Motive
We're seeking a highly organized, proactive, and technically adept
SAAS Application Engineer
to oversee one of our most important customer relationships within the Managed Services group. This role is both
customer-facing and operational , responsible for leading a cross-functional team that supports the full lifecycle and day-to-day operations of a large-scale software deployment in a production environment.
As the
primary point of contact and trusted advisor
to the customer, you'll manage operational excellence, build strong partnerships, and ensure strategic alignment through activities like quarterly business reviews (QBRs), SLA reporting, proactive planning, and ongoing service improvements.
You'll need to balance
technical understanding
with
business insight , ensuring that customer objectives are translated into action and value by coordinating internal resources, anticipating future needs, and driving continuous operational success.
Key Responsibilities
Customer Leadership & Advocacy
Serve as the primary customer contact for all Managed Services operations Build and maintain a trusted relationship with key stakeholders across the customer organization Participate in the collection of data for Quarterly Business Reviews (QBRs) by coordinating inputs from internal teams, consolidating SLA and KPI reports, and presenting strategic updates Act as the customer's voice internally, ensuring their goals and concerns are clearly understood and addressed
Operational Coordination & Management
Manage the daily operations of the customer environment, including service availability, incident resolution, and maintenance coordination Coordinate the on-call schedule and escalation paths for customer-related incidents Coordinate maintenance windows, patch planning, and change requests
Technical Oversight
Understand and communicate high-level architecture and design decisions relevant to the customer deployment Coordinate with internal engineering, infrastructure, and product teams to align solutions with customer requirements Provide guidance on platform best practices, including OCP/OpenShift environments, container orchestration, and cloud-native architecture
Qualifications
Required:
5+ years of experience in customer-facing technical service delivery, managed services, or infrastructure operations Proven experience leading strategic customer relationships or large enterprise accounts Excellent organizational and program management skills; thrives in complex, multi-threaded environments Strong communication and presentation skills, especially in executive-level customer interactions Demonstrated ability to translate technical problems into business value and priorities Preferred:
Technical knowledge of:
OCP / OpenShift or similar container orchestration platforms Cloud-native architectures Kubernetes Networking fundamentals (routing, switching, firewalling) Linux systems administration
Experience managing
on-call rotations and escalations Prior work in broadband, telecom, or software/SaaS infrastructure
Location - Remote -US
MOTIVE gives equal opportunity in employment regardless of gender, gender identity, sexual orientation, marital status, race, nationality, religion, age, disability, political beliefs, or any other factor. MOTIVE will not pay fees to any third-party agency or company that does not have a signed agreement, do not submit resumes/CV's directly.
By answering to this job post, you consent the use of your data by MOTIVE, for as long as necessary. We conduct regular data-cleansing and updating exercises to make sure the information we have is relevant and accurate. If you have any doubt or request to make relatively to your personal data, please send an e-mail.
SAAS Application Engineer
to oversee one of our most important customer relationships within the Managed Services group. This role is both
customer-facing and operational , responsible for leading a cross-functional team that supports the full lifecycle and day-to-day operations of a large-scale software deployment in a production environment.
As the
primary point of contact and trusted advisor
to the customer, you'll manage operational excellence, build strong partnerships, and ensure strategic alignment through activities like quarterly business reviews (QBRs), SLA reporting, proactive planning, and ongoing service improvements.
You'll need to balance
technical understanding
with
business insight , ensuring that customer objectives are translated into action and value by coordinating internal resources, anticipating future needs, and driving continuous operational success.
Key Responsibilities
Customer Leadership & Advocacy
Serve as the primary customer contact for all Managed Services operations Build and maintain a trusted relationship with key stakeholders across the customer organization Participate in the collection of data for Quarterly Business Reviews (QBRs) by coordinating inputs from internal teams, consolidating SLA and KPI reports, and presenting strategic updates Act as the customer's voice internally, ensuring their goals and concerns are clearly understood and addressed
Operational Coordination & Management
Manage the daily operations of the customer environment, including service availability, incident resolution, and maintenance coordination Coordinate the on-call schedule and escalation paths for customer-related incidents Coordinate maintenance windows, patch planning, and change requests
Technical Oversight
Understand and communicate high-level architecture and design decisions relevant to the customer deployment Coordinate with internal engineering, infrastructure, and product teams to align solutions with customer requirements Provide guidance on platform best practices, including OCP/OpenShift environments, container orchestration, and cloud-native architecture
Qualifications
Required:
5+ years of experience in customer-facing technical service delivery, managed services, or infrastructure operations Proven experience leading strategic customer relationships or large enterprise accounts Excellent organizational and program management skills; thrives in complex, multi-threaded environments Strong communication and presentation skills, especially in executive-level customer interactions Demonstrated ability to translate technical problems into business value and priorities Preferred:
Technical knowledge of:
OCP / OpenShift or similar container orchestration platforms Cloud-native architectures Kubernetes Networking fundamentals (routing, switching, firewalling) Linux systems administration
Experience managing
on-call rotations and escalations Prior work in broadband, telecom, or software/SaaS infrastructure
Location - Remote -US
MOTIVE gives equal opportunity in employment regardless of gender, gender identity, sexual orientation, marital status, race, nationality, religion, age, disability, political beliefs, or any other factor. MOTIVE will not pay fees to any third-party agency or company that does not have a signed agreement, do not submit resumes/CV's directly.
By answering to this job post, you consent the use of your data by MOTIVE, for as long as necessary. We conduct regular data-cleansing and updating exercises to make sure the information we have is relevant and accurate. If you have any doubt or request to make relatively to your personal data, please send an e-mail.