CAI
Job ID Number
R5714
Employment Type
Full time
Worksite Flexibility
Onsite
Job Summary
As a Senior Desktop Support Specialist, you will be responsible for providing top-tier desktop support, mentoring and learn new technologies.
Job Description
We are in search of a
Senior Desktop Support Specialist
to provide support. This is an
onsite position
at our corporate headquarters in
Allentown, Pennsylvania.
This position will require oncall support once per month. Core business hours are a shift sometime between 7:30am-4:30pm, depending on oncall schedule.
The Senior Desktop Support Specialist is a critical role within our IT department, responsible for providing top-tier desktop support while also leading and mentoring a team of support specialists. This role requires in-depth knowledge of Microsoft Entra ID, Microsoft Intune, and Microsoft Autopilot, and involves both technical troubleshooting and strategic planning to ensure optimal desktop performance across the organization.
What You'll Do Provide advanced troubleshooting and support for desktop hardware, software, and network issues
Manage and maintain desktop environments using Microsoft Entra ID, Microsoft Intune, and Microsoft Autopilot
Develop and implement desktop management policies and procedures
Ensure timely resolution of escalated technical issues
Lead and mentor a team of desktop support specialists
Coordinate and oversee daily support operations
Conduct regular team meetings and training sessions to enhance team performance
Collaborate with other IT teams to ensure cohesive and efficient IT operations.
Plan and execute desktop support projects, including hardware and software rollouts
Monitor and report on project progress, ensuring alignment with organizational goals
Liaise with vendors and suppliers for procurement and support services
What You'll Need
Required:
Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).
Minimum of 5 years of experience in desktop support or a similar role.
Strong knowledge of Microsoft Entra ID, Microsoft Intune, and Microsoft Autopilot
Proficiency in desktop hardware, software, and network troubleshooting
Experience with desktop imaging and deployment
Proven interest in leadership or supervisory roles within IT support
Excellent communication and interpersonal skills
Ability to motivate and develop team members
Strong diagnostic and analytical skills to resolve complex technical issues
Ability to work under pressure and manage multiple priorities.
Open and eager to continually learn new technologies and improve skills
Preferred:
Certifications such as Microsoft Certified: Modern Desktop Administrator Associate
Experience in a large, enterprise environment
Knowledge of additional Microsoft technologies and solutions
Physical Requirements
This is an on-site role requiring presence at our Allentown office location
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor
The pay range for this position is $60,000 - $62,000 annually (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit package includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
#LI-CZ
Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.
Equal Employment Opportunity Policy Statement
CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.
We are in search of a
Senior Desktop Support Specialist
to provide support. This is an
onsite position
at our corporate headquarters in
Allentown, Pennsylvania.
This position will require oncall support once per month. Core business hours are a shift sometime between 7:30am-4:30pm, depending on oncall schedule.
The Senior Desktop Support Specialist is a critical role within our IT department, responsible for providing top-tier desktop support while also leading and mentoring a team of support specialists. This role requires in-depth knowledge of Microsoft Entra ID, Microsoft Intune, and Microsoft Autopilot, and involves both technical troubleshooting and strategic planning to ensure optimal desktop performance across the organization.
What You'll Do Provide advanced troubleshooting and support for desktop hardware, software, and network issues
Manage and maintain desktop environments using Microsoft Entra ID, Microsoft Intune, and Microsoft Autopilot
Develop and implement desktop management policies and procedures
Ensure timely resolution of escalated technical issues
Lead and mentor a team of desktop support specialists
Coordinate and oversee daily support operations
Conduct regular team meetings and training sessions to enhance team performance
Collaborate with other IT teams to ensure cohesive and efficient IT operations.
Plan and execute desktop support projects, including hardware and software rollouts
Monitor and report on project progress, ensuring alignment with organizational goals
Liaise with vendors and suppliers for procurement and support services
What You'll Need
Required:
Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).
Minimum of 5 years of experience in desktop support or a similar role.
Strong knowledge of Microsoft Entra ID, Microsoft Intune, and Microsoft Autopilot
Proficiency in desktop hardware, software, and network troubleshooting
Experience with desktop imaging and deployment
Proven interest in leadership or supervisory roles within IT support
Excellent communication and interpersonal skills
Ability to motivate and develop team members
Strong diagnostic and analytical skills to resolve complex technical issues
Ability to work under pressure and manage multiple priorities.
Open and eager to continually learn new technologies and improve skills
Preferred:
Certifications such as Microsoft Certified: Modern Desktop Administrator Associate
Experience in a large, enterprise environment
Knowledge of additional Microsoft technologies and solutions
Physical Requirements
This is an on-site role requiring presence at our Allentown office location
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor
The pay range for this position is $60,000 - $62,000 annually (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit package includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
#LI-CZ
Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.
Equal Employment Opportunity Policy Statement
CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.