RIT Solutions, Inc.
RELEASE MANAGER
Location: Miramar, FL - Onsite 4x a week remote Fridays
Duration: 1 year
Job Description
The Release Manager will own the Release Management lifecycle in which includes scheduling, coordinating and the management of releases across the enterprise for multiple applications across various portfolios. Releases can be inclusive of application updates, operating system patches, security improvements, hardware upgrades, projects and programs. Where necessary the Release Manager will help product management and project teams manage and deploy releases into production via ServiceNow. The Release Manager will be responsible for implementing and managing release processes for code through development, test, and production environments. The Release Manager job function works collaboratively with all participants in software development projects and is supportive of developers and testers as they set up their build dev/test environments. This position will also work with IT management to improve the software engineering processes and practices associated with continuously building, deploying, and updating software and environments. Additional responsibilities include building and managing the IT Release Calendar, working closely with managers from different portfolios across IT and centralizing view of all releases. The Release Manager will assist in managing projects and interdependencies to ensure milestone adherence to ensure the integrity of the release can be measured.
Responsibilities: - Forward Plan the release windows and cycles across a portfolio - Manage risks and resolves issues that affect release scope, schedule and quality - Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations - Coordinate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates - Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes - Manage relationships and coordinate work between different teams at different locations - Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews - Produce Deployment, Run Books and Implementation Plans - Weekly Release Reporting - Communicate release details and schedules to the Business as required - Negotiate, plan and manage all release activities - Work with release engineers to understand impacts of branches and code merges - Maintains the release schedule for all core services and ensure alignment across key partners and vendors. - Continually work towards making improvements in the release process - Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists. - Develops scripts and automation tools used to build, integrate, and deploy software releases to various platforms - Participate in CAB meetings to discuss release scope and/or roadblocks - Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists - Researches new software development and configuration management methodologies and technologies and analyzes their application to current configuration management needs Required Skills - General PC knowledge including Microsoft Office and expert level knowledge of Excel - Proficiency in ServiceNow ITSM modules (Change Management, Incident Management, Problem Management, etc.). - Strong understanding of software development lifecycles and agile methodologies. - Excellent analytical and problem-solving skills, with the ability to think critically and make sound decisions under pressure. - Strong communication and interpersonal skills, with the ability to collaborate effectively across teams and communicate technical concepts to non-technical stakeholders - Detail-oriented mindset with the ability to manage multiple projects simultaneously - Formal training in project management practices preferred - Advanced knowledge of software development lifecycle - Advanced written and verbal communication skills are a must Required Education - Bachelor's degree in Computer Science, Information Technology, or related field. Required Years of Experience - Minimum 2 years of experience in ServiceNow administration and release management - Minimum 2 years' experience of previous release and/or project management experience, (Solid understanding of project management principles preferred) - Minimum 8 years' experience in information systems operations environment in systems analysis or development Additional Information - ITIL 4 Practitioner: Release Management certification and ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus.
Job Description
The Release Manager will own the Release Management lifecycle in which includes scheduling, coordinating and the management of releases across the enterprise for multiple applications across various portfolios. Releases can be inclusive of application updates, operating system patches, security improvements, hardware upgrades, projects and programs. Where necessary the Release Manager will help product management and project teams manage and deploy releases into production via ServiceNow. The Release Manager will be responsible for implementing and managing release processes for code through development, test, and production environments. The Release Manager job function works collaboratively with all participants in software development projects and is supportive of developers and testers as they set up their build dev/test environments. This position will also work with IT management to improve the software engineering processes and practices associated with continuously building, deploying, and updating software and environments. Additional responsibilities include building and managing the IT Release Calendar, working closely with managers from different portfolios across IT and centralizing view of all releases. The Release Manager will assist in managing projects and interdependencies to ensure milestone adherence to ensure the integrity of the release can be measured.
Responsibilities: - Forward Plan the release windows and cycles across a portfolio - Manage risks and resolves issues that affect release scope, schedule and quality - Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations - Coordinate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates - Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes - Manage relationships and coordinate work between different teams at different locations - Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews - Produce Deployment, Run Books and Implementation Plans - Weekly Release Reporting - Communicate release details and schedules to the Business as required - Negotiate, plan and manage all release activities - Work with release engineers to understand impacts of branches and code merges - Maintains the release schedule for all core services and ensure alignment across key partners and vendors. - Continually work towards making improvements in the release process - Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists. - Develops scripts and automation tools used to build, integrate, and deploy software releases to various platforms - Participate in CAB meetings to discuss release scope and/or roadblocks - Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists - Researches new software development and configuration management methodologies and technologies and analyzes their application to current configuration management needs Required Skills - General PC knowledge including Microsoft Office and expert level knowledge of Excel - Proficiency in ServiceNow ITSM modules (Change Management, Incident Management, Problem Management, etc.). - Strong understanding of software development lifecycles and agile methodologies. - Excellent analytical and problem-solving skills, with the ability to think critically and make sound decisions under pressure. - Strong communication and interpersonal skills, with the ability to collaborate effectively across teams and communicate technical concepts to non-technical stakeholders - Detail-oriented mindset with the ability to manage multiple projects simultaneously - Formal training in project management practices preferred - Advanced knowledge of software development lifecycle - Advanced written and verbal communication skills are a must Required Education - Bachelor's degree in Computer Science, Information Technology, or related field. Required Years of Experience - Minimum 2 years of experience in ServiceNow administration and release management - Minimum 2 years' experience of previous release and/or project management experience, (Solid understanding of project management principles preferred) - Minimum 8 years' experience in information systems operations environment in systems analysis or development Additional Information - ITIL 4 Practitioner: Release Management certification and ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus.