Application Support Analyst - Tietoevry Create (m/f/d)

Company DescriptionJob DescriptionJob Summary:This position will work with leadership, IT and business teams by establishing and executing a vision for the critical role in advancement and support of the entire POS ecosystem. He/She will be responsible for assisting with the support of all POS functions and processes at the store and corporate office locations while maintaining SLAs for up-time and support for the systems and end users.Job Duties: Responsible for division wide POS application system uptime and support. This includes back-end server stack and store level systems. Works with supporting IT and business teams as needed for escalations. Helps with downtime remediation with corresponding staff and storesSupport daily and weekly host processes and business teams, troubleshoot as necessary while maintaining a properly documented ticket for each eventWork with key partners including LOC and all secondary system partners, participate in scheduled conference calls and maintain relations with all critical vendors keeping accurate records of all decisions madeWorks with IT teams and partners to maintain a proper POS LAB environment for testing updates, new features, and changesHelp guide/schedule/plan regression testing for all production release changesUse proper version control tools to maintain all LOC SMS SamplesResponsible for completing all mandatory and regulatory training programsPerform other duties as assignedRequired Training:HIPPA Privacy Course HIPPA Security CourseJob Skill Requirements:Knowledge and experience of large scale POS systems and processes supporting multiple physical locationsHands on experience supporting and troubleshooting complex IT systems and processesExceptional attention to detail, strong customer service, interpersonal and communication skillsAbility to effectively communicate internally and externally, via phone, email etc.Ability to work nights and weekends on special projects and tasks as neededEducational Requirements:Minimum: High School Diploma or GEDPreferred: AS Degree or higher in Computer Information Systems or related fieldExperience:Preferred: Minimum: 3-5 years' experience working with retail and pos systems, technology, and businessPreferred: Minimum: 3-5 years' SDLC implementation experience,Preferred: Minimum: 3-5 years' proper code management, complex system support, software development principlesQualificationsAdditional InformationAll your information will be kept confidential according to EEO guidelines.At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.Diversity, equity and inclusion (tietoevry.com)