ZipRecruiter
Customer Service and Rebate Processing Specialist
ZipRecruiter, Salt Lake City, Utah, United States, 84193
Job DescriptionJob Description
Resource Innovations
is seeking a
Customer Service and Rebate Processing Specialist
in
Salt Lake City, UT
to join our growing team. We are seeking a highly skilled and motivated Customer Service and Rebate Processing Specialist with a strong background in Energy Efficiency Rebate Processing to join our dynamic team. As a Customer Service and Rebate Processing Specialist you will be providing Customer Service support over calls and email. You will also support data entry into various database applications.
Resource Innovations (RI) is a
women-led
energy transformation firm
focused on impact . Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.
Duties and Responsibilities
Provides basic troubleshooting and recommend solutions
Data Entry – enters data into various database applications
Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered
Maintains electronic and hard copy filing system of applications, rebates and other supporting documents
Communicates effectively as part of team approach with other departments in servicing customers
Provides customer service activities such as responding to emails and phone calls
Provides exceptional customer service and call handling in a customer centric environment
Safeguards confidential customer information
May provide peer training to co-workers job shadowing support as assigned in area of responsibility
Willing to support any program within the department Responsible for Client Services delivery direct costs overhead spend, recognition budgets, labor expenses.
Other duties as assigned.
Requirements
High school diploma or equivalent
6+ months of related work experience in a call center or customer service environment
Reliable transportation to commute to the
Salt Lake City
office and travel to nearby mailrooms or internal locations for mail pickup and processing
Comfortable with a role that is split between mail processing (opening, sorting, scanning, verifying, and entering mailed rebate applications) and customer service via phone and email
Comfortable working independently without direct supervision
Proficiency in 10-key data entry from a computer keyboard
Experience with Microsoft programs, including Word, Excel, and Access
Must be available to work an 8-hour shift scheduled between 8 AM and 8 PM
skills, education and experience
Bilingual skills in Spanish or Mandarin/Cantonese a plus
Experience in energy efficiency or utility programs a plus
Benefits
Resource Innovations offers competitive salaries based on candidate's qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus and an overall comprehensive benefits package.
About Resource Innovations
Resource Innovations (RI) is a
women-led
energy transformation firm
focused on impact . Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.
Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to , , , , , , , marital status, genetics, protected veteran status, , or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.
Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.
The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.
Resource Innovations
is seeking a
Customer Service and Rebate Processing Specialist
in
Salt Lake City, UT
to join our growing team. We are seeking a highly skilled and motivated Customer Service and Rebate Processing Specialist with a strong background in Energy Efficiency Rebate Processing to join our dynamic team. As a Customer Service and Rebate Processing Specialist you will be providing Customer Service support over calls and email. You will also support data entry into various database applications.
Resource Innovations (RI) is a
women-led
energy transformation firm
focused on impact . Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.
Duties and Responsibilities
Provides basic troubleshooting and recommend solutions
Data Entry – enters data into various database applications
Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered
Maintains electronic and hard copy filing system of applications, rebates and other supporting documents
Communicates effectively as part of team approach with other departments in servicing customers
Provides customer service activities such as responding to emails and phone calls
Provides exceptional customer service and call handling in a customer centric environment
Safeguards confidential customer information
May provide peer training to co-workers job shadowing support as assigned in area of responsibility
Willing to support any program within the department Responsible for Client Services delivery direct costs overhead spend, recognition budgets, labor expenses.
Other duties as assigned.
Requirements
High school diploma or equivalent
6+ months of related work experience in a call center or customer service environment
Reliable transportation to commute to the
Salt Lake City
office and travel to nearby mailrooms or internal locations for mail pickup and processing
Comfortable with a role that is split between mail processing (opening, sorting, scanning, verifying, and entering mailed rebate applications) and customer service via phone and email
Comfortable working independently without direct supervision
Proficiency in 10-key data entry from a computer keyboard
Experience with Microsoft programs, including Word, Excel, and Access
Must be available to work an 8-hour shift scheduled between 8 AM and 8 PM
skills, education and experience
Bilingual skills in Spanish or Mandarin/Cantonese a plus
Experience in energy efficiency or utility programs a plus
Benefits
Resource Innovations offers competitive salaries based on candidate's qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus and an overall comprehensive benefits package.
About Resource Innovations
Resource Innovations (RI) is a
women-led
energy transformation firm
focused on impact . Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.
Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to , , , , , , , marital status, genetics, protected veteran status, , or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.
Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.
The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.