Maui Medical Group
Health Care Excellence for Maui since 1961 - The leading provider of quality health care for the residents and visitors of Maui as measured by :
- patient satisfaction
- patient outcomes
- staff employment satisfaction
Department: Provider Services Overall Purpose of the Position: The Clinical Care Services Coordinator (CCSC) works with the patient's PCP and RN Case Manager to facilitate provider/patient communication for chronic disease self-management. Provides support for patients, families, and caregivers.
Major Job Responsibilities:
Percentage: 1. Working with the patient's multidisciplinary team, contacts patients through appropriate methods and: Completes assessments for patients clinical, functional, developmental, psychosocial, financial status, and identifies support systems and available resources Assist patients, families, and caregivers with applications for a variety of services. e.g. works with health plan on transportation, insurance questions, and completes and/or explains Advance Care Planning with the patients and family, etc. Provides support to patients and families by coordinating with outside resources/agencies to arrange services as needed Coordinates community resources with emphasis on the development of natural support system and coordinates benefits, regulations, laws and public entitlement programs Identifies and coordinates referrals for high risk patient to Maui Medical Groups Case Management Department for Longitudinal Care 35%2. Systems/Patient Contact:
Knowledgeable with management and reporting tools (e.g. Coreo, CCM, CPC+ etc.). Able to educate PCPs and clinic staff on best use of these tools Understands and uses utilization management reports to track and reduce "gaps in care" Contacts patients through appropriate methods for patients to follow up with necessary screenings and tests to reduce gaps in care Supports patient self-management of disease and behavior modification interventions Participates with patient data collection, health outcomes reporting, clinical audits, and programmatic evaluation related initiatives 35%3. Chart Preparation
Using scheduled appointments, looks through various data sources (insurance portals, CPC+, eClinical Works, HHIE, etc.) to identify patient quality improvement opportunities to close gaps in care Makes notations in Chief Complaint section of eCW and updates the Health 10%4. Develops and presents educational updates, in-service and training for clinic/ department members, physicians and clinic staff. Participates in team and quality improvement meetings/initiatives and at times takes a leadership role in these meetings.5%5. Knowledgeable with Medicare's chronic care guidelines and CPC+ Care Delivery Guidelines and understands/participates in the billing associated with these guidelines.5%6. All other miscellaneous responsibilities and duties as assigned.5%7. Demonstrates quality work, completes assignments on a timely basis, and makes decisions within limits of authority. Takes initiative in problem solving, maintains confidentiality of patient and company information, and interacts with patients, co-workers, and management in a courteous and respectful manner. Adheres to all company policies and procedures.2.5%8. Maintains time and attendance standards consistent with company policy.2.5%
Minimum Qualifications:
Education/Experience: 2-5 years of experience in a clinical setting. Must be able to manage multiple tasks at the same time. Maintains a positive "can-do" attitude. Must be able to work overtime or after hours as the need arises. Skills/Knowledge: Proficient computer skills; including Microsoft Office (specifically Word and Excel, Coreo, eCW, etc. Self-disciplined, energetic, passionate, innovative. Highly organized and well-developed oral and written communication skills. Demonstrates sound judgment, decision-making and problem-solving skills. Able to maintain confidentiality with all aspects of information in accordance with practice, State and Federal regulations. Confidence to communicate and outreach to other community health care organizations and personnel. Desired/Preferred Qualifications: Experience with talking with patients about patient's healthcare. Knowledgeable with patient health and disease education. Equipment Use: Personal computer, telephone, and 10 key machines. Microsoft products, Internet and e-mail. Characteristics: Must be committed to the protection of confidential information, records, and/or reports. Must have the ability to communicate effectively in a professional and courteous manner. Must have good organizational skills and maintains a "can-do" attitude. Environmental Factors: Requires prolonged sitting. Required some bending, stooping, and stretching for files and supplies. Requires manual dexterity sufficient to operate a keyboard and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. Hourly Rate: Starting @ $21.40; based on experience
Maui Medical Group is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws. We further encourage individuals with disabilities, minorities, and veterans to apply.
Department: Provider Services Overall Purpose of the Position: The Clinical Care Services Coordinator (CCSC) works with the patient's PCP and RN Case Manager to facilitate provider/patient communication for chronic disease self-management. Provides support for patients, families, and caregivers.
Major Job Responsibilities:
Percentage: 1. Working with the patient's multidisciplinary team, contacts patients through appropriate methods and: Completes assessments for patients clinical, functional, developmental, psychosocial, financial status, and identifies support systems and available resources Assist patients, families, and caregivers with applications for a variety of services. e.g. works with health plan on transportation, insurance questions, and completes and/or explains Advance Care Planning with the patients and family, etc. Provides support to patients and families by coordinating with outside resources/agencies to arrange services as needed Coordinates community resources with emphasis on the development of natural support system and coordinates benefits, regulations, laws and public entitlement programs Identifies and coordinates referrals for high risk patient to Maui Medical Groups Case Management Department for Longitudinal Care 35%2. Systems/Patient Contact:
Knowledgeable with management and reporting tools (e.g. Coreo, CCM, CPC+ etc.). Able to educate PCPs and clinic staff on best use of these tools Understands and uses utilization management reports to track and reduce "gaps in care" Contacts patients through appropriate methods for patients to follow up with necessary screenings and tests to reduce gaps in care Supports patient self-management of disease and behavior modification interventions Participates with patient data collection, health outcomes reporting, clinical audits, and programmatic evaluation related initiatives 35%3. Chart Preparation
Using scheduled appointments, looks through various data sources (insurance portals, CPC+, eClinical Works, HHIE, etc.) to identify patient quality improvement opportunities to close gaps in care Makes notations in Chief Complaint section of eCW and updates the Health 10%4. Develops and presents educational updates, in-service and training for clinic/ department members, physicians and clinic staff. Participates in team and quality improvement meetings/initiatives and at times takes a leadership role in these meetings.5%5. Knowledgeable with Medicare's chronic care guidelines and CPC+ Care Delivery Guidelines and understands/participates in the billing associated with these guidelines.5%6. All other miscellaneous responsibilities and duties as assigned.5%7. Demonstrates quality work, completes assignments on a timely basis, and makes decisions within limits of authority. Takes initiative in problem solving, maintains confidentiality of patient and company information, and interacts with patients, co-workers, and management in a courteous and respectful manner. Adheres to all company policies and procedures.2.5%8. Maintains time and attendance standards consistent with company policy.2.5%
Minimum Qualifications:
Education/Experience: 2-5 years of experience in a clinical setting. Must be able to manage multiple tasks at the same time. Maintains a positive "can-do" attitude. Must be able to work overtime or after hours as the need arises. Skills/Knowledge: Proficient computer skills; including Microsoft Office (specifically Word and Excel, Coreo, eCW, etc. Self-disciplined, energetic, passionate, innovative. Highly organized and well-developed oral and written communication skills. Demonstrates sound judgment, decision-making and problem-solving skills. Able to maintain confidentiality with all aspects of information in accordance with practice, State and Federal regulations. Confidence to communicate and outreach to other community health care organizations and personnel. Desired/Preferred Qualifications: Experience with talking with patients about patient's healthcare. Knowledgeable with patient health and disease education. Equipment Use: Personal computer, telephone, and 10 key machines. Microsoft products, Internet and e-mail. Characteristics: Must be committed to the protection of confidential information, records, and/or reports. Must have the ability to communicate effectively in a professional and courteous manner. Must have good organizational skills and maintains a "can-do" attitude. Environmental Factors: Requires prolonged sitting. Required some bending, stooping, and stretching for files and supplies. Requires manual dexterity sufficient to operate a keyboard and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. Hourly Rate: Starting @ $21.40; based on experience
Maui Medical Group is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws. We further encourage individuals with disabilities, minorities, and veterans to apply.