The Arc of Southern Maryland
The Arc of Southern Maryland is currently looking for a Long-Term Services and Supports (LTSS) Administrator.
JOB PURPOSE
The LTSS Administrator under the guidance of the LTSS Manager is responsible for the management of the Person-Centered Plan (PCP) processes within the Long-Term Services and Supports (LTSS) system. This role ensures plans entered into the LTSS system are consistent with the plans developed by The Arc and agreed upon by participants, and that they meet the quality, compliance, timelines, and service agreements designed in accordance with the Developmental Disabilities Administration (DDA) requirements. The position administers the LTSS workflow and acts as the primary liaison for external stakeholders regarding LTSS-related activities and licensing requirements.
This position will be able to work remotely, with occasional in-office attendance at the Arc of Southern Maryland offices as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Contract and Process Management
Oversee the external contracting lifecycle for all PCPs, including the review and approval of service authorization agreements, to ensure alignment between LTSS and Arc contractual terms while adhering to DDA's legal, regulatory, and financial compliance standards. Coordinate intake and discharge processes to ensure smooth communication among all stakeholders. Collaborate with external stakeholders to obtain approved PCP packets, compile and edit required documents, and upload them to The Arc's database management system. Plan Coordination and Quality Oversight
Assist with the scheduling of Person-Centered Planning (PCP) meetings. Support the coordination and facilitation of internal meetings to review service plans and ensure effective communication of outcomes among team members. Support the screening process for admission inquiries. Oversee staff additions and removals in the LTSS system to maintain service alignment and ensure regulatory compliance. Maintain service enrollments in The Arc's CaseWorthy database, ensuring staff can document services rendered. Notify Arc staff of PCP approvals and oversee the management of PCP training records. Stakeholder Communication and Support
Act as the primary point of contact for dispute resolution post-LTSS submission. Collaborate with internal and external parties to resolve billing exceptions and waiver-related issues as needed. Administrative and Strategic Responsibilities
Maintain accurate tracking systems (e.g., PCP tracker) Pursue opportunities to expand services and optimize reimbursement. Support strategic planning and contract initiatives with leadership. Assist with regulatory audits, licensure, and ePREP activities to maintain DDA compliance standards. Other duties as assigned. EDUCATION AND EXPERIENCE
Bachelor's degree preferred. Minimum of 3 years of relevant experience in Human Services or LTSS environments preferred. Experience with Maryland DDA systems and understanding of legal/regulatory frameworks. Familiarity with LTSS systems, PCP implementation, and Case Management platforms (e.g., CaseWorthy). JOB KNOWLEDGE, SKILLS, AND ABILITIES
Strong contract negotiation and stakeholder coordination abilities. Proficient in Microsoft Office Suite, PowerPoint, and case management tools. Demonstrated leadership, time management, and organizational skills. Excellent written and verbal communication; ability to convey complex concepts to diverse audiences. Competency in strategic planning, compliance monitoring, and results-driven operations. Confidentiality, discretion, and tact in handling sensitive information. Ability to work independently and collaboratively in a fast-paced, dynamic environment. AMERICANS WITH DISABILITY SPECIFICATIONS (PHYSICAL DEMANDS)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit for long periods of time; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must be able to operate a computer for long periods of time. Usual office working conditions.
WORK ENVIRONMENT
While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate. Usual office working conditions.
JOB PURPOSE
The LTSS Administrator under the guidance of the LTSS Manager is responsible for the management of the Person-Centered Plan (PCP) processes within the Long-Term Services and Supports (LTSS) system. This role ensures plans entered into the LTSS system are consistent with the plans developed by The Arc and agreed upon by participants, and that they meet the quality, compliance, timelines, and service agreements designed in accordance with the Developmental Disabilities Administration (DDA) requirements. The position administers the LTSS workflow and acts as the primary liaison for external stakeholders regarding LTSS-related activities and licensing requirements.
This position will be able to work remotely, with occasional in-office attendance at the Arc of Southern Maryland offices as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Contract and Process Management
Oversee the external contracting lifecycle for all PCPs, including the review and approval of service authorization agreements, to ensure alignment between LTSS and Arc contractual terms while adhering to DDA's legal, regulatory, and financial compliance standards. Coordinate intake and discharge processes to ensure smooth communication among all stakeholders. Collaborate with external stakeholders to obtain approved PCP packets, compile and edit required documents, and upload them to The Arc's database management system. Plan Coordination and Quality Oversight
Assist with the scheduling of Person-Centered Planning (PCP) meetings. Support the coordination and facilitation of internal meetings to review service plans and ensure effective communication of outcomes among team members. Support the screening process for admission inquiries. Oversee staff additions and removals in the LTSS system to maintain service alignment and ensure regulatory compliance. Maintain service enrollments in The Arc's CaseWorthy database, ensuring staff can document services rendered. Notify Arc staff of PCP approvals and oversee the management of PCP training records. Stakeholder Communication and Support
Act as the primary point of contact for dispute resolution post-LTSS submission. Collaborate with internal and external parties to resolve billing exceptions and waiver-related issues as needed. Administrative and Strategic Responsibilities
Maintain accurate tracking systems (e.g., PCP tracker) Pursue opportunities to expand services and optimize reimbursement. Support strategic planning and contract initiatives with leadership. Assist with regulatory audits, licensure, and ePREP activities to maintain DDA compliance standards. Other duties as assigned. EDUCATION AND EXPERIENCE
Bachelor's degree preferred. Minimum of 3 years of relevant experience in Human Services or LTSS environments preferred. Experience with Maryland DDA systems and understanding of legal/regulatory frameworks. Familiarity with LTSS systems, PCP implementation, and Case Management platforms (e.g., CaseWorthy). JOB KNOWLEDGE, SKILLS, AND ABILITIES
Strong contract negotiation and stakeholder coordination abilities. Proficient in Microsoft Office Suite, PowerPoint, and case management tools. Demonstrated leadership, time management, and organizational skills. Excellent written and verbal communication; ability to convey complex concepts to diverse audiences. Competency in strategic planning, compliance monitoring, and results-driven operations. Confidentiality, discretion, and tact in handling sensitive information. Ability to work independently and collaboratively in a fast-paced, dynamic environment. AMERICANS WITH DISABILITY SPECIFICATIONS (PHYSICAL DEMANDS)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit for long periods of time; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must be able to operate a computer for long periods of time. Usual office working conditions.
WORK ENVIRONMENT
While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate. Usual office working conditions.