Hotel Indigo Dallas Downtown
We are looking to add an upbeat, enthusiastic Flexible (AM & PM Shift) Front Desk Agent to our team to provide great service and memorable experience to our guests.
Benefits for the Hotel Front Desk Agent:
Health, dental and vision insurance (full-time employees)
Paid Time Off (full-time and part-time employees)
401K plan with company match (full-time and part-time employees)
Hotel discounts (full-time and part-time employees)
Paid holidays (full-time employees)
Early access to earned wages
Responsibilities
The hotel front desk agent will handle guest check-ins and check-outs efficiently and in a friendly and professional manner
Provide information about our hotel, available rooms, rates, and amenities
Assist guests and resolve guest challenges to ensure 100% guest satisfaction
Accurately conduct all cash handling and credit card processing activities
Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, house charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures
Perform any other job related duties as assigned
Desirable Qualifications
Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
Experience with hotel reservations software, like OnQ or Opera
Customer service experience
Excellent communication and organizational skills
SMI Hotel Group recruits the best and brightest, in order to deliver the highest quality service to our guests. If you believe that you have what it takes to join our team as a hotel front desk agent, we want to hear from you.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Benefits for the Hotel Front Desk Agent:
Health, dental and vision insurance (full-time employees)
Paid Time Off (full-time and part-time employees)
401K plan with company match (full-time and part-time employees)
Hotel discounts (full-time and part-time employees)
Paid holidays (full-time employees)
Early access to earned wages
Responsibilities
The hotel front desk agent will handle guest check-ins and check-outs efficiently and in a friendly and professional manner
Provide information about our hotel, available rooms, rates, and amenities
Assist guests and resolve guest challenges to ensure 100% guest satisfaction
Accurately conduct all cash handling and credit card processing activities
Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, house charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures
Perform any other job related duties as assigned
Desirable Qualifications
Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
Experience with hotel reservations software, like OnQ or Opera
Customer service experience
Excellent communication and organizational skills
SMI Hotel Group recruits the best and brightest, in order to deliver the highest quality service to our guests. If you believe that you have what it takes to join our team as a hotel front desk agent, we want to hear from you.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.