American University
American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University
Department:
Academic Support
Time Type: Full time
Job Type: Regular
FLSA Status: Non-Exempt
Work Modality:
Hybrid 01 (On Campus 3-4 Days/Week)
Union:
SEIU Local 500 - Provost & Enrollment Division
This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.
Job Description:
Summary:
The PASS Program Coordinator provides student-centered academic and scholarly support across all disciplines. The Academic Support Team's peer educator programs (PEP) include, but are not limited to, Supplemental Instruction (SI), Peer-Assisted Student Support (PASS) Program, Quantitative Support, and the Writing Center. The Coordinator, Student Academic Services supports the overall mission of PEP, with a primary focus on the PASS Program. This position coordinates all day-to-day activities of the PASS Program, conducts outreach and engagement activities on behalf of the PEP, and provides direct academic support to students. The Coordinator is also responsible for training and supervising PEP tutors and updating and maintain PEP procedures in collaboration with the Senior Director, Academic Support & the Writing Center.
Essential Functions:
1.) Administration
In coordination with colleagues on the DUE/VPASS team and under the leadership of the Senior Director, coordinate all day-to-day activities of the PEP with a primary focus on the PASS Program. Manage and oversee the tutoring request system to ensure efficient recruitment, accessibility, and responsiveness to student needs. Conduct, gather materials, schedule personnel and spaces, conduct observations of tutoring sessions, assess tutors' quality of instruction and support, and debrief with tutors on observations. Monitor and respond to the peer educator email account and field student inquiries. Review program assessments. Review program assessments. Work closely with and communicate regularly with [Coordinator] counterpart, to ensure consistent administrative practices and effective and efficient delivery of peer educator-led services. 2.) People Management and Training
Assist the Manager with hiring protocols and training to ensure consistency with all DUE/PEP operations. Directly responsible for the recruitment, training, supervision, and evaluation of tutors. Co-facilitate orientations and trainings for graduate and undergraduate student employees. Prepare instructional materials and organize workshops for tutors to maximize job performance. 3.) Academic Support
Work on various elements of academic support in collaboration with colleagues in the UEAS. Provide direct academic support to students in all disciplines through workshop presentations, one-on-one appointments, etc. Create, maintain, update, and disseminate tools and artifacts that be shared with the university community, on topics related to tutoring skills, tactics, and other relevant areas. Support the Senior Director in defining and executing the development of academic support for STEM and AU Core classes. 4.) Communication and Outreach
Conducts program outreach, marketing, and tabling, for students and faculty, to increase awareness of all students' academic services peer educator programs. Coordinate faculty referrals of students. Co-manage the PEP's social media presence. Develop and maintain all promotional materials including the PEP website pages. 5.) Other Duties as Assigned
Position Type/Expected Hours of Work:
Full-Time. 35 hours per week. Salary Range:
$27.47-$29.67 per hour. Required Education and Experience:
Bachelor's degree or equivalent. 1-3 years of relevant experience. Excellent customer service and problem-solving skills. Ability to work independently and perform multiple tasks simultaneously. Excellent organizational skills and attention to detail. Well-developed written, verbal, and interpersonal communication skills. Ability to work collaboratively as a member of a team. Ability to establish and maintain effective relationships with students and faculty. Ability to maintain confidentiality of work-related information. Preferred Education and Experience:
Master's degree or equivalent. 2-4 years of relevant experience. Benefits
AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.
Other Details
Hiring offers for this position are contingent on successful completion of a background check. Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university. Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. American University is an E-Verify employer.
Current American University Employees
American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.
Contact Us
For more information or assistance with the American University careers site, email theworkline@american.edu.
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual's genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.
Department:
Academic Support
Time Type: Full time
Job Type: Regular
FLSA Status: Non-Exempt
Work Modality:
Hybrid 01 (On Campus 3-4 Days/Week)
Union:
SEIU Local 500 - Provost & Enrollment Division
This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.
Job Description:
Summary:
The PASS Program Coordinator provides student-centered academic and scholarly support across all disciplines. The Academic Support Team's peer educator programs (PEP) include, but are not limited to, Supplemental Instruction (SI), Peer-Assisted Student Support (PASS) Program, Quantitative Support, and the Writing Center. The Coordinator, Student Academic Services supports the overall mission of PEP, with a primary focus on the PASS Program. This position coordinates all day-to-day activities of the PASS Program, conducts outreach and engagement activities on behalf of the PEP, and provides direct academic support to students. The Coordinator is also responsible for training and supervising PEP tutors and updating and maintain PEP procedures in collaboration with the Senior Director, Academic Support & the Writing Center.
Essential Functions:
1.) Administration
In coordination with colleagues on the DUE/VPASS team and under the leadership of the Senior Director, coordinate all day-to-day activities of the PEP with a primary focus on the PASS Program. Manage and oversee the tutoring request system to ensure efficient recruitment, accessibility, and responsiveness to student needs. Conduct, gather materials, schedule personnel and spaces, conduct observations of tutoring sessions, assess tutors' quality of instruction and support, and debrief with tutors on observations. Monitor and respond to the peer educator email account and field student inquiries. Review program assessments. Review program assessments. Work closely with and communicate regularly with [Coordinator] counterpart, to ensure consistent administrative practices and effective and efficient delivery of peer educator-led services. 2.) People Management and Training
Assist the Manager with hiring protocols and training to ensure consistency with all DUE/PEP operations. Directly responsible for the recruitment, training, supervision, and evaluation of tutors. Co-facilitate orientations and trainings for graduate and undergraduate student employees. Prepare instructional materials and organize workshops for tutors to maximize job performance. 3.) Academic Support
Work on various elements of academic support in collaboration with colleagues in the UEAS. Provide direct academic support to students in all disciplines through workshop presentations, one-on-one appointments, etc. Create, maintain, update, and disseminate tools and artifacts that be shared with the university community, on topics related to tutoring skills, tactics, and other relevant areas. Support the Senior Director in defining and executing the development of academic support for STEM and AU Core classes. 4.) Communication and Outreach
Conducts program outreach, marketing, and tabling, for students and faculty, to increase awareness of all students' academic services peer educator programs. Coordinate faculty referrals of students. Co-manage the PEP's social media presence. Develop and maintain all promotional materials including the PEP website pages. 5.) Other Duties as Assigned
Position Type/Expected Hours of Work:
Full-Time. 35 hours per week. Salary Range:
$27.47-$29.67 per hour. Required Education and Experience:
Bachelor's degree or equivalent. 1-3 years of relevant experience. Excellent customer service and problem-solving skills. Ability to work independently and perform multiple tasks simultaneously. Excellent organizational skills and attention to detail. Well-developed written, verbal, and interpersonal communication skills. Ability to work collaboratively as a member of a team. Ability to establish and maintain effective relationships with students and faculty. Ability to maintain confidentiality of work-related information. Preferred Education and Experience:
Master's degree or equivalent. 2-4 years of relevant experience. Benefits
AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.
Other Details
Hiring offers for this position are contingent on successful completion of a background check. Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university. Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. American University is an E-Verify employer.
Current American University Employees
American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.
Contact Us
For more information or assistance with the American University careers site, email theworkline@american.edu.
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual's genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.