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Glow Networks

Release Triage Engineer

Glow Networks, Dallas, Texas, United States, 75215

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Role: Release Triage Engineer Location: Jersey City, NJ (Onsite) Duration: 5 Months

JOB DESCRIPTION

"Must have skills: • 5+ years of C/C++ and Linux experience • Defect Tracking Tools such as Jira • SCM Tools - Git & GitHub • 2+ Years of experience as a technical lead and mentoring a small team of engineers • 3 + Experience with log management and analysis tools such as Elastic Stack (ELK), Splunk, and Grafana for data visualization and monitoring • One of Scripting language experience - BASH, Go, Python

Nice to have skills: • Embedded Systems experience • Experience AWS, Asure or other cloud infrastructure • Experience with monitoring systems (i.e. Datadog, CloudWatch, etc.) • Familiarity with continuous integration/deployment processes and tools such as Jenkins, Concourse etc. • Knowledge and experience in Set-top boxes, Broadband Gateways, Networking or Home Security domain is plus. • Knowledge of RDK"

"• Ensuring timely and high-quality software releases across various devices using proactive monitoring of metrics and alerting • Troubleshoot problems using Linux systems and networking protocols, including packet capture analysis • Diagnose and resolve issues in broadband devices, covering various components like connectivity (Wi-Fi, Ethernet), network protocols, security (WPA) etc • Troubleshoot problems in entertainment devices in various components like Media player, Audio/Video streaming protocols, Web browser, HDMI, Bluetooth, WiFi/Ethernet • Diagnosing and resolving issues using Linux systems and networking protocols, including packet capture analysis • Develop anomaly detection techniques and data-driven solutions to identify and address system issues. • Deep-dive analysis of RDK middleware issues, including source code review, to identify root causes in the middleware and platform. • Design and enhance operational tools to improve system performance. • Analyze data from millions of field devices to provide insights and support decision-making. • Utilize AWS technologies (S3, Athena, Quick Sight) for data management and visualization. • Architect and implement DevOps solutions for operational improvement. • Compare the metrics globally across various device models. • Respond immediately to critical field issues, determine their triggers, and mitigate them. • Lead teams, mentor colleagues, and communicate technical insights effectively to stakeholders"

C/C++, Linux, Defect Management, embedded systems, log management and analysis tools such as Elastic Stack (ELK), Splunk, and Grafana