Candlewood Suites St. Louis - St. Charles, an IHG Hotel
Guest Services Representative
Candlewood Suites St. Louis - St. Charles, an IHG Hotel, Saint Charles, Missouri, United States
This position is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects Candlewood Suites' vision, mission, and core values. Responsibilities: • Core duties and responsibilities include the following. Other duties may be assigned • Greet guests and patrons as they arrive • Engage with the guest to find out their room needs as well as the reason for their visit. Qualify guests upon check-in • Manage the registration process • Ask for identification and ensure that the provided credentials are accurate • Manage guest check-ins and check-outs appropriately • Operate the hotel switchboard, take calls and provide information, and transfer calls • Manage accurate accounting of all rooms • Provide guests with the correct room keys • Take reservations over the telephone, through email, and in person, including groups • Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions • Refer guests to the appropriate departments to resolve complaints or provide suggestions • Compute bills and take payments • Contact the housekeeping and maintenance departments when a problem is reported • Explain the appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them • Perform basic maintenance so as to minimize out-of-order rooms • Perform housekeeping and laundry functions as needed • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • To perform this job successfully, an individual should have knowledge of: Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); Property Management Systems (Opera Preferred) • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Compensation: $16+ hourly
• Core duties and responsibilities include the following. Other duties may be assigned • Greet guests and patrons as they arrive • Engage with the guest to find out their room needs as well as the reason for their visit. Qualify guests upon check-in • Manage the registration process • Ask for identification and ensure that the provided credentials are accurate • Manage guest check-ins and check-outs appropriately • Operate the hotel switchboard, take calls and provide information, and transfer calls • Manage accurate accounting of all rooms • Provide guests with the correct room keys • Take reservations over the telephone, through email, and in person, including groups • Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions • Refer guests to the appropriate departments to resolve complaints or provide suggestions • Compute bills and take payments • Contact the housekeeping and maintenance departments when a problem is reported • Explain the appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them • Perform basic maintenance so as to minimize out-of-order rooms • Perform housekeeping and laundry functions as needed • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
• Core duties and responsibilities include the following. Other duties may be assigned • Greet guests and patrons as they arrive • Engage with the guest to find out their room needs as well as the reason for their visit. Qualify guests upon check-in • Manage the registration process • Ask for identification and ensure that the provided credentials are accurate • Manage guest check-ins and check-outs appropriately • Operate the hotel switchboard, take calls and provide information, and transfer calls • Manage accurate accounting of all rooms • Provide guests with the correct room keys • Take reservations over the telephone, through email, and in person, including groups • Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions • Refer guests to the appropriate departments to resolve complaints or provide suggestions • Compute bills and take payments • Contact the housekeeping and maintenance departments when a problem is reported • Explain the appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them • Perform basic maintenance so as to minimize out-of-order rooms • Perform housekeeping and laundry functions as needed • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift