American Airlines
Manager, IT Operations Research and Advanced Analytics
American Airlines, Dallas, Texas, United States, 75215
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
This job is a member of the leadership team in the Operations Research and Advanced Analytics (OR&AA) team. Positioned within the Information Technology organization, the OR&AA team at American Airlines has a long history of being on the leading edge of analytics in the airline domain. Nearly four decades ago we launched the revenue management revolution with our yield management strategy. Today our diverse team of passionate analytics professionals supports decision making across the airline, including pricing and revenue management, fleet and network optimization, crew and flight scheduling, airport and maintenance operations and customer/social media analytics. We are constantly on the lookout to bring together exciting technologies, like big data, with cutting-edge analytical methods, like deep learning, computer vision, and natural language processing, to create a competitive edge for American.
What you'll do
As part of the OR&AA team, you will lead a team of operations research and data science professionals responsible for providing advanced analytics solutions to one or more business organizations within American Airlines.
Specifically, you'll do the following:
Lead initiatives to continuously improve policies, procedures and technology solutions impacting our customers and frontline team members
Champion delivery transformation initiatives to more effectively deliver technology solutions
Build strong relationships with business leaders; work with business partners and product leaders to align project portfolio with business needs; foster collaboration among teams
Provide technical leadership and vision for analytical solutions for the company
Manage project portfolio, ensuring timely project deliverables, while communicating project progress with stakeholders
Assist team in designing, building, and deploying industry-leading analytical models, tools, and systems using modern software development practices-such as CI/CD, version control, and containerization-to enhance business processes and advance decision making
Assist team in deriving original insight from relevant data; interpret and present new insights to business leaders
Lead innovation and drive adoption of OR and Advanced Analytics solutions
Develop capabilities of team members through coaching, mentoring and providing growth opportunities
Believe in and promote the American Airlines five leadership attributes:
Caring - We care about all team members
Collaboration - We succeed as a team
Development - We build future leaders
Results - We drive to be the best
Future - We continually challenge the status quo
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
Advanced degree in Operations Research, Industrial Engineering, Statistics, Data Science, Computer Science, or related technical discipline
5 years of experience developing Operations Research and Data Science solutions
3 years of experience leading projects or teams, either formally or informally
Experience in developing and motivating individuals who can work as a team to meet deliverables and quickly overcome obstacles
Proven ability to build, cultivate and promote strong relationships with IT counterparts, business partners, product teams, and external groups
Proficiency in one or more of the following: Optimization, Simulation, Forecasting, Statistics, Data Science, Machine Learning/AI
Preferred Qualifications- Education & Prior Job Experience
5+ years of experience implementing large, complex projects
3+ years of experience building and deploying advanced analytics solutions to support one or more of the following airline business domains
Airport Operations
Technical Operations (Maintenance & Engineering)
2+ years of experience developing and deploying production software applications that leverage advanced analytics engines
2+ years of experience using OOP (Java, Python, C++) and DevOps practices
2+ years of experience developing analytical models in a Cloud environment
Skills, Licenses & Certifications
Experience in developing and motivating individuals who can work as a team to meet deliverables and quickly overcome obstacles
Proven ability to build, cultivate, and promote strong relationships with IT counterparts, business partners, product teams, and external groups
Proficiency in one or more of the following: Optimization, Forecasting, Statistics, Machine Learning, and/or Data Science
Ability to drive for results with an aptitude for engaging employees in multiple workgroups
Ability to prioritize a large list of potential projects within an environment of limited resources
Ability to thrive in a sense-of-urgency environment and leverage best practices
Ability to think strategically and use sound judgment and initiative in making decisions
Ability to concurrently handle multiple responsibilities while working with others
Excellent analytical, planning and organizational skills
Experience working with Agile project management methodologies and tools
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
This job is a member of the leadership team in the Operations Research and Advanced Analytics (OR&AA) team. Positioned within the Information Technology organization, the OR&AA team at American Airlines has a long history of being on the leading edge of analytics in the airline domain. Nearly four decades ago we launched the revenue management revolution with our yield management strategy. Today our diverse team of passionate analytics professionals supports decision making across the airline, including pricing and revenue management, fleet and network optimization, crew and flight scheduling, airport and maintenance operations and customer/social media analytics. We are constantly on the lookout to bring together exciting technologies, like big data, with cutting-edge analytical methods, like deep learning, computer vision, and natural language processing, to create a competitive edge for American.
What you'll do
As part of the OR&AA team, you will lead a team of operations research and data science professionals responsible for providing advanced analytics solutions to one or more business organizations within American Airlines.
Specifically, you'll do the following:
Lead initiatives to continuously improve policies, procedures and technology solutions impacting our customers and frontline team members
Champion delivery transformation initiatives to more effectively deliver technology solutions
Build strong relationships with business leaders; work with business partners and product leaders to align project portfolio with business needs; foster collaboration among teams
Provide technical leadership and vision for analytical solutions for the company
Manage project portfolio, ensuring timely project deliverables, while communicating project progress with stakeholders
Assist team in designing, building, and deploying industry-leading analytical models, tools, and systems using modern software development practices-such as CI/CD, version control, and containerization-to enhance business processes and advance decision making
Assist team in deriving original insight from relevant data; interpret and present new insights to business leaders
Lead innovation and drive adoption of OR and Advanced Analytics solutions
Develop capabilities of team members through coaching, mentoring and providing growth opportunities
Believe in and promote the American Airlines five leadership attributes:
Caring - We care about all team members
Collaboration - We succeed as a team
Development - We build future leaders
Results - We drive to be the best
Future - We continually challenge the status quo
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
Advanced degree in Operations Research, Industrial Engineering, Statistics, Data Science, Computer Science, or related technical discipline
5 years of experience developing Operations Research and Data Science solutions
3 years of experience leading projects or teams, either formally or informally
Experience in developing and motivating individuals who can work as a team to meet deliverables and quickly overcome obstacles
Proven ability to build, cultivate and promote strong relationships with IT counterparts, business partners, product teams, and external groups
Proficiency in one or more of the following: Optimization, Simulation, Forecasting, Statistics, Data Science, Machine Learning/AI
Preferred Qualifications- Education & Prior Job Experience
5+ years of experience implementing large, complex projects
3+ years of experience building and deploying advanced analytics solutions to support one or more of the following airline business domains
Airport Operations
Technical Operations (Maintenance & Engineering)
2+ years of experience developing and deploying production software applications that leverage advanced analytics engines
2+ years of experience using OOP (Java, Python, C++) and DevOps practices
2+ years of experience developing analytical models in a Cloud environment
Skills, Licenses & Certifications
Experience in developing and motivating individuals who can work as a team to meet deliverables and quickly overcome obstacles
Proven ability to build, cultivate, and promote strong relationships with IT counterparts, business partners, product teams, and external groups
Proficiency in one or more of the following: Optimization, Forecasting, Statistics, Machine Learning, and/or Data Science
Ability to drive for results with an aptitude for engaging employees in multiple workgroups
Ability to prioritize a large list of potential projects within an environment of limited resources
Ability to thrive in a sense-of-urgency environment and leverage best practices
Ability to think strategically and use sound judgment and initiative in making decisions
Ability to concurrently handle multiple responsibilities while working with others
Excellent analytical, planning and organizational skills
Experience working with Agile project management methodologies and tools
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.