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The Right Click, Inc.

IT Desktop Support Specialist

The Right Click, Inc., New London, Connecticut, us, 06320

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?????Our client is seeking an experienced

IT Desktop Support Specialist

to provide Level 1-2 technical support across a dynamic and fast-paced environment. The ideal candidate will have at least 3 years of professional IT support experience, a strong understanding of desktop systems, and excellent communication skills. This is an onsite position based in

IT Desktop Support Specialist 's

Responsibilities and Duties:

Deliver hands-on Level 1-2 desktop support for end users Troubleshoot and resolve issues related to Windows OS, Office 365, and Active Directory Collaborate with the networking team; basic networking knowledge is expected Maintain clear and professional communication with end users and IT teams Document support tickets and follow up on issue resolution IT Desktop Support Specialist 's

Qualifications and Skills:

At least 3 years of professional IT desktop support experience Proficiency with Windows, Office 365, and Active Directory Strong customer service and communication skills Ability to work independently and as part of a team Experience in a healthcare environment is a plus

RightClick is an equal opportunity employer who agrees not to discriminate against any employee or job applicant irrespective of race, color, creed, alienage, religion, sex, national origin, age, disability, gender (including gender identity), marital status, sexual orientation, citizenship or any other characteristic protected by law.