State of California
The management of the Enterprise Operations Support Branch (EOSB), within the Technical Support Bureau (TSB) is responsible for the management and control of a variety of electronic data processing services which are provided to clients throughout the Department of Justice (DOJ) to assist them in meeting their program objectives.
The services provided include the analysis of user needs, system design, development of system and program specifications, software selection, configuration and maintenance. Systems testing, problem resolution, development of user guides, monitoring the performance of operational systems, Information Technology Service Management (ITSM) integrations, and user consulting.
The ITM II is expected to provide leadership, analysis, and direction to ensure effective and efficient maintenance of new and existing automated systems and applications.
The ITM II directly manages ITM I, ITS I, II, and III classifications within the EOSB. Advanced design, technical services and support, including for executive-level DOJ user communities are provided by these direct reports. Service architecture development, implementation, integration and support from this Branch represent all aspects of the Department's business, legal, administrative, enforcement, and regulatory activities. The ITM II position provides oversight of multiple test and production environments and applications serving internal DOJ clients, the public, victim advocates, and criminal justice agencies.
The ITM II manages the Local and Regional Technical Assistance Center (TAC) Sections, which are responsible for the development, coordination, deployment, and support of standard and custom software for all DOJ workstations in various locations statewide. This branch is also responsible for the coordination, testing, and deployment of software patches/upgrades for DOJ end user devices, applications and ancillary devices used by staff. Managed sections consist of the Local TAC, supporting offices in the Sacramento metropolitan area, and Regional TAC, supporting offices throughout rest of the state. These sections have staff located in three physical locations in Sacramento and multiple other locations throughout the state including in San Francisco, Oakland, Fresno, Los Angeles, and San Diego.
Please let us know how you heard about our position by taking this brief survey:
https://www.surveymonkey.com/r/P7X675V
You will find additional information about the job in the Duty Statement .
Working Conditions This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies.
This position is eligible for telework, and will be required to report to the office as needed/required. The successful candidate must reside in California upon appointment.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY MANAGER II Additional Documents
Job Application Package Checklist Duty Statement
Position Details
Job Code #: JC-486191
Position #(s): 420-862-1406-006
Working Title: IT Manager II
Classification: INFORMATION TECHNOLOGY MANAGER II $11,388.00 - $13,842.00 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions: 1
Work Location: Sacramento County
Telework: Hybrid
Job Type: Permanent, Full Time
Work Shift: Day Shift
Work Week: Monday - Friday
Department Information
This position is located in the California Justice Information Services Division, Technical Support Bureau, Enterprise Operations Support Branch.
Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility.
For more information about the department, please visit the Attorney General's website at www.oag.ca.gov.
Please note that all new to state employees will be given the minimum salary of the classification. For current state employees and/or those with reinstatement rights, your salary will be determined in accordance with the applicable laws, rules, and regulations.
Special Requirements
A fingerprint check is required.
Clearly indicate JC - 486191 in the "Examination(s) or Job Title(s) For Which You Are Applying" section of your State Application.
If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. An official transcript will be required prior to appointment.
Applying electronically is highly encouraged.
A background check is required (if applicable).
Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 8/15/2025 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Justice Mail in-CJIS Divisions Attn: Alyssa Davis JC-486191 PO Box 160608
Sacramento , CA 95816-0608
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Justice Drop off- CJIS Divisions Alyssa Davis JC-486191 4949 Broadway
Sacramento , CA 95820
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - A Statement of Qualifications (SOQ) is required and must be submitted along with your State application. The SOQ is a discussion of how an applicant's education and experience meets the evaluation criteria and qualifies them for the position. Please see Statement of Qualifications section below to complete the requirements. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Ability to establish and maintain cooperative working relationships with all levels of staff, management, and vendor partners; communicate effectively with executive leadership, peers, end users, technical staff and partners, oversight agencies and other stakeholders. Ability to adapt to changes in direction or organizational change. Ability to manage multiple high priority initiatives in a fast-paced achievement- oriented environment. Excellent communication and collaboration skills across technical and non-technical teams. Ability to communicate complex technical information in a manner easily understood by non-technical stakeholders. Ability to maintain confidentiality of sensitive tasks, assignments, and information. Ability to prepare and produce clear and concise documentation (e.g., processes, procedures, plans, etc.). Ability to work well under pressure, adapt to unexpected events, prioritize and multi-task in a deadline driven environment. Display a working knowledge of project management practices, the system development lifecycle, ITIL, ITSM, etc. Demonstrate a service oriented, customer relations-sensitive attitude. Strong knowledge and understanding of business needs with the ability to establish/maintain high level of customer trust and confidence.
Benefits
Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Human Resources Contact: Alyssa Davis (000) - Alyssa.Davis@doj.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Statement of Qualifications: The Statement of Qualifications is a narrative discussion of how your education, training, experience, and skills meet the minimum and desirable qualifications and qualify you for the position. This also serves as a documentation of your ability to present information clearly and concisely in writing, and should be typed and no more than two pages in length, single-spaced, 12 pt Arial font. Failure to follow instructions may result in disqualification.
1. Describe and provide examples of your leadership experience, including techniques or approach to developing and motivating teams; facilitating organizational change; guiding process and performance improvements; and establishing goals/objectives and managing progress through to completion.
2. Describe and provide an example of a technology solution you implemented to resolve a problem that was affecting the delivery of an IT service. Describe the problem, the steps you took to determine the best solution, and the implementation process. What challenges did you face and how did you overcome them? Include the following:
Your role, project scope, and timeline. How you identified user needs (e.g., research, data analysis, journey mapping) How you turned insights into specific changes The impact on users, service delivery, or outcomes
3. What are the three most important components of good customer service? Describe a time where you provided or received exemplary service. What made this example stand out to you?
Additional Information about Application Filing Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date.
Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
The services provided include the analysis of user needs, system design, development of system and program specifications, software selection, configuration and maintenance. Systems testing, problem resolution, development of user guides, monitoring the performance of operational systems, Information Technology Service Management (ITSM) integrations, and user consulting.
The ITM II is expected to provide leadership, analysis, and direction to ensure effective and efficient maintenance of new and existing automated systems and applications.
The ITM II directly manages ITM I, ITS I, II, and III classifications within the EOSB. Advanced design, technical services and support, including for executive-level DOJ user communities are provided by these direct reports. Service architecture development, implementation, integration and support from this Branch represent all aspects of the Department's business, legal, administrative, enforcement, and regulatory activities. The ITM II position provides oversight of multiple test and production environments and applications serving internal DOJ clients, the public, victim advocates, and criminal justice agencies.
The ITM II manages the Local and Regional Technical Assistance Center (TAC) Sections, which are responsible for the development, coordination, deployment, and support of standard and custom software for all DOJ workstations in various locations statewide. This branch is also responsible for the coordination, testing, and deployment of software patches/upgrades for DOJ end user devices, applications and ancillary devices used by staff. Managed sections consist of the Local TAC, supporting offices in the Sacramento metropolitan area, and Regional TAC, supporting offices throughout rest of the state. These sections have staff located in three physical locations in Sacramento and multiple other locations throughout the state including in San Francisco, Oakland, Fresno, Los Angeles, and San Diego.
Please let us know how you heard about our position by taking this brief survey:
https://www.surveymonkey.com/r/P7X675V
You will find additional information about the job in the Duty Statement .
Working Conditions This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies.
This position is eligible for telework, and will be required to report to the office as needed/required. The successful candidate must reside in California upon appointment.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY MANAGER II Additional Documents
Job Application Package Checklist Duty Statement
Position Details
Job Code #: JC-486191
Position #(s): 420-862-1406-006
Working Title: IT Manager II
Classification: INFORMATION TECHNOLOGY MANAGER II $11,388.00 - $13,842.00 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions: 1
Work Location: Sacramento County
Telework: Hybrid
Job Type: Permanent, Full Time
Work Shift: Day Shift
Work Week: Monday - Friday
Department Information
This position is located in the California Justice Information Services Division, Technical Support Bureau, Enterprise Operations Support Branch.
Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility.
For more information about the department, please visit the Attorney General's website at www.oag.ca.gov.
Please note that all new to state employees will be given the minimum salary of the classification. For current state employees and/or those with reinstatement rights, your salary will be determined in accordance with the applicable laws, rules, and regulations.
Special Requirements
A fingerprint check is required.
Clearly indicate JC - 486191 in the "Examination(s) or Job Title(s) For Which You Are Applying" section of your State Application.
If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. An official transcript will be required prior to appointment.
Applying electronically is highly encouraged.
A background check is required (if applicable).
Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 8/15/2025 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Justice Mail in-CJIS Divisions Attn: Alyssa Davis JC-486191 PO Box 160608
Sacramento , CA 95816-0608
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Justice Drop off- CJIS Divisions Alyssa Davis JC-486191 4949 Broadway
Sacramento , CA 95820
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - A Statement of Qualifications (SOQ) is required and must be submitted along with your State application. The SOQ is a discussion of how an applicant's education and experience meets the evaluation criteria and qualifies them for the position. Please see Statement of Qualifications section below to complete the requirements. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Ability to establish and maintain cooperative working relationships with all levels of staff, management, and vendor partners; communicate effectively with executive leadership, peers, end users, technical staff and partners, oversight agencies and other stakeholders. Ability to adapt to changes in direction or organizational change. Ability to manage multiple high priority initiatives in a fast-paced achievement- oriented environment. Excellent communication and collaboration skills across technical and non-technical teams. Ability to communicate complex technical information in a manner easily understood by non-technical stakeholders. Ability to maintain confidentiality of sensitive tasks, assignments, and information. Ability to prepare and produce clear and concise documentation (e.g., processes, procedures, plans, etc.). Ability to work well under pressure, adapt to unexpected events, prioritize and multi-task in a deadline driven environment. Display a working knowledge of project management practices, the system development lifecycle, ITIL, ITSM, etc. Demonstrate a service oriented, customer relations-sensitive attitude. Strong knowledge and understanding of business needs with the ability to establish/maintain high level of customer trust and confidence.
Benefits
Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Human Resources Contact: Alyssa Davis (000) - Alyssa.Davis@doj.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Statement of Qualifications: The Statement of Qualifications is a narrative discussion of how your education, training, experience, and skills meet the minimum and desirable qualifications and qualify you for the position. This also serves as a documentation of your ability to present information clearly and concisely in writing, and should be typed and no more than two pages in length, single-spaced, 12 pt Arial font. Failure to follow instructions may result in disqualification.
1. Describe and provide examples of your leadership experience, including techniques or approach to developing and motivating teams; facilitating organizational change; guiding process and performance improvements; and establishing goals/objectives and managing progress through to completion.
2. Describe and provide an example of a technology solution you implemented to resolve a problem that was affecting the delivery of an IT service. Describe the problem, the steps you took to determine the best solution, and the implementation process. What challenges did you face and how did you overcome them? Include the following:
Your role, project scope, and timeline. How you identified user needs (e.g., research, data analysis, journey mapping) How you turned insights into specific changes The impact on users, service delivery, or outcomes
3. What are the three most important components of good customer service? Describe a time where you provided or received exemplary service. What made this example stand out to you?
Additional Information about Application Filing Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date.
Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.