Customer Service Rep II

Description: This position requires some decision making to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, etc. with knowledge of corporate procedures & policies. Position emphasizes public relations and effective revenue risk management. Handles situations, which may require adaptation of response. Provides direction and guidance to less experienced team members. May receive inbound Assist telephone calls. Responds to assist agencies' inquiries in an efficient and courteous manner and records/processes commitments on customer's accounts as appropriate. Also may work with Area Coordinators to resolve agency/customer issues. Reports fraudulent conditions to management. Enable Skills-Based Hiring No Furlough Notification ll NextEra Energy Contingent Workforce Program (CWP) assignments are eligible for worker furlough. Typical furlough schedules coincide with select national holidays, but may be subject to change. Suppliers will be notified by the CWP of those workers impacted and the applicable furlough dates prior to each furlough period. Worker Building Location GXA - GEXA Energy LP Houston TX - 0000152965 Will driving be required as part of position duties/work? Yes Driving Record Validation For all positions indicating driving requirements, supplier must hold validation of non-restricted current driver''s license and demonstrate the following: no alcohol/drug related driving offenses within the previous five years and/or the license is not currently suspended or restricted related to hours of driving or reason for driving. Additional Job Details Must be able to work a schedule of Monday - Friday 11-8 pm. This position requires some decision making to respond to and resolve routine and non-routine customer requests, inquiries and complaints about billing, policies, etc. with knowledge of corporate procedures & policies. Position emphasizes public relations and effective revenue risk management. Handles situations, which may require adaptation of response. Provides direction and guidance to less experienced team members. May receive inbound Assist telephone calls. Responds to assist from call centers inquiries in an efficient and courteous manner and records/processes commitments on customers' accounts as appropriate. Also, work with call centers and customers to resolve agency/customer issues. Reports fraudulent conditions to management.

A High School Diploma and 2 years of customer service experience with any experience in Texas deregulation a plus, thanks. Will Per Diem and Mob/De-Mob expense types be available for this requisition? No If Per Diem is available, please indicate the maximum amount: 0 If Nuclear Business Unit: On-Boarding Note Nuclear workers requiring unescorted badge access will follow onsite in-processing procedures. All others will be required to complete Non-Nuclear pre-assignment screenings through their staffing supplier. Please contact CWP with any questions: cwp@nexteraenergy.com or 561-694-4761. Will the selected worker require unescorted badge access into Nuclear protected areas? No Is NERC CIP unescorted physical or cyber access required for this assignment? No Which NERC access is needed? N/ Is Federal Energy Regulatory Commission access required? No Shift Type Standard Shift (8-5) Hours per Day 8 Hours per Week 40 Total Hours 1,864.00