Diverse Lynx
Project Lead
Location - Find candidates in NY/NJ/PA (Works with Remote possibility of very limited travel to Bethpage, NY)
Leadership and Team Oversight
Serve as the team lead for Business Analysts (Client) and Project Managers (PMs), directing day-to-day workstreams, deliverables, and cross-functional coordination. Define, manage, and track delivery plans and task ownership across assigned resources. Provide strategic guidance and mentorship to junior team members.
Strategic Stakeholder Management
Act as the primary interface with the Product Program Lead/Product Manager, using expertise in telecom Order to Cash systems and processes with a focus on Call Center optimization/transformation to effectively manage the intake of business needs and output of solutions, timelines, and deliverables. Knowledge of CES not required but helpful. Client can provide intimate knowledge of CES. Engage regularly with executive sponsors, BU heads, and external technology partners to align priorities and report progress.
Product Ownership for OneAgent
Serve as a surrogate product manager for the CE program, working closely with the Senior Director to:
Own and manage the product backlog Define business value and KPIs Make backlog prioritization decisions based on strategic goals and technical constraints Ensure requirements are complete, prioritized, and actionable by both business and IT teams.
Cross-Functional Liaison
Act as the central liaison between delivery teams and Business/IT Engineering Points of Contact, including Sales, Care, and Engineering departments. Drive effective communication and handoff across business and technology domains.
Program Planning and Execution
Lead planning activities and track execution for OneAgent-related initiatives within the broader transformation program. Drive successful execution across Agile & Hybrid development organizations. Drive clarity around deliverables, milestones, dependencies, and escalation points.
Use Case Definition & Delivery Alignment
Utilize knowledge of telecom and enterprise platforms along with processes/systems (Sales, Care, Retention, IDA, IBA, OneAgent, ECare, DDP, DSA, ISA, Salesforce, Netcracker to:
Define and document key business use cases to ensure solution design aligns with enterprise goals and user needs. Collaborate with stakeholders to maintain traceability between use cases, requirements, and business value delivery.
Risk Management
Proactively identify program-level and workstream-specific risks. Develop mitigation strategies and contingency plans, partnering with senior leadership and external partners, and escalate where necessary.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Location - Find candidates in NY/NJ/PA (Works with Remote possibility of very limited travel to Bethpage, NY)
Leadership and Team Oversight
Serve as the team lead for Business Analysts (Client) and Project Managers (PMs), directing day-to-day workstreams, deliverables, and cross-functional coordination. Define, manage, and track delivery plans and task ownership across assigned resources. Provide strategic guidance and mentorship to junior team members.
Strategic Stakeholder Management
Act as the primary interface with the Product Program Lead/Product Manager, using expertise in telecom Order to Cash systems and processes with a focus on Call Center optimization/transformation to effectively manage the intake of business needs and output of solutions, timelines, and deliverables. Knowledge of CES not required but helpful. Client can provide intimate knowledge of CES. Engage regularly with executive sponsors, BU heads, and external technology partners to align priorities and report progress.
Product Ownership for OneAgent
Serve as a surrogate product manager for the CE program, working closely with the Senior Director to:
Own and manage the product backlog Define business value and KPIs Make backlog prioritization decisions based on strategic goals and technical constraints Ensure requirements are complete, prioritized, and actionable by both business and IT teams.
Cross-Functional Liaison
Act as the central liaison between delivery teams and Business/IT Engineering Points of Contact, including Sales, Care, and Engineering departments. Drive effective communication and handoff across business and technology domains.
Program Planning and Execution
Lead planning activities and track execution for OneAgent-related initiatives within the broader transformation program. Drive successful execution across Agile & Hybrid development organizations. Drive clarity around deliverables, milestones, dependencies, and escalation points.
Use Case Definition & Delivery Alignment
Utilize knowledge of telecom and enterprise platforms along with processes/systems (Sales, Care, Retention, IDA, IBA, OneAgent, ECare, DDP, DSA, ISA, Salesforce, Netcracker to:
Define and document key business use cases to ensure solution design aligns with enterprise goals and user needs. Collaborate with stakeholders to maintain traceability between use cases, requirements, and business value delivery.
Risk Management
Proactively identify program-level and workstream-specific risks. Develop mitigation strategies and contingency plans, partnering with senior leadership and external partners, and escalate where necessary.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.