, technology services, etc., to help you save money
Other Benefits
E-Learning - Comprehensive and current library of e-learning and performance support assets, available on demand and at no cost
NASCO is an Equal Opportunity Employer/veterans/disability/race/color/religion/sex/sexual orientation/gender identity/national origin. Must have legal authority to work in the US.
We will not accept applicants that use AI when answering the screening questions.
Applicants who use AI to answer any questions or to complete their application will not be considered for employment.
Location
US-Home Office/ Remote
# Positions
1
Category
Information Technology - All Openings
Travel Requirements
0-20%
Under general direction, the Senior Application Engineer is responsible for providing advanced technical support, troubleshooting, and administration of Microsoft 365 applications, ensuring optimal performance, security, and user satisfaction. This role works closely with end-users, administrators, and cross-functional teams to resolve complex issues, optimize configurations, and support integrations with other enterprise applications. Contributes to incident resolution, system enhancements, migrations, and best practice implementations within the Microsoft 365 ecosystem. Has deep expertise in Microsoft Online Services, including SharePoint, Exchange Online, Microsoft Teams, Teams Voice, and OneDrive. Communicates to manager regarding status of projects and initiatives.
Responsibilities
Provides Tier 2 and Tier 3 support for Microsoft 365 applications, including SharePoint, Exchange Online, Teams (including Teams Voice), and OneDrive
Troubleshoots and resolves email flow, calendaring, collaboration, and voice communication issues
Administers and optimizes Teams Voice (Phone System, Calling Plans, Direct Routing, Operator Connect)
Manages and supports SharePoint Online site collections, permissions, and integrations
Monitors and maintains Exchange Online policies, security settings, and compliance configurations
Assists with OneDrive for Business administration, including syncing, permissions, and data recovery
Works closely with security teams to ensure compliance with Microsoft 365 security best practices
Implements and support PowerShell scripting for automation and reporting
Collaborates with vendors and Microsoft Support for issue resolution and service improvements
Assists in migrations, upgrades, and deployments of Microsoft 365 services
Provides documentation, knowledge sharing, and training to internal teams and end-users
Implements and manages proactive application monitoring solutions to ensure high availability, performance, and reliability of business-critical applications
Develops automated alerting mechanisms with the appropriate thresholds and escalation policies to notify IT teams of potential issues in real time
Develops and produces operational reports and/or status reports
Qualifications
Required Knowledge, Skills, and Abilities:
In-depth knowledge of Exchange Online, SharePoint Online, Teams, Teams Voice, and OneDrive
Strong troubleshooting skills in email, collaboration, and telephony environments
Proficiency in PowerShell scripting for automation and reporting
Experience with hybrid Exchange and migration projects (On-Prem to Cloud)
Excellent communication skills with the ability to explain technical concepts to non-technical users
Advanced knowledge of Corporate Enterprise Application products and applications
Required Experience:
5 years of experience in Microsoft 365 administration and support
Experience with Teams Voice administration, including Direct Routing, Auto Attendants, and Call Queues
Required Education:
Bachelor's degree in Computer Science, Software Engineering, or a closely related discipline; or equivalent experience
Preferred Certifications:
Certifications such as Microsoft 365 Certified: Teams Administrator Associate, Exchange Administrator, or Enterprise Administrator Expert
Working Conditions:
Location
: Home office/Remote
Must use a computer for long periods of time with some walking, standing, bending, stooping or carrying light objects
Travel
: Flexibility to travel approximately 10% of the time
Occasional weekend and evening availability during deployment and maintenance-window-oriented events
Benefits Overview
At NASCO, we trust our workforce to be fully remote,
working from their home
. This benefit offers significant, personalized outcomes for each associate including work/life balance, savings on commuting, work clothing, and increased time to spend on personal activities.
Our full benefit package is designed to support the physical, mental, and financial health of our associates. We offer:
Physical and Mental Health Benefits
Choice of Blue Cross Blue Shield Medical, Dental, and Vision Plans
Telehealthcare - for Medical and Behavioral visits
Generous PTO with buy/sell options
9 Company holidays, a floating day off, and a day off for volunteering
Employee Assistance Program
Wellness program - earn insurance discounts or credit towards health-related items
Financial Health Benefits
401K Plan with employer matching contributions
Company-funded spending/reimbursement accounts to help with out-of-pocket medical expenses
Bonus and Recognition programs
Tuition Assistance
Consultation with financial planner
Basic Life & AD&D Insurance, Short and Long-Term Disability Insurance provided, and Supplemental Term Life Insurance is available
Group Discount programs - mobile, technology services, etc., to help you save money
Other Benefits
E-Learning - Comprehensive and current library of e-learning and performance support assets, available on demand and at no cost
NASCO is an Equal Opportunity Employer/veterans/disability/race/color/religion/sex/sexual orientation/gender identity/national origin. Must have legal authority to work in the US.
We will not accept applicants that use AI when answering the screening questions.
Applicants who use AI to answer any questions or to complete their application will not be considered for employment.
Location
US-Home Office/ Remote
# Positions
1
Category
Information Technology - All Openings
Travel Requirements
0-20%