Rhode Island Staffing
Network Control Technician III
Rhode Island Staffing, West Greenwich, Rhode Island, us, 02817
Network Control Technician III
Brightstar is seeking a skilled and motivated Level 1 NOC Analyst to join our Network Operations Center. This is not an entry-level position it's ideal for someone with 13 years of experience who's ready to take on deeper responsibilities in a fast-growing managed services environment. You will play a critical role in real-time monitoring, alert response, and Tier 1.5-level troubleshooting with direct exposure to advanced tools, networking infrastructure, and security operations. Responsibilities include monitoring complex production environments using advanced NMS and RMM platforms, triaging and resolving alerts related to last mile routers, firewalls, network devices, servers, and connectivity, troubleshooting VPN, DNS, DHCP, routing, and access control issues using documented runbooks, escalating unresolved issues with detailed analysis to Tier 2/3 engineers, performing recurring system health checks, firmware status reviews, and patch audit tasks, updating technical documentation, client network diagrams, and Standard Operations Procedures, assisting with initial response to security alerts (SIEM, firewall logs), communicating effectively with clients and internal teams to ensure service levels are met, and contributing to continuous improvement of NOC procedures and automation. Key tasks include monitoring network health, triaging and resolving incidents, escalating with context, running system health checks, documenting work, assisting with security and patching, and client communication. Key attributes include critical thinking, attention to detail, initiative, technical curiosity, calm under pressure, strong communication, documentation-oriented, and shift flexibility. Requirements include 13 years experience in a NOC, help desk, or managed services environment, solid understanding of networking fundamentals, hands-on experience with at least one of the following: Fortinet, Cisco, Palo Alto, familiarity with RMM/NMS tools, experience handling ticket workflows and escalations in tools like Jira or ServiceNow, strong documentation and communication skills, and availability to work in a shift-based schedule, including evenings or weekends as needed. At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $43,680 - $68,037. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable. Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements. All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate. IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
Brightstar is seeking a skilled and motivated Level 1 NOC Analyst to join our Network Operations Center. This is not an entry-level position it's ideal for someone with 13 years of experience who's ready to take on deeper responsibilities in a fast-growing managed services environment. You will play a critical role in real-time monitoring, alert response, and Tier 1.5-level troubleshooting with direct exposure to advanced tools, networking infrastructure, and security operations. Responsibilities include monitoring complex production environments using advanced NMS and RMM platforms, triaging and resolving alerts related to last mile routers, firewalls, network devices, servers, and connectivity, troubleshooting VPN, DNS, DHCP, routing, and access control issues using documented runbooks, escalating unresolved issues with detailed analysis to Tier 2/3 engineers, performing recurring system health checks, firmware status reviews, and patch audit tasks, updating technical documentation, client network diagrams, and Standard Operations Procedures, assisting with initial response to security alerts (SIEM, firewall logs), communicating effectively with clients and internal teams to ensure service levels are met, and contributing to continuous improvement of NOC procedures and automation. Key tasks include monitoring network health, triaging and resolving incidents, escalating with context, running system health checks, documenting work, assisting with security and patching, and client communication. Key attributes include critical thinking, attention to detail, initiative, technical curiosity, calm under pressure, strong communication, documentation-oriented, and shift flexibility. Requirements include 13 years experience in a NOC, help desk, or managed services environment, solid understanding of networking fundamentals, hands-on experience with at least one of the following: Fortinet, Cisco, Palo Alto, familiarity with RMM/NMS tools, experience handling ticket workflows and escalations in tools like Jira or ServiceNow, strong documentation and communication skills, and availability to work in a shift-based schedule, including evenings or weekends as needed. At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $43,680 - $68,037. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable. Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements. All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate. IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.