Sphirea Plus
Job Description
Job Description
We are seeking a Customer Support Specialist to join our growing team in New Orleans, LA. This role is essential in maintaining our commitment to excellent client service by providing timely and effective support. The ideal candidate is detail-oriented, communicates clearly, and thrives in a fast-paced environment.
Responsibilities
Respond promptly to customer inquiries via phone, email, and in-person
Resolve customer issues efficiently while maintaining a professional attitude
Document all customer interactions in the system accurately
Coordinate with internal departments to ensure customer satisfaction
Assist in processing orders, returns, and service requests
Maintain up-to-date knowledge of company products and services
Contribute to a positive team environment and suggest process improvements
Qualifications: Qualifications
Qualifications
High school diploma or equivalent; associate or bachelor’s degree preferred
Previous experience in customer service or support roles
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Proficient in Microsoft Office and general computer skills
Ability to multitask and manage time effectively
Additional Information
Benefits
Competitive salary ($44,000 - $63,000 annually)
Opportunities for professional growth and career development
Supportive and collaborative team environment
Paid time off and holiday schedule
Ongoing training and skills development
Job Description
We are seeking a Customer Support Specialist to join our growing team in New Orleans, LA. This role is essential in maintaining our commitment to excellent client service by providing timely and effective support. The ideal candidate is detail-oriented, communicates clearly, and thrives in a fast-paced environment.
Responsibilities
Respond promptly to customer inquiries via phone, email, and in-person
Resolve customer issues efficiently while maintaining a professional attitude
Document all customer interactions in the system accurately
Coordinate with internal departments to ensure customer satisfaction
Assist in processing orders, returns, and service requests
Maintain up-to-date knowledge of company products and services
Contribute to a positive team environment and suggest process improvements
Qualifications: Qualifications
Qualifications
High school diploma or equivalent; associate or bachelor’s degree preferred
Previous experience in customer service or support roles
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Proficient in Microsoft Office and general computer skills
Ability to multitask and manage time effectively
Additional Information
Benefits
Competitive salary ($44,000 - $63,000 annually)
Opportunities for professional growth and career development
Supportive and collaborative team environment
Paid time off and holiday schedule
Ongoing training and skills development