City of Wichita, KS
Division Manager - Air Service and Marketing Manager
City of Wichita, KS, Wichita, Kansas, United States, 67232
Salary:
$79,766.00 - $144,715.00 Annually Location :
Wichita Dwight D Eisenhower National Airport - ICT, KS Job Type:
Full-time Job Number:
Div Mgr - Air Srvc & Mrkt Mgr Department:
Airport Division:
AP Administration Opening Date:
06/27/2025 Closing Date:
8/13/2025 11:59 PM Central Bargaining Unit:
1000
The City of Wichita is NOT an E-Verify Employer. Distinguishing Features of Work Join a forward-thinking, high-impact leadership team at Wichita Eisenhower National Airport (ICT) as the Air Service and Marketing Manager-a critical role that connects Wichita's business community and travelers to the world. In this high-visibility position, you will lead strategies to attract new air carriers, grow existing air service, and strengthen the airport's competitive market presence. You will also drive integrated marketing, brand development, public relations, customer experience, and strategic communications that elevate the airport's public profile and economic value. From managing major media events and airline relations to improving traveler satisfaction, this role is instrumental in shaping ICT's identity as a modern, efficient, and welcoming airport. This position is ideal for a dynamic communicator, experienced strategist, and creative brand builder who thrives on collaboration, innovation, and public impact. Be part of the growth engine that keeps Wichita connected.
Workdays and Hours : Monday - Friday 8:00 AM - 5:00 PM Bargaining Unit : Employee Council **Posting may close at any time ** Examples of Work Performed
Focus Area: Air Service Development Strategic Purpose: Connect the community, businesses, and workforce to target markets through relevant scheduled air carrier service.
Analyzes the region's air service needs, deficiencies, and opportunities, and develops strategies to secure enhanced airline services Develops and maintains relationships with local and regional businesses to understand their current and future air service needs through surveys or other means Responsible for developing and maintaining relationships and communication with incumbent and prospective airlines regarding air service Provides market research and enplanement information to existing and prospective airlines for new service and prepares professional air service presentations Conducts ongoing research of industry news and trends and how these may affect Wichita's air service Leverages applicable air service incentive programs and makes recommendations for specific air service initiatives to partners, including the Chamber's air service development committee Directs and oversees contracted consulting firms that specialize in air service development to position the airport for future success Prepares and tailors various air service statistical reports for various audiences, including but not limited to the Airport Advisory Board, City Council, and Chamber Establishes and maintains effective relationships with area Chambers, REAP, other City departments, economic development agencies, the business community, and other stakeholders to support air service development initiatives Conducts outreach to educate and influence target audiences, including elected officials, about the positive economic impact to our region and to gain support for the air service initiatives Supports airlines in celebrating new service inaugural flight events through event planning and celebrations Focus Area: Marketing Strategic Purpose: Increase awareness of the Airport Authority and its services. Internally and externally.
Develops marketing strategies to promote and support ICT's air service and the airport. Promotes the use of the airport in the catchment area region Creates marketing campaigns designed to increase the region's awareness of the importance of the airport to local economic development, thereby increasing brand loyalty Develops and/or strengthens the airport's brand Creates awareness of the available airline and airport services and facilities Directs and manages marketing functions, advertising, communications, and the airport's social media Researches effective marketing techniques and makes recommendations to the marketing team Directs and oversees a contracted creative marketing team Directs and authorizes strategies and expenditures for media buys Develops marketing strategies with airlines to support new routes and preservation of current service Evaluates marketing campaigns for effectiveness Prepares comprehensive reports and presentations Provides marketing materials for the promotion of airport properties available for lease Focus Area: Customer Experience
Strategic Purpose: Promote an excellent, accurate, and friendly customer experience through traditional and innovative methods.
Oversees the development, implementation, and analysis of passenger surveys Manages and promotes the airport's loyalty programs Creates customer service initiatives designed to enhance the airport's brand Manages holiday and local event celebrations, decorations, and programming Manages customer service programs and supervises customer service representatives Plans, supervises, and coordinates the work of other employees and volunteers Focus Area: Public Relations Strategic Purpose: Provide a high-quality, consistent, and reliable brand.
Directs and coordinates public relations activities Provides public speaking to Chambers, committees, business groups, etc Plans department special events and coordinates with all parties involved Coordinates airport tour requests with airport divisions Confers with staff and consultants Conducts press conferences Writes and distributes press releases Serves as media contact for the airport; available to the media 24/7 Focus Area: Communications Strategic Purpose: Share relevant, timely, and accurate information to our internal and external stakeholders through various mediums.
Directs and coordinates activities related to communications, including but not limited to, newsletters and social media posts, and website updates Assists in the development of department presentations for both internal and external use Focus Area: Workforce Development Strategic Purpose: Acts as a conduit to attract talent and build a dynamic workforce for WAA and the community we serve.
Assists all airport divisions to understand workforce needs, supporting with recruitment efforts to promote their vacancies Coordinates with other City departments to identify shared recruiting opportunities, like job fairs, where airport divisions can participate Ensures department efforts align with community needs for workforce development Focus Area: Budgetary Responsibility Strategic Purpose: Contribute to the financially self-sustaining position of the Airport fund. Develops and manages the division's operating budget. Oversees expenditures and financial allocations. Ensures efficient resource utilization within assigned programs. Monitors financial compliance and identifies cost-saving opportunities. Requirements of Work
Ability to gain knowledge of and adapt to the ever-changing environment of the airline industry, route development, FAA policies, and regulatory framework Ability to conduct and/or lead effective quantitative analysis of air service market conditions, trends, and opportunities Ability to lead, complete, and interpret comprehensive studies and assessments Ability to create creative and compelling presentations for airlines and stakeholders Ability to gain knowledge of the Wichita region, its business community, economy, demographics, and to track trends in these areas Ability to develop marketing strategies and direct a marketing team Ability to develop and maintain effective working relationships with airlines, associates, employees, representatives of outside agencies, elected and government officials, and the public Possess and exercise human collaboration skills to positively interact with a variety of stakeholders Ability to evaluate and utilize resources to continuously improve customer satisfaction Ability to communicate effectively in oral and written forms; excellent communication skills are needed for social media, creative writing for advertising projects, presentations, public speaking, interactions with business leaders, etc. Exercise a high level of independent judgment and discretion with respect to matters of critical significance Ability to oversee a marketing budget, reviewing and approving expenditures Knowledge of modern office principles, practices, equipment, and software Ability to use a computer to access, interpret, and record information Ability to create effective graphic design elements for utilization in social media and communications Ability to capture high-quality photos and videos for utilization in social media and communications Requires a valid Kansas driver's license Work may require occasional travel for conferences and airline meetings Ability to pass background checks to be issued a badge for the entire airport environment An employee shall not pose a direct threat to the health or safety of other individuals in the workplace. Required Experience and Training
Required Experience and Training
Bachelor's degree in business administration with an emphasis in marketing, communications, aviation management, OR a bachelor's degree in any field with five (5) years of experience working in marketing, communications, or relationship development. At least two (2) years of experience in managing diverse teams and overseeing contracted work. A valid Kansas Driver's license. Must be legally authorized to work in the United States without the need for sponsorship. Preferred Experience and Training
Two (2) years prior experience in airport marketing, air service development, or working with airline route planning or aviation stakeholders Three (3) years of supervisory experience, including leading multidisciplinary teams.
Starting pay for current City employees will be determined by City of Wichita policy or applicable bargaining unit agreement.
Offers of employment are contingent upon passing a pre-employment physical, which includes drug screening, and upon satisfactory evaluation of the results of a criminal record check. Applicants have rights under Federal Employment Laws. Please find more information under the following links: CITY OF WICHITA
FULL-TIME EMPLOYEE BENEFITS
1. VACATION - Most employees with less than five years employment earn 10 days of vacation per year. After five years, accrual rates increase at varying rates to varying maximums, depending on work schedule and/or union representation. Employees can accumulate and carry forward up to 240 hours each year.
2. HOLIDAYS - There are eleven paid holidays. Employees also receive one Personal Holiday that is granted after the first six months of employment.
3. SICK LEAVE - Sick leave accrual begins at one-half day per month. After five years, sick leave accruals are one work day per month. Employees can accumulate and carry forward all unused sick leave each year. Employees who use 24 hours (3 days) or less of sick leave in a calendar year earn a "Well Day." An additional "Well Day" can be earned following a year of perfect attendance.
4. HEALTH INSURANCE - UMR / United Healthcare provides two levels of medical and prescription drug plans. Both medical plan are PPOs and do not require selecting a physician or referrals for specialty care. Both medical plans include Teladoc virtual care (primary care/mental health benefits at no charge), Dario healthy living programs, and VSP Vision benefits. Pre-tax premium deductions are offered. The City contributes 80% of the premium cost towards medical, prescription drug and vision insurance. 5. DENTAL INSURANCE - Two Delta Dental plans are offered - Preferred and Traditional. The Delta Preferred plan requires using a dentist from a smaller network for a lower premium. The Delta Traditional plan allows use of any dentist, although benefits are higher using a dentist from the large Delta network. Benefits under both plans are the same (with the exception of some Orthodontic benefits) Pre-tax premium deductions are offered. 6.LIFE INSURANCE - Low-cost voluntary term life insurance is available. Employees pay one-third of the cost. The amount of Basic Life coverage is two times annual pay up to a determined maximum amount. Dependent coverage is available at $20,000 spouse / $10,000 child(ren) for an additional $0.14 per pay period. Accidental death and dismemberment coverage is included. The plan is through MetLife. 7.SUPPLEMENTAL LIFE - Additional voluntary employee-paid term life insurance is available from MetLife at low group rates. Participation in Basic Life is required. The Life Insurance plans are portable. 8. LONG-TERM DISABILITY INSURANCE- The voluntary employee-paid group disability plan from MetLife provides 60% of pre-disability income for injury or health related disabilities. Premiums are determined by income and age.
9.VOLUNTARY ACCIDENTAL DEATH & DISMEMBERMENT - Voluntary employee-paid AD&D from MetLife offers coverage for accidental death and dismemberment.
10.RETIREMENT - The City offers two retirement plans - Wichita Employees (WER) Plan 3, and Commissioned Police & Fire Plan C-79. The WER plan is a defined contribution plan; Police & Fire is a defined benefit plan. Both are contributory - employees and the City share the cost.
11.FLEXIBLE SPENDING ACCOUNTS - Employees may elect to make FSA pre-tax deductions for dependent care and/or unreimbursed medical expenses, reducing the cost of these expenses by eliminating taxes on the amount deducted. 12. LONG-TERM CARE INSURANCE - This plan from UNUM offers facility and home care benefits for employees, spouses, and some other family members. Several options for benefit amount and duration, and specific plan features, are available. 13.MORE BENEFITS & SERVICES Deferred Compensation Investment Program Employee Discounts and Wichita Employee Association (WEA) Bereavement Pay Employee Emergency Assistance Fund Voluntary Shared Leave Program Training Programs Longevity Pay Credit Union Employee Assistance Program (EAP) Injury Leave (on-job injury) Community Volunteer Events 01
The following validates my highest level of education...
Some High School High School/GED Some College Associates Degree Bachelors Degree Masters Degree Doctorate/JD
02
I have a Bachelor's degree or higher in Business Administration with an emphasis in marketing, communications, aviation management:
Yes No
03
I have following years of experience working in marketing, communications, or relationship development:
less than 1 year of experience 1 - 2 years of experience 3 - 4 years of experience 5 - 6 years of experience 7 + years of experience I do not have any experience working in marketing, communications, or relationship development.
04
I have following years of experience in managing diverse teams and overseeing contracted work:
less than 1 year of experience 1 year of experience 2 - 3 years of experience 4+ years of experience I do not have any experience in managing diverse teams and overseeing contracted work
05
I have the following years of experience in airport marketing, air service development, or working with airline route planning or aviation stakeholders:
less than six months of experience six months to 1 year of experience 2 to 4 years of experience 5+ years of experience I do not have experience in airport marketing, air service development, or working with airline route planning or aviation stakeholders.
06
I have following years of supervisory experience, including leading multidisciplinary teams:
less than 1 year of experience 1 - 2 years of experience 3 - 4 years of experience 5+ years of experience I do not have any supervisory experience, including leading multidisciplinary teams.
07
I have a valid driver's license:
Yes No
08
I am legally authorized to work in the United States without sponsorship.
Yes No
Required Question
$79,766.00 - $144,715.00 Annually Location :
Wichita Dwight D Eisenhower National Airport - ICT, KS Job Type:
Full-time Job Number:
Div Mgr - Air Srvc & Mrkt Mgr Department:
Airport Division:
AP Administration Opening Date:
06/27/2025 Closing Date:
8/13/2025 11:59 PM Central Bargaining Unit:
1000
The City of Wichita is NOT an E-Verify Employer. Distinguishing Features of Work Join a forward-thinking, high-impact leadership team at Wichita Eisenhower National Airport (ICT) as the Air Service and Marketing Manager-a critical role that connects Wichita's business community and travelers to the world. In this high-visibility position, you will lead strategies to attract new air carriers, grow existing air service, and strengthen the airport's competitive market presence. You will also drive integrated marketing, brand development, public relations, customer experience, and strategic communications that elevate the airport's public profile and economic value. From managing major media events and airline relations to improving traveler satisfaction, this role is instrumental in shaping ICT's identity as a modern, efficient, and welcoming airport. This position is ideal for a dynamic communicator, experienced strategist, and creative brand builder who thrives on collaboration, innovation, and public impact. Be part of the growth engine that keeps Wichita connected.
Workdays and Hours : Monday - Friday 8:00 AM - 5:00 PM Bargaining Unit : Employee Council **Posting may close at any time ** Examples of Work Performed
Focus Area: Air Service Development Strategic Purpose: Connect the community, businesses, and workforce to target markets through relevant scheduled air carrier service.
Analyzes the region's air service needs, deficiencies, and opportunities, and develops strategies to secure enhanced airline services Develops and maintains relationships with local and regional businesses to understand their current and future air service needs through surveys or other means Responsible for developing and maintaining relationships and communication with incumbent and prospective airlines regarding air service Provides market research and enplanement information to existing and prospective airlines for new service and prepares professional air service presentations Conducts ongoing research of industry news and trends and how these may affect Wichita's air service Leverages applicable air service incentive programs and makes recommendations for specific air service initiatives to partners, including the Chamber's air service development committee Directs and oversees contracted consulting firms that specialize in air service development to position the airport for future success Prepares and tailors various air service statistical reports for various audiences, including but not limited to the Airport Advisory Board, City Council, and Chamber Establishes and maintains effective relationships with area Chambers, REAP, other City departments, economic development agencies, the business community, and other stakeholders to support air service development initiatives Conducts outreach to educate and influence target audiences, including elected officials, about the positive economic impact to our region and to gain support for the air service initiatives Supports airlines in celebrating new service inaugural flight events through event planning and celebrations Focus Area: Marketing Strategic Purpose: Increase awareness of the Airport Authority and its services. Internally and externally.
Develops marketing strategies to promote and support ICT's air service and the airport. Promotes the use of the airport in the catchment area region Creates marketing campaigns designed to increase the region's awareness of the importance of the airport to local economic development, thereby increasing brand loyalty Develops and/or strengthens the airport's brand Creates awareness of the available airline and airport services and facilities Directs and manages marketing functions, advertising, communications, and the airport's social media Researches effective marketing techniques and makes recommendations to the marketing team Directs and oversees a contracted creative marketing team Directs and authorizes strategies and expenditures for media buys Develops marketing strategies with airlines to support new routes and preservation of current service Evaluates marketing campaigns for effectiveness Prepares comprehensive reports and presentations Provides marketing materials for the promotion of airport properties available for lease Focus Area: Customer Experience
Strategic Purpose: Promote an excellent, accurate, and friendly customer experience through traditional and innovative methods.
Oversees the development, implementation, and analysis of passenger surveys Manages and promotes the airport's loyalty programs Creates customer service initiatives designed to enhance the airport's brand Manages holiday and local event celebrations, decorations, and programming Manages customer service programs and supervises customer service representatives Plans, supervises, and coordinates the work of other employees and volunteers Focus Area: Public Relations Strategic Purpose: Provide a high-quality, consistent, and reliable brand.
Directs and coordinates public relations activities Provides public speaking to Chambers, committees, business groups, etc Plans department special events and coordinates with all parties involved Coordinates airport tour requests with airport divisions Confers with staff and consultants Conducts press conferences Writes and distributes press releases Serves as media contact for the airport; available to the media 24/7 Focus Area: Communications Strategic Purpose: Share relevant, timely, and accurate information to our internal and external stakeholders through various mediums.
Directs and coordinates activities related to communications, including but not limited to, newsletters and social media posts, and website updates Assists in the development of department presentations for both internal and external use Focus Area: Workforce Development Strategic Purpose: Acts as a conduit to attract talent and build a dynamic workforce for WAA and the community we serve.
Assists all airport divisions to understand workforce needs, supporting with recruitment efforts to promote their vacancies Coordinates with other City departments to identify shared recruiting opportunities, like job fairs, where airport divisions can participate Ensures department efforts align with community needs for workforce development Focus Area: Budgetary Responsibility Strategic Purpose: Contribute to the financially self-sustaining position of the Airport fund. Develops and manages the division's operating budget. Oversees expenditures and financial allocations. Ensures efficient resource utilization within assigned programs. Monitors financial compliance and identifies cost-saving opportunities. Requirements of Work
Ability to gain knowledge of and adapt to the ever-changing environment of the airline industry, route development, FAA policies, and regulatory framework Ability to conduct and/or lead effective quantitative analysis of air service market conditions, trends, and opportunities Ability to lead, complete, and interpret comprehensive studies and assessments Ability to create creative and compelling presentations for airlines and stakeholders Ability to gain knowledge of the Wichita region, its business community, economy, demographics, and to track trends in these areas Ability to develop marketing strategies and direct a marketing team Ability to develop and maintain effective working relationships with airlines, associates, employees, representatives of outside agencies, elected and government officials, and the public Possess and exercise human collaboration skills to positively interact with a variety of stakeholders Ability to evaluate and utilize resources to continuously improve customer satisfaction Ability to communicate effectively in oral and written forms; excellent communication skills are needed for social media, creative writing for advertising projects, presentations, public speaking, interactions with business leaders, etc. Exercise a high level of independent judgment and discretion with respect to matters of critical significance Ability to oversee a marketing budget, reviewing and approving expenditures Knowledge of modern office principles, practices, equipment, and software Ability to use a computer to access, interpret, and record information Ability to create effective graphic design elements for utilization in social media and communications Ability to capture high-quality photos and videos for utilization in social media and communications Requires a valid Kansas driver's license Work may require occasional travel for conferences and airline meetings Ability to pass background checks to be issued a badge for the entire airport environment An employee shall not pose a direct threat to the health or safety of other individuals in the workplace. Required Experience and Training
Required Experience and Training
Bachelor's degree in business administration with an emphasis in marketing, communications, aviation management, OR a bachelor's degree in any field with five (5) years of experience working in marketing, communications, or relationship development. At least two (2) years of experience in managing diverse teams and overseeing contracted work. A valid Kansas Driver's license. Must be legally authorized to work in the United States without the need for sponsorship. Preferred Experience and Training
Two (2) years prior experience in airport marketing, air service development, or working with airline route planning or aviation stakeholders Three (3) years of supervisory experience, including leading multidisciplinary teams.
Starting pay for current City employees will be determined by City of Wichita policy or applicable bargaining unit agreement.
Offers of employment are contingent upon passing a pre-employment physical, which includes drug screening, and upon satisfactory evaluation of the results of a criminal record check. Applicants have rights under Federal Employment Laws. Please find more information under the following links: CITY OF WICHITA
FULL-TIME EMPLOYEE BENEFITS
1. VACATION - Most employees with less than five years employment earn 10 days of vacation per year. After five years, accrual rates increase at varying rates to varying maximums, depending on work schedule and/or union representation. Employees can accumulate and carry forward up to 240 hours each year.
2. HOLIDAYS - There are eleven paid holidays. Employees also receive one Personal Holiday that is granted after the first six months of employment.
3. SICK LEAVE - Sick leave accrual begins at one-half day per month. After five years, sick leave accruals are one work day per month. Employees can accumulate and carry forward all unused sick leave each year. Employees who use 24 hours (3 days) or less of sick leave in a calendar year earn a "Well Day." An additional "Well Day" can be earned following a year of perfect attendance.
4. HEALTH INSURANCE - UMR / United Healthcare provides two levels of medical and prescription drug plans. Both medical plan are PPOs and do not require selecting a physician or referrals for specialty care. Both medical plans include Teladoc virtual care (primary care/mental health benefits at no charge), Dario healthy living programs, and VSP Vision benefits. Pre-tax premium deductions are offered. The City contributes 80% of the premium cost towards medical, prescription drug and vision insurance. 5. DENTAL INSURANCE - Two Delta Dental plans are offered - Preferred and Traditional. The Delta Preferred plan requires using a dentist from a smaller network for a lower premium. The Delta Traditional plan allows use of any dentist, although benefits are higher using a dentist from the large Delta network. Benefits under both plans are the same (with the exception of some Orthodontic benefits) Pre-tax premium deductions are offered. 6.LIFE INSURANCE - Low-cost voluntary term life insurance is available. Employees pay one-third of the cost. The amount of Basic Life coverage is two times annual pay up to a determined maximum amount. Dependent coverage is available at $20,000 spouse / $10,000 child(ren) for an additional $0.14 per pay period. Accidental death and dismemberment coverage is included. The plan is through MetLife. 7.SUPPLEMENTAL LIFE - Additional voluntary employee-paid term life insurance is available from MetLife at low group rates. Participation in Basic Life is required. The Life Insurance plans are portable. 8. LONG-TERM DISABILITY INSURANCE- The voluntary employee-paid group disability plan from MetLife provides 60% of pre-disability income for injury or health related disabilities. Premiums are determined by income and age.
9.VOLUNTARY ACCIDENTAL DEATH & DISMEMBERMENT - Voluntary employee-paid AD&D from MetLife offers coverage for accidental death and dismemberment.
10.RETIREMENT - The City offers two retirement plans - Wichita Employees (WER) Plan 3, and Commissioned Police & Fire Plan C-79. The WER plan is a defined contribution plan; Police & Fire is a defined benefit plan. Both are contributory - employees and the City share the cost.
11.FLEXIBLE SPENDING ACCOUNTS - Employees may elect to make FSA pre-tax deductions for dependent care and/or unreimbursed medical expenses, reducing the cost of these expenses by eliminating taxes on the amount deducted. 12. LONG-TERM CARE INSURANCE - This plan from UNUM offers facility and home care benefits for employees, spouses, and some other family members. Several options for benefit amount and duration, and specific plan features, are available. 13.MORE BENEFITS & SERVICES Deferred Compensation Investment Program Employee Discounts and Wichita Employee Association (WEA) Bereavement Pay Employee Emergency Assistance Fund Voluntary Shared Leave Program Training Programs Longevity Pay Credit Union Employee Assistance Program (EAP) Injury Leave (on-job injury) Community Volunteer Events 01
The following validates my highest level of education...
Some High School High School/GED Some College Associates Degree Bachelors Degree Masters Degree Doctorate/JD
02
I have a Bachelor's degree or higher in Business Administration with an emphasis in marketing, communications, aviation management:
Yes No
03
I have following years of experience working in marketing, communications, or relationship development:
less than 1 year of experience 1 - 2 years of experience 3 - 4 years of experience 5 - 6 years of experience 7 + years of experience I do not have any experience working in marketing, communications, or relationship development.
04
I have following years of experience in managing diverse teams and overseeing contracted work:
less than 1 year of experience 1 year of experience 2 - 3 years of experience 4+ years of experience I do not have any experience in managing diverse teams and overseeing contracted work
05
I have the following years of experience in airport marketing, air service development, or working with airline route planning or aviation stakeholders:
less than six months of experience six months to 1 year of experience 2 to 4 years of experience 5+ years of experience I do not have experience in airport marketing, air service development, or working with airline route planning or aviation stakeholders.
06
I have following years of supervisory experience, including leading multidisciplinary teams:
less than 1 year of experience 1 - 2 years of experience 3 - 4 years of experience 5+ years of experience I do not have any supervisory experience, including leading multidisciplinary teams.
07
I have a valid driver's license:
Yes No
08
I am legally authorized to work in the United States without sponsorship.
Yes No
Required Question