RIT Solutions, Inc.
Role: Provide support for Manufacturing & Quality, process and building automation equipment installation, end user support, and special project custom applications.
Responsibilities: Perform technical requirements analysis of workstation infrastructure design Coordinate with vendors regarding requirements, operating system requirements, additional hardware requirements and costs Install & configure workstation hardware, software, and additional hardware/software Provide qualified infrastructure platforms Train end users on the operations of new equipment, workstation software, networking, etc Troubleshooting problems on platforms including specifically Citrix, RealVNC, VDI, Linux, iGel technology, WinXP/7/10 /11 OS & workstation hardware as well as Telecom Consultant for questions regarding infrastructure, compatibility, backup, and configuration issues Perform application and operating system upgrades for lab and automation systems Providing supporting documentation for validation and testing of upgrades Assist with validation of new and existing systems by providing technical design information to assure GMP data integrity
Qualifications:
Two-year technical degree or equivalent Information Technology (IT) experience. At least one year of technical support experience GMP (Good Manufacturing Practices) knowledge and training Strong problem identification and resolution skills Experience working in Parenteral manufacturing Teamwork/Interpersonal skills Understanding of Manufacturing safety & quality Demonstrate problem-solving service skills with a team focus Strong follow-through and communication skills with customers Ability to multi-task, juggle short deadlines, and manage priorities
Responsibilities: Perform technical requirements analysis of workstation infrastructure design Coordinate with vendors regarding requirements, operating system requirements, additional hardware requirements and costs Install & configure workstation hardware, software, and additional hardware/software Provide qualified infrastructure platforms Train end users on the operations of new equipment, workstation software, networking, etc Troubleshooting problems on platforms including specifically Citrix, RealVNC, VDI, Linux, iGel technology, WinXP/7/10 /11 OS & workstation hardware as well as Telecom Consultant for questions regarding infrastructure, compatibility, backup, and configuration issues Perform application and operating system upgrades for lab and automation systems Providing supporting documentation for validation and testing of upgrades Assist with validation of new and existing systems by providing technical design information to assure GMP data integrity
Qualifications:
Two-year technical degree or equivalent Information Technology (IT) experience. At least one year of technical support experience GMP (Good Manufacturing Practices) knowledge and training Strong problem identification and resolution skills Experience working in Parenteral manufacturing Teamwork/Interpersonal skills Understanding of Manufacturing safety & quality Demonstrate problem-solving service skills with a team focus Strong follow-through and communication skills with customers Ability to multi-task, juggle short deadlines, and manage priorities