Service Global
Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services.
Job Title: Business Systems Analyst I Location: US - NY - Remote
Job Description: We are seeking a proactive and detail-oriented Telephony Support Coordinator to manage telephony-related tasks and serve as the primary liaison with external vendors to ensure timely resolution of telephony issues. The ideal candidate will have strong communication skills, technical understanding of telephony systems, and experience coordinating with vendors and internal teams. Key Responsibilities
Manage day-to-day telephony operations and support tasks, including monitoring system performance and troubleshooting issues. Act as the main point of contact for telephony vendors, coordinating issue resolution and service requests. Track and escalate telephony incidents and service tickets to vendors and internal stakeholders as needed. Collaborate with cross-functional teams to ensure telephony infrastructure meets business needs. Maintain documentation of telephony systems, configurations, and vendor interactions. Assist in telephony system upgrades, maintenance, and testing activities. Provide regular status updates and reports on telephony issues and vendor performance. Ensure compliance with company policies and vendor SLAs related to telephony services. Required Qualifications
Proven experience in telephony support or related technical support roles. Familiarity with telephony systems, VoIP technologies, PBX, and related infrastructure. Strong vendor management and coordination skills. Excellent communication and interpersonal skills. Ability to prioritize and manage multiple tasks effectively. Detail-oriented with strong problem-solving abilities. Experience with ticketing systems and incident management. Ability to work collaboratively with technical and non-technical teams. Preferred Qualifications
Experience working with telephony vendors in a corporate environment. Knowledge of telephony monitoring and diagnostic tools. Basic understanding of network concepts related to telephony. Prior experience in a similar role supporting large-scale telephony environments. Education/Experience:
Bachelor's degree in a related field
Mandatory Skills
Proven experience in telephony support or related technical support roles. Familiarity with telephony systems, VoIP technologies, PBX, and related infrastructure.
Job Title: Business Systems Analyst I Location: US - NY - Remote
Job Description: We are seeking a proactive and detail-oriented Telephony Support Coordinator to manage telephony-related tasks and serve as the primary liaison with external vendors to ensure timely resolution of telephony issues. The ideal candidate will have strong communication skills, technical understanding of telephony systems, and experience coordinating with vendors and internal teams. Key Responsibilities
Manage day-to-day telephony operations and support tasks, including monitoring system performance and troubleshooting issues. Act as the main point of contact for telephony vendors, coordinating issue resolution and service requests. Track and escalate telephony incidents and service tickets to vendors and internal stakeholders as needed. Collaborate with cross-functional teams to ensure telephony infrastructure meets business needs. Maintain documentation of telephony systems, configurations, and vendor interactions. Assist in telephony system upgrades, maintenance, and testing activities. Provide regular status updates and reports on telephony issues and vendor performance. Ensure compliance with company policies and vendor SLAs related to telephony services. Required Qualifications
Proven experience in telephony support or related technical support roles. Familiarity with telephony systems, VoIP technologies, PBX, and related infrastructure. Strong vendor management and coordination skills. Excellent communication and interpersonal skills. Ability to prioritize and manage multiple tasks effectively. Detail-oriented with strong problem-solving abilities. Experience with ticketing systems and incident management. Ability to work collaboratively with technical and non-technical teams. Preferred Qualifications
Experience working with telephony vendors in a corporate environment. Knowledge of telephony monitoring and diagnostic tools. Basic understanding of network concepts related to telephony. Prior experience in a similar role supporting large-scale telephony environments. Education/Experience:
Bachelor's degree in a related field
Mandatory Skills
Proven experience in telephony support or related technical support roles. Familiarity with telephony systems, VoIP technologies, PBX, and related infrastructure.