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Tenova is recruiting for a Mission Support Specialist for our partner, Virtualitics. This role will be mostly onsite at the customer location at the Pentagon and Mark Center.
Virtualitics', the Mission AI Company, mission is to shape a better world by enabling smarter data-driven decisions through explainable AI. In this pursuit, we develop Data Visualization and AI-as-a-Service products. The Virtualitics Immersive Platform allows users to explore data with interactive 3D plots or in a shared VR environment. Virtualitics Fusion and Predict applications focus on data preprocessing, merging, diagnostics, and predictive modeling. We've been growing steadily since 2016. We strive for a high-level of team alignment while offering a high-level of autonomy. Virtualitics is committed to building a company where every individual can bring their full impact and reach their fullest potential. Our mission is to build a diverse and inclusive environment where talented people of all cultures, ages, perspectives, opinions, education, backgrounds, races, gender identity, religions, orientations, abilities, and beliefs can grow and thrive with Virtualitics.
The Role In this role, you'll help deliver the Virtualitics AI Platform, and join the team designing and crafting tools to help analysts, data scientists, knowledge workers, and DoD department-level Senior Leaders better understand their data and effectively communicate insights from their data.
Technical Coordinator: Serves as the go-to person for on-site coordination with the Virtualitics DS and AI teams (both on-site and remote) and inquiries related to AI platform data insight capabilities.
Customer Advocate: Represents the customer's needs and concerns within the company while ensuring a positive customer experience with the Virtualitics team and Virtualitics software. Escalates complex pain points, via data discovery, early and often through daily touch points with the Customer Success and Technical teams.
Training and Enablement: As the Subject Matter expert for the customer's mission integration, deliver key insights to the customer by working alongside the mission teams and delivering training in a variety of formats.
Virtualitics Brand Ambassador: Upholds the company's image and values through professional conduct and service delivery.
Information Gatherer: Collects feedback from customers while also observing and reporting customer feedback trends. This role is the most forward deployed representative of the Virtualitics capability and brand, and must collect, analyze, and report the ground truth as they see it.
Team Coordinator: Manage the team's physical presence, including office space allocation, equipment readiness, and day-to-day logistical needs. Beyond just the physical, they are also required for scheduling and resource allocation, coordinating developer availability for projects, meetings, training, and proactively mitigating risk to optimize the various teams' output and collaboration.
Responsibilities • Manage customer relationships by, but not limited to, organizing site visits, coordinating customer discovery sessions, conducting demonstrations, creating documentation and briefing materials, and answering in-depth questions about Virtualitics' software and Center of Excellence capabilities. • Drive adoption of Virtualitics' AI solutions through training and enablement. • Maintain regular and recurring onsite communication and coordination at a secure location in the National Capital Region. • Provide support to classified engagements with customers and potential customers on a case by case basis. • Provide subject matter expertise to the AI team for application development.
Required Qualifications • Bachelor's degree preferred; or comparable on the job experience • 8+ years of overall technical experience working in/with the DOD • Strong problem solving skills and a track record of working with high performing teams that deliver results against aggressive strategic objectives • Ability to establish clear value propositions via excellent communication skills in these forms: customer conversations, company and product presentations, written communications such as email and proposals • The ability to work independently and remotely in an environment that changes rapidly (we're a startup) Compensation
We offer: • Competitive base salary based on experience • Lucrative Commission Plan • 100% employer paid health benefit premiums (medical, dental, vision) • Unlimited Paid Time Off • Paid Time Off for National Holidays • Stock options at sign-on with vesting schedule • 401k plan • Company equipment (Mac/PC and iPhone
Virtualitics', the Mission AI Company, mission is to shape a better world by enabling smarter data-driven decisions through explainable AI. In this pursuit, we develop Data Visualization and AI-as-a-Service products. The Virtualitics Immersive Platform allows users to explore data with interactive 3D plots or in a shared VR environment. Virtualitics Fusion and Predict applications focus on data preprocessing, merging, diagnostics, and predictive modeling. We've been growing steadily since 2016. We strive for a high-level of team alignment while offering a high-level of autonomy. Virtualitics is committed to building a company where every individual can bring their full impact and reach their fullest potential. Our mission is to build a diverse and inclusive environment where talented people of all cultures, ages, perspectives, opinions, education, backgrounds, races, gender identity, religions, orientations, abilities, and beliefs can grow and thrive with Virtualitics.
The Role In this role, you'll help deliver the Virtualitics AI Platform, and join the team designing and crafting tools to help analysts, data scientists, knowledge workers, and DoD department-level Senior Leaders better understand their data and effectively communicate insights from their data.
Technical Coordinator: Serves as the go-to person for on-site coordination with the Virtualitics DS and AI teams (both on-site and remote) and inquiries related to AI platform data insight capabilities.
Customer Advocate: Represents the customer's needs and concerns within the company while ensuring a positive customer experience with the Virtualitics team and Virtualitics software. Escalates complex pain points, via data discovery, early and often through daily touch points with the Customer Success and Technical teams.
Training and Enablement: As the Subject Matter expert for the customer's mission integration, deliver key insights to the customer by working alongside the mission teams and delivering training in a variety of formats.
Virtualitics Brand Ambassador: Upholds the company's image and values through professional conduct and service delivery.
Information Gatherer: Collects feedback from customers while also observing and reporting customer feedback trends. This role is the most forward deployed representative of the Virtualitics capability and brand, and must collect, analyze, and report the ground truth as they see it.
Team Coordinator: Manage the team's physical presence, including office space allocation, equipment readiness, and day-to-day logistical needs. Beyond just the physical, they are also required for scheduling and resource allocation, coordinating developer availability for projects, meetings, training, and proactively mitigating risk to optimize the various teams' output and collaboration.
Responsibilities • Manage customer relationships by, but not limited to, organizing site visits, coordinating customer discovery sessions, conducting demonstrations, creating documentation and briefing materials, and answering in-depth questions about Virtualitics' software and Center of Excellence capabilities. • Drive adoption of Virtualitics' AI solutions through training and enablement. • Maintain regular and recurring onsite communication and coordination at a secure location in the National Capital Region. • Provide support to classified engagements with customers and potential customers on a case by case basis. • Provide subject matter expertise to the AI team for application development.
Required Qualifications • Bachelor's degree preferred; or comparable on the job experience • 8+ years of overall technical experience working in/with the DOD • Strong problem solving skills and a track record of working with high performing teams that deliver results against aggressive strategic objectives • Ability to establish clear value propositions via excellent communication skills in these forms: customer conversations, company and product presentations, written communications such as email and proposals • The ability to work independently and remotely in an environment that changes rapidly (we're a startup) Compensation
We offer: • Competitive base salary based on experience • Lucrative Commission Plan • 100% employer paid health benefit premiums (medical, dental, vision) • Unlimited Paid Time Off • Paid Time Off for National Holidays • Stock options at sign-on with vesting schedule • 401k plan • Company equipment (Mac/PC and iPhone