Karl Storz Endoscopy-America
Implementation Project Manager
Karl Storz Endoscopy-America, Phila, Pennsylvania, United States, 19117
Implementation Project Manager
Location: Regional (Field-Based) must reside in Philadelphia or Baltimore | Travel: up to 80%
Are you passionate about delivering world-class customer experiences and driving complex technical projects to success? Join KARL STORZ as an I mplementation Project Manager (aka Customer Success Manager, OR1)
and take the lead in ensuring seamless Operating Room installations across your region. This is your chance to turn customers into raving fans while managing high-impact healthcare technology projects.
What Youll Do
Project Leadership & Execution Lead planning and execution of OR installation projects from start to finish Ensure on-time, on-budget delivery with minimal service issues Collaborate cross-functionally with Sales, Service, and Deployment teams
Customer Success & Satisfaction Deliver comprehensive customer training and ensure product utilization Proactively gather and act on customer feedback to drive continuous improvement Maintain KARL STORZs #1 ranking in customer satisfaction
Sales & Technical Support Partner with Sales on proposals, estimates, and customer deliverables Demonstrate technical expertise through low change orders and warranty service tickets Stay sharp with ongoing training and certifications
What You Bring
Bachelors degree in Engineering, Construction, or related field or 5+ years of relevant experience 35 years in project delivery or consulting; 57 years in AV/IP technical roles Strong project management skills in field-based environments; IT Project Management or Construction Project Management experience strongly desired Proven ability to thrive in high-stress, fast-paced settings Excellent communication, leadership, and organizational skills Willingness to travel up to 80% and work flexible hours
Preferred Technical Skills Advanced AV/IT integration knowledge (cabling, terminations, control systems, etc.) Experience in healthcare or medical device environments a plus
Who we are: KARL STORZ is an independent, family-owned company headquartered in Germanys renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and OR integration to benefit patients and healthcare providers alike. With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we createits about the lives we change, together. Why Join Us? At KARL STORZ, youll be part of a mission-driven team revolutionizing surgical environments. Youll lead with purpose, innovate with passion, and deliver excellence where it matters most in the operating room. Ready to make a difference? Apply now and help us shape the future of surgical care. #LI-CW1
and take the lead in ensuring seamless Operating Room installations across your region. This is your chance to turn customers into raving fans while managing high-impact healthcare technology projects.
What Youll Do
Project Leadership & Execution Lead planning and execution of OR installation projects from start to finish Ensure on-time, on-budget delivery with minimal service issues Collaborate cross-functionally with Sales, Service, and Deployment teams
Customer Success & Satisfaction Deliver comprehensive customer training and ensure product utilization Proactively gather and act on customer feedback to drive continuous improvement Maintain KARL STORZs #1 ranking in customer satisfaction
Sales & Technical Support Partner with Sales on proposals, estimates, and customer deliverables Demonstrate technical expertise through low change orders and warranty service tickets Stay sharp with ongoing training and certifications
What You Bring
Bachelors degree in Engineering, Construction, or related field or 5+ years of relevant experience 35 years in project delivery or consulting; 57 years in AV/IP technical roles Strong project management skills in field-based environments; IT Project Management or Construction Project Management experience strongly desired Proven ability to thrive in high-stress, fast-paced settings Excellent communication, leadership, and organizational skills Willingness to travel up to 80% and work flexible hours
Preferred Technical Skills Advanced AV/IT integration knowledge (cabling, terminations, control systems, etc.) Experience in healthcare or medical device environments a plus
Who we are: KARL STORZ is an independent, family-owned company headquartered in Germanys renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and OR integration to benefit patients and healthcare providers alike. With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we createits about the lives we change, together. Why Join Us? At KARL STORZ, youll be part of a mission-driven team revolutionizing surgical environments. Youll lead with purpose, innovate with passion, and deliver excellence where it matters most in the operating room. Ready to make a difference? Apply now and help us shape the future of surgical care. #LI-CW1