Progression, Inc.
*Work with Progression, Inc. get your application bumped to the front of the line*
Help Desk Tier II&III (FSR) Washington, D.C
MUST: TS/SCI Clearance 11+ years of professional experience required 5+ years of experience of IT support of operations within DOD / Intelligence 5+ years of training analyst in a classroom setting 1+ years of Gotham (required) 1+ years Gaia or Foundry experience is a plus Knowledge of: HTML, Ruby, Python and/or Java Knowledge of Hardware, networks, and server administration Strong knowledge of Excel Military/Special Operations experience is a plus
DUTIES: Serve as an FSR Analyst Work side-by-side with analysts to train and mentor users Troubleshoot technical issues and develop new use cases Solve unique and challenging problems Embed with high-impact units to understand their operational and technical needs Help facilitate collaboration across a global enterprise Provide desk-side training to analysts Train analysts/operators in a classroom and operational setting Staff the Help Desk Respond to user requests and work with the engineering team to troubleshoot issues Provide feedback to the engineering team about product Answer questions from senior leaders
*Progression Inc. is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.* #INDPRO #ZR
Help Desk Tier II&III (FSR) Washington, D.C
MUST: TS/SCI Clearance 11+ years of professional experience required 5+ years of experience of IT support of operations within DOD / Intelligence 5+ years of training analyst in a classroom setting 1+ years of Gotham (required) 1+ years Gaia or Foundry experience is a plus Knowledge of: HTML, Ruby, Python and/or Java Knowledge of Hardware, networks, and server administration Strong knowledge of Excel Military/Special Operations experience is a plus
DUTIES: Serve as an FSR Analyst Work side-by-side with analysts to train and mentor users Troubleshoot technical issues and develop new use cases Solve unique and challenging problems Embed with high-impact units to understand their operational and technical needs Help facilitate collaboration across a global enterprise Provide desk-side training to analysts Train analysts/operators in a classroom and operational setting Staff the Help Desk Respond to user requests and work with the engineering team to troubleshoot issues Provide feedback to the engineering team about product Answer questions from senior leaders
*Progression Inc. is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.* #INDPRO #ZR