Proteam Solutions
Help Desk Support Technician (Onsite)
Location:
Columbus, OH (100% Onsite) Type:
3-Month Contract (Strong potential for extension) Start:
ASAP Work Authorization:
U.S. Citizens or Green Card Holders only #LI-JU1
Position Summary:
We are seeking a skilled and reliable
Help Desk Support Technician
to support end users and manage user accounts for a government agency based in downtown Columbus. This is a
100% onsite role , ideal for a candidate with a strong background in customer support, user account management, and, desktop support services.
You will be responsible for daily tasks such as password resets, access provisioning, endpoint deployments, and troubleshooting support issues. You'll also assist with hardware lifecycle activities including new equipment setup and e-recycling of retired devices.
This is a
3-month contract
with a strong possibility of extension based on performance and agency needs.
Responsibilities: Manage account provisioning: user creation, password resets, rights assignment (AD, email, databases, remote access) Support network services: folder permissions, printers, shared drives, cloud-based services Deactivate/disabling users, secondary accounts, and privileged access accounts Perform routine account cleanup and remediation of access issues Configure and deploy endpoint devices Assist in e-recycling preparation and device movement Deliver IT equipment and manage new procurements Provide friendly, solution-oriented help desk and desktop support Use ITSM platforms for ticketing and tracking Collaborate with internal partners via phone, chat, and in person • Qualifications:
2+ years of experience in a Help Desk, Service Desk, or Desktop Support role Working knowledge of Active Directory and Outlook Familiarity with ITSM/ticketing systems Basic knowledge of endpoint deployment and hardware setup Strong customer service and communication skills Ability to work onsite in downtown Columbus, OH Must be a
U.S. Citizen or Green Card Holder Must be available for
in-person interviews , which may include a hands-on technical assessment Professional references required
#LI-JU1
Location:
Columbus, OH (100% Onsite) Type:
3-Month Contract (Strong potential for extension) Start:
ASAP Work Authorization:
U.S. Citizens or Green Card Holders only #LI-JU1
Position Summary:
We are seeking a skilled and reliable
Help Desk Support Technician
to support end users and manage user accounts for a government agency based in downtown Columbus. This is a
100% onsite role , ideal for a candidate with a strong background in customer support, user account management, and, desktop support services.
You will be responsible for daily tasks such as password resets, access provisioning, endpoint deployments, and troubleshooting support issues. You'll also assist with hardware lifecycle activities including new equipment setup and e-recycling of retired devices.
This is a
3-month contract
with a strong possibility of extension based on performance and agency needs.
Responsibilities: Manage account provisioning: user creation, password resets, rights assignment (AD, email, databases, remote access) Support network services: folder permissions, printers, shared drives, cloud-based services Deactivate/disabling users, secondary accounts, and privileged access accounts Perform routine account cleanup and remediation of access issues Configure and deploy endpoint devices Assist in e-recycling preparation and device movement Deliver IT equipment and manage new procurements Provide friendly, solution-oriented help desk and desktop support Use ITSM platforms for ticketing and tracking Collaborate with internal partners via phone, chat, and in person • Qualifications:
2+ years of experience in a Help Desk, Service Desk, or Desktop Support role Working knowledge of Active Directory and Outlook Familiarity with ITSM/ticketing systems Basic knowledge of endpoint deployment and hardware setup Strong customer service and communication skills Ability to work onsite in downtown Columbus, OH Must be a
U.S. Citizen or Green Card Holder Must be available for
in-person interviews , which may include a hands-on technical assessment Professional references required
#LI-JU1