Nueces Electric Cooperative (NEC)
Operations Coordinator
Nueces Electric Cooperative (NEC), Robstown, Texas, United States, 78380
Join Our Team at Nueces Electric Cooperative!
At Nueces Electric Cooperative, we take pride in fostering a workplace where employees feel valued, supported, and excited to grow. We're more than just a utility-we're a team driven by innovation, collaboration, and a commitment to serving our community.
We are currently hiring for two
Operations Coordinator
positions within our Engineering Department at our
Robstown/Calallen, TX
location. These roles are well-suited for experienced and detail-oriented professionals capable of thriving in a dynamic environment. Candidates with backgrounds in the utility sector or those who believe their skills would add value to our team are encouraged to apply.
At NEC, we believe in taking care of our employees. We offer a
comprehensive benefits package
that includes medical coverage, retirement plans, paid holidays, vacation and sick leave, and life insurance.
If you're looking for a fulfilling career with a company that values its employees and the communities we serve, apply today and become part of the NEC family!
Operations Coordinator Job Details
Employment Type:
Full-time
Classification:
Non-Exempt
Reports to:
Engineering Supervisor
Industry:
Electric Utility
Primary Responsibilities This position is responsible for providing efficient, end-to-end coordination of New Service Requests and member-related concerns, serving as a central point of contact for both internal teams and Cooperative members. The role ensures timely processing and follow-through of service and work orders, from initiation to completion, while promoting a high standard of member service and operational efficiency. Responsibilities include dispatching crews for trouble calls, supporting engineering and operations staff, reconciling contractor invoices for cost effectiveness, and assisting with general departmental administrative tasks. The individual in this role fosters a positive public image of the Cooperative through professional, courteous interactions, and works to instill an understanding of cooperative ownership and service philosophy. This position also serves as an on-call dispatcher and will assume dispatch duties as needed. Regular communication with the Engineering Supervisor and Line Superintendent is required to provide updates, progress reports, and support effective departmental oversight and delegation.
Essential Job Functions
Plans, schedules, and coordinates construction jobs, service requests, and system upgrades in a timely, efficient manner to ensure effective use of labor and high member satisfaction.
Serves as a dispatcher, including participation in an on-call rotation (after hours and weekends) and providing coverage for emergency dispatching during outages or system events such as storms until complete system restoration.
Utilizes Smart Track and other Cooperative systems to log and track outage reviews, blink orders, assessments, work history, maintenance and service activity, and mapping/GIS data updates.
Maintains required documentation for compliance reporting (e.g., OSHA, TCEQ, engineering reports, injury summaries).
Trains and supports other Operations Coordinators and designated backups to ensure consistent performance and preparedness.
Minimum Qualifications
Associate degree preferred, with 2–4 years of relevant experience in administrative coordination, dispatching, utility operations, or a similar role. A combination of education and directly related experience will be considered.
Technical Expertise & Skills:
Strong verbal and written communication skills.
Ability to assess and resolve operational or service-related issues using sound judgment.
Working knowledge of basic math, including percentages, ratios, and measurements.
Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and Access.
Must be available for on-call assignments and occasional travel within the NEC service area.
Preferred Qualifications
Prior experience in service coordination, dispatching, or utility operations preferred
Ability to interpret and work from blueprints, staking sheets, and electrical standards.
Working knowledge of electrical safety rules and commitment to upholding safety protocols.
Licenses & Certifications
Valid Class C Texas Driver's License
About Nueces Electric Cooperative (NEC) Nueces Electric Cooperative (NEC) is more than a non-profit, customer-owned, at-cost electric utility. Founded in 1938, NEC serves over 19,000 electric meters across eight South Texas counties near the beautiful Texas Gulf Coast. NEC is a pioneering cooperative in the industry, becoming the first electric cooperative to voluntarily deregulate in 2005. Today, NEC Retail serves over 32,000 consumers across Texas, offering competitive electric service.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
At Nueces Electric Cooperative, we take pride in fostering a workplace where employees feel valued, supported, and excited to grow. We're more than just a utility-we're a team driven by innovation, collaboration, and a commitment to serving our community.
We are currently hiring for two
Operations Coordinator
positions within our Engineering Department at our
Robstown/Calallen, TX
location. These roles are well-suited for experienced and detail-oriented professionals capable of thriving in a dynamic environment. Candidates with backgrounds in the utility sector or those who believe their skills would add value to our team are encouraged to apply.
At NEC, we believe in taking care of our employees. We offer a
comprehensive benefits package
that includes medical coverage, retirement plans, paid holidays, vacation and sick leave, and life insurance.
If you're looking for a fulfilling career with a company that values its employees and the communities we serve, apply today and become part of the NEC family!
Operations Coordinator Job Details
Employment Type:
Full-time
Classification:
Non-Exempt
Reports to:
Engineering Supervisor
Industry:
Electric Utility
Primary Responsibilities This position is responsible for providing efficient, end-to-end coordination of New Service Requests and member-related concerns, serving as a central point of contact for both internal teams and Cooperative members. The role ensures timely processing and follow-through of service and work orders, from initiation to completion, while promoting a high standard of member service and operational efficiency. Responsibilities include dispatching crews for trouble calls, supporting engineering and operations staff, reconciling contractor invoices for cost effectiveness, and assisting with general departmental administrative tasks. The individual in this role fosters a positive public image of the Cooperative through professional, courteous interactions, and works to instill an understanding of cooperative ownership and service philosophy. This position also serves as an on-call dispatcher and will assume dispatch duties as needed. Regular communication with the Engineering Supervisor and Line Superintendent is required to provide updates, progress reports, and support effective departmental oversight and delegation.
Essential Job Functions
Plans, schedules, and coordinates construction jobs, service requests, and system upgrades in a timely, efficient manner to ensure effective use of labor and high member satisfaction.
Serves as a dispatcher, including participation in an on-call rotation (after hours and weekends) and providing coverage for emergency dispatching during outages or system events such as storms until complete system restoration.
Utilizes Smart Track and other Cooperative systems to log and track outage reviews, blink orders, assessments, work history, maintenance and service activity, and mapping/GIS data updates.
Maintains required documentation for compliance reporting (e.g., OSHA, TCEQ, engineering reports, injury summaries).
Trains and supports other Operations Coordinators and designated backups to ensure consistent performance and preparedness.
Minimum Qualifications
Associate degree preferred, with 2–4 years of relevant experience in administrative coordination, dispatching, utility operations, or a similar role. A combination of education and directly related experience will be considered.
Technical Expertise & Skills:
Strong verbal and written communication skills.
Ability to assess and resolve operational or service-related issues using sound judgment.
Working knowledge of basic math, including percentages, ratios, and measurements.
Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and Access.
Must be available for on-call assignments and occasional travel within the NEC service area.
Preferred Qualifications
Prior experience in service coordination, dispatching, or utility operations preferred
Ability to interpret and work from blueprints, staking sheets, and electrical standards.
Working knowledge of electrical safety rules and commitment to upholding safety protocols.
Licenses & Certifications
Valid Class C Texas Driver's License
About Nueces Electric Cooperative (NEC) Nueces Electric Cooperative (NEC) is more than a non-profit, customer-owned, at-cost electric utility. Founded in 1938, NEC serves over 19,000 electric meters across eight South Texas counties near the beautiful Texas Gulf Coast. NEC is a pioneering cooperative in the industry, becoming the first electric cooperative to voluntarily deregulate in 2005. Today, NEC Retail serves over 32,000 consumers across Texas, offering competitive electric service.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.