Mental Health Cooperative
Program Manager EPS Crisis Services
Mental Health Cooperative, Nashville, Tennessee, United States, 37247
Ranked one of Tennessee's top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals.
Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee.
Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis.
If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!
Job Summary:
Provide oversight and planning leadership for the Davidson County Mobile Crisis Response Team (EPS Crisis Team) as well as performing necessary Crisis Counselor and Crisis Triage duties.
Position Responsibilities: 1. Support the EPS Crisis Team through proactive leadership - brainstorming and problem solving on both immediate situations and future concerns. 2. Provide direct supervision and leadership of EPS Crisis Counselor Supervisors, Crisis Triage Supervisors, and EPS Discharge Specialists. 3. Assist with weekly supervision of non-licensed EPS staff as needed. 4. Review and respond to EPS Crisis Team Outcome Metrics to insure optimal performance and growth of EPS. 5. Assist in gaining EPS Crisis Team alignment and execution of new initiatives and procedures. 6. Keep EPS Crisis Team informed of current MHC policies and procedures, MCC requirements and changes in the mental health laws of Tennessee. 7. Develop and maintain working relationships across MHC teams. 8. Develop and maintain a working relationship with community agencies as directed by EPS Director and EPS Medical Director. 9. Serve as accountability for utilizing least restrictive options in dispositioning Crisis calls. 10. Facilitate Crisis training for new and current employees. 11. Monitor the quality of crisis assessments and encourage performance adjustments as needed. 12. Assist in organizing and directing Crisis Team staff meetings. 13. Conduct information meetings and trainings for community agencies as needed. 14. Perform Crisis Counselor and Triage Counselor duties as needed. 15. Direct daily and monthly clinical supervision and documentation of such for Crisis Counselors including shift leaders, and certified and licensed MCRT personnel. 16. Assist EPS Director and EPS Medical Director in developing strategic plans for EPS Crisis Team. 17. Assist in developing and updating policies and procedures for MCRT. 18. Oversee scheduling for PTO within the MCRT and ensure adequate coverage at all times. 19. Participate in on-call activities deemed necessary to the functions of the EPS Dept. 20. Conduct field supervision as needed. 21. Check TDMH State system to ensure data is being entered in a timely manner. 22. Provide UrgiCare consults during scheduled work hours, rotating weekends and overnight as needed.
Other Responsibilities: • Responsible for attending all mandatory in-services, continuing education and annual health requirements • Comply with all Corporate Compliance policies, practices and procedures Report all unethical activities to supervisor, Corporate Compliance Office, Values Hotline number or Human Resource Director • Comply with all OSHA and safety policies, practices, and procedures. Report all unsafe practices or accidents to supervisor, Safety Supervisor and/or OSHA Coordinator • Will be compliant with the relevant regulations concerning the privacy and security of consumer's protected health information (PHI) as established by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) • Participate in proactive team efforts to achieve departmental and company goals • Perform other duties as assigned • Provide leadership to others through example and sharing of knowledge/skill • Follow all policies and procedures set by the Agency
Essential Skills and Experience:
Master's degree in a mental health related field or Registered RN with minimum of 2 years direct care experience in mental health field. Previous supervisory experience required. Essential Requirements for the Position:
Valid Tennessee Driver's License Acceptable Motor Vehicle Report (MVR) Acceptable Criminal Background Investigation Personal Automobile Insurance Cell Phone Core Competencies:
Ability to resolve conflict within team environment Internal and external customer service indicative of mutual respect and trust Effective written and verbal communication with everyone on the team Ability to prioritize, initiate, plan and develop new ideas Critical thinking Ability to lead by example Remain flexible and positive to respond to changing needs Internal and external customer service indicative of mutual respect & trust BENEFITS:
Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in. The following products are available:
Medical Insurance/Prescription Drug Coverage Health Savings Account Dental Insurance Vision Insurance Basic Life and AD&D Insurance Short- & Long-Term Disability Supplemental Life Insurance Cancer Insurance Accident Insurance Critical Illness Insurance 403b - Retirement Plan Calm App for medication and mental health Gym membership discounts
Mental Health Cooperative embraces inclusion, diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee.
Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis.
If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!
Job Summary:
Provide oversight and planning leadership for the Davidson County Mobile Crisis Response Team (EPS Crisis Team) as well as performing necessary Crisis Counselor and Crisis Triage duties.
Position Responsibilities: 1. Support the EPS Crisis Team through proactive leadership - brainstorming and problem solving on both immediate situations and future concerns. 2. Provide direct supervision and leadership of EPS Crisis Counselor Supervisors, Crisis Triage Supervisors, and EPS Discharge Specialists. 3. Assist with weekly supervision of non-licensed EPS staff as needed. 4. Review and respond to EPS Crisis Team Outcome Metrics to insure optimal performance and growth of EPS. 5. Assist in gaining EPS Crisis Team alignment and execution of new initiatives and procedures. 6. Keep EPS Crisis Team informed of current MHC policies and procedures, MCC requirements and changes in the mental health laws of Tennessee. 7. Develop and maintain working relationships across MHC teams. 8. Develop and maintain a working relationship with community agencies as directed by EPS Director and EPS Medical Director. 9. Serve as accountability for utilizing least restrictive options in dispositioning Crisis calls. 10. Facilitate Crisis training for new and current employees. 11. Monitor the quality of crisis assessments and encourage performance adjustments as needed. 12. Assist in organizing and directing Crisis Team staff meetings. 13. Conduct information meetings and trainings for community agencies as needed. 14. Perform Crisis Counselor and Triage Counselor duties as needed. 15. Direct daily and monthly clinical supervision and documentation of such for Crisis Counselors including shift leaders, and certified and licensed MCRT personnel. 16. Assist EPS Director and EPS Medical Director in developing strategic plans for EPS Crisis Team. 17. Assist in developing and updating policies and procedures for MCRT. 18. Oversee scheduling for PTO within the MCRT and ensure adequate coverage at all times. 19. Participate in on-call activities deemed necessary to the functions of the EPS Dept. 20. Conduct field supervision as needed. 21. Check TDMH State system to ensure data is being entered in a timely manner. 22. Provide UrgiCare consults during scheduled work hours, rotating weekends and overnight as needed.
Other Responsibilities: • Responsible for attending all mandatory in-services, continuing education and annual health requirements • Comply with all Corporate Compliance policies, practices and procedures Report all unethical activities to supervisor, Corporate Compliance Office, Values Hotline number or Human Resource Director • Comply with all OSHA and safety policies, practices, and procedures. Report all unsafe practices or accidents to supervisor, Safety Supervisor and/or OSHA Coordinator • Will be compliant with the relevant regulations concerning the privacy and security of consumer's protected health information (PHI) as established by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) • Participate in proactive team efforts to achieve departmental and company goals • Perform other duties as assigned • Provide leadership to others through example and sharing of knowledge/skill • Follow all policies and procedures set by the Agency
Essential Skills and Experience:
Master's degree in a mental health related field or Registered RN with minimum of 2 years direct care experience in mental health field. Previous supervisory experience required. Essential Requirements for the Position:
Valid Tennessee Driver's License Acceptable Motor Vehicle Report (MVR) Acceptable Criminal Background Investigation Personal Automobile Insurance Cell Phone Core Competencies:
Ability to resolve conflict within team environment Internal and external customer service indicative of mutual respect and trust Effective written and verbal communication with everyone on the team Ability to prioritize, initiate, plan and develop new ideas Critical thinking Ability to lead by example Remain flexible and positive to respond to changing needs Internal and external customer service indicative of mutual respect & trust BENEFITS:
Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in. The following products are available:
Medical Insurance/Prescription Drug Coverage Health Savings Account Dental Insurance Vision Insurance Basic Life and AD&D Insurance Short- & Long-Term Disability Supplemental Life Insurance Cancer Insurance Accident Insurance Critical Illness Insurance 403b - Retirement Plan Calm App for medication and mental health Gym membership discounts
Mental Health Cooperative embraces inclusion, diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.