Xylem
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Essential Duties/Principal Responsibilities:
Provide product application and technical support to OEM Customers and Field Sales representatives
Review customer requirements and specifications for understanding, research product performance data, configuration options, pricing and lead times using online configuration tools and related systems, recommend product configurations to satisfy customer needs,
Prepare and communicate pricing quotations using provided proposal tools
Provide follow up communication as needed with customers and sales team
Coordinate the effective processing and resolution of customer RMAs and Product complaints:
Record customer complaints and associated details, Research order history and product specifications, Coordinate with Quality to resolve customer complaint, Communicate resolution to customer and provide follow-up as needed
Participate in weekly OEM Sales Territory and department meetings:
Track and report on customer activity, trends and metrics information as needed
Identify opportunities for product sales expansion, typically within accessory catalog sales
Work closely with Director of OEM Sales to better identify market opportunities; outline key markets and customers within given markets.
Conduct research and market studies to select key products for such given markets, including product bundling and pricing strategies
Additional Responsibilities:
Support development and implementation of tactical marketing initiatives
Coordinate flow of information between OEM Customers and OEM Engineering on NPI for assigned customer accounts
Provide product and application knowledge to support Sales and Marketing events
Participate in industry trade show events to represent products as needed and participate in customer site visits as needed
Participate in Voice of the Customer interviews as required
Key Competencies:
Proficiency in Microsoft Suite of Products
Cross-boundary/cross cultural communication
Proficiency in PC function and usage
Understanding of 3D/2D viewers for drawing and models
Proficiency in use of the internet for research
Solution design
Teamwork
Continuous improvement mindset
Customer oriented solution mindset
Technical-problem solving
Key Relationships:
External: Sales, Customers, Vendors
Internal: Operations, Quality, Logistics, Product Management
Qualifications: Education, Experience, Skills, Abilities, License/Certification:
Required Qualifications:
Minimal education & experience, essential skills & abilities and required license/certification to perform this job.
Two year technical degree with equivalent related experience
5-7 years in customer support, application support or product specialist role
1-3 years application support experience dealing with product sizing/configurations
General industry and product knowledge, in the area of one or more of the following markets: Pumps, Heat Exchangers, HVAC - Boilers, HVAC - Chillers, Process Cooling, Water Filtration and Purification.
Strong sense of customer advocacy, cross-functional collaboration, technical competency and professionalism
Familiarity with use of ERP and WMS systems, product sizing/configuration tools
Experience reading and interpreting pumps/performance curves, valves, controls beneficial
Excellent communication skills
Ability to interface well with numerous stakeholders, both internal and external
Willing to direct and receive direction from others.
Must have good multi-tasking skills and be flexible to shifting priorities.
Preferred Qualifications:
Four year degree Business or Engineering preferred
Direct experience dealing with application support of pumps and valves
1-2 years of relevant industry experience
Additional Information:
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Light lifting (20-25 pounds), office environment
Moderate physical demand and exposure to shop and field elements
Regularly required to stand, reach, bend, squat, push, pull and move about the facility
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office: Administrative - computer and telephone usage. Microsoft Office and CRM essential. Operation of basic office equipment and machinery
Factory: Interact with operations in the plant facilities in regards to product issues and needs
Standard weekly job hours:
40 Hours
Travel requirement:
As required to fulfill the duties listed above. Nationwide travel - Up to 20%.
Other local requirement:
Adhere to local facility safety and logistical standards and requirements
Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees assigned to this position. It shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Xylem reserves the right to modify this job description or require that other tasks be performed as required by the business or job circumstances. (For example, but not limited to, personnel changes, technical developments, business needs, etc.).
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
Essential Duties/Principal Responsibilities:
Provide product application and technical support to OEM Customers and Field Sales representatives
Review customer requirements and specifications for understanding, research product performance data, configuration options, pricing and lead times using online configuration tools and related systems, recommend product configurations to satisfy customer needs,
Prepare and communicate pricing quotations using provided proposal tools
Provide follow up communication as needed with customers and sales team
Coordinate the effective processing and resolution of customer RMAs and Product complaints:
Record customer complaints and associated details, Research order history and product specifications, Coordinate with Quality to resolve customer complaint, Communicate resolution to customer and provide follow-up as needed
Participate in weekly OEM Sales Territory and department meetings:
Track and report on customer activity, trends and metrics information as needed
Identify opportunities for product sales expansion, typically within accessory catalog sales
Work closely with Director of OEM Sales to better identify market opportunities; outline key markets and customers within given markets.
Conduct research and market studies to select key products for such given markets, including product bundling and pricing strategies
Additional Responsibilities:
Support development and implementation of tactical marketing initiatives
Coordinate flow of information between OEM Customers and OEM Engineering on NPI for assigned customer accounts
Provide product and application knowledge to support Sales and Marketing events
Participate in industry trade show events to represent products as needed and participate in customer site visits as needed
Participate in Voice of the Customer interviews as required
Key Competencies:
Proficiency in Microsoft Suite of Products
Cross-boundary/cross cultural communication
Proficiency in PC function and usage
Understanding of 3D/2D viewers for drawing and models
Proficiency in use of the internet for research
Solution design
Teamwork
Continuous improvement mindset
Customer oriented solution mindset
Technical-problem solving
Key Relationships:
External: Sales, Customers, Vendors
Internal: Operations, Quality, Logistics, Product Management
Qualifications: Education, Experience, Skills, Abilities, License/Certification:
Required Qualifications:
Minimal education & experience, essential skills & abilities and required license/certification to perform this job.
Two year technical degree with equivalent related experience
5-7 years in customer support, application support or product specialist role
1-3 years application support experience dealing with product sizing/configurations
General industry and product knowledge, in the area of one or more of the following markets: Pumps, Heat Exchangers, HVAC - Boilers, HVAC - Chillers, Process Cooling, Water Filtration and Purification.
Strong sense of customer advocacy, cross-functional collaboration, technical competency and professionalism
Familiarity with use of ERP and WMS systems, product sizing/configuration tools
Experience reading and interpreting pumps/performance curves, valves, controls beneficial
Excellent communication skills
Ability to interface well with numerous stakeholders, both internal and external
Willing to direct and receive direction from others.
Must have good multi-tasking skills and be flexible to shifting priorities.
Preferred Qualifications:
Four year degree Business or Engineering preferred
Direct experience dealing with application support of pumps and valves
1-2 years of relevant industry experience
Additional Information:
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Light lifting (20-25 pounds), office environment
Moderate physical demand and exposure to shop and field elements
Regularly required to stand, reach, bend, squat, push, pull and move about the facility
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office: Administrative - computer and telephone usage. Microsoft Office and CRM essential. Operation of basic office equipment and machinery
Factory: Interact with operations in the plant facilities in regards to product issues and needs
Standard weekly job hours:
40 Hours
Travel requirement:
As required to fulfill the duties listed above. Nationwide travel - Up to 20%.
Other local requirement:
Adhere to local facility safety and logistical standards and requirements
Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees assigned to this position. It shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Xylem reserves the right to modify this job description or require that other tasks be performed as required by the business or job circumstances. (For example, but not limited to, personnel changes, technical developments, business needs, etc.).
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation