Rose International
NEW JOB OPENING PATIENT ACCESS REPRESENTATIVE IN Hillsboro, OR, USA!
Rose International, Oregon City, Oregon, United States, 97045
Job Description
• Required Level of Education and Preferred Level of Education: High School
• One (1) year post high school education preferred
• One (1) year healthcare financial AND one (1) year office environment customer service OR two (2) years post high school related education OR combination of education and experience.
• How many years of related experience are you looking for in your ideal candidate?
• Two years' experience in hospital registration role, in an emergency room setting. • Patient Facing Customer Service
• Office Location (if remote, please provide the Client Site address): Westside Medical Center (6)
• Any Travel for this role: No
• Remote Options (Fully Remote, Partially Remote, Client Onsite): Client Onsite
o Parking Situation: Parking onsite
o Dress Code: Business Professional - Our Team wear Black Top and Bottoms for uniform - so if they could plan to be in black that would be great
• Is certified as a Certified Healthcare Access Associate by the National Association of Healthcare Access Management preferred. • American Heart Association BLS (CPR) • Basic Medical Terminology Certificate or course transcript
o Able to pass a pre-hire typing test 35 WPM
Specific Systems Knowledge Required:
• Epic is a must: ADT (Admit, Discharge, Transfer) • Microsoft suite (Word, Excel, Outlook, etc.) • POS System: Cash handling experience • Specific Systems Knowledge Preferred: Epic - ADT, Account Notes, Real Time Eligibility,
• Expected Shift: Shifts are Nights and Evening
• Top Three things Worker will be doing
This PAR 1 position must create a positive customer experience for all patients through personalized care with the:
1) Ability to ensure accurate demographics are added to the patient account at time of service verifying all required registration fields for Emergency, outpatient, and L&D patient, 2) Obtaining regulatory signatures for patient prior to service and as required through the patient stay. 3) Compliance with federal, state, and local regulations, while notifying Patient Financial Advisors of outside coverages to apply to the account for the stay. 4) Effective communication with patients regarding personal payment liabilities and collecting patient cost share when applicable.
• Top Three Skillsets needed:
• Customer Service • Efficiency while having attention to detail, accuracy in data entry. • Ability to sit, stand, walk, push for potentially long periods of time throughout the day
Human Relations Skill:
• Demonstrated ability to interact in a sensitive/empathetic manner with patients, their families, and staff, with communication techniques, • Demonstrate tactful approach with diverse groups of individuals, members, and public in an age-appropriate manner. • With the ability to listen actively, respond to fellow employees/customers in a timely, competent manner.
**Only those lawfully authorized to work in the designated country associated with the position will be considered.**
**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits: For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .
California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
• One (1) year post high school education preferred
• One (1) year healthcare financial AND one (1) year office environment customer service OR two (2) years post high school related education OR combination of education and experience.
• How many years of related experience are you looking for in your ideal candidate?
• Two years' experience in hospital registration role, in an emergency room setting. • Patient Facing Customer Service
• Office Location (if remote, please provide the Client Site address): Westside Medical Center (6)
• Any Travel for this role: No
• Remote Options (Fully Remote, Partially Remote, Client Onsite): Client Onsite
o Parking Situation: Parking onsite
o Dress Code: Business Professional - Our Team wear Black Top and Bottoms for uniform - so if they could plan to be in black that would be great
• Is certified as a Certified Healthcare Access Associate by the National Association of Healthcare Access Management preferred. • American Heart Association BLS (CPR) • Basic Medical Terminology Certificate or course transcript
o Able to pass a pre-hire typing test 35 WPM
Specific Systems Knowledge Required:
• Epic is a must: ADT (Admit, Discharge, Transfer) • Microsoft suite (Word, Excel, Outlook, etc.) • POS System: Cash handling experience • Specific Systems Knowledge Preferred: Epic - ADT, Account Notes, Real Time Eligibility,
• Expected Shift: Shifts are Nights and Evening
• Top Three things Worker will be doing
This PAR 1 position must create a positive customer experience for all patients through personalized care with the:
1) Ability to ensure accurate demographics are added to the patient account at time of service verifying all required registration fields for Emergency, outpatient, and L&D patient, 2) Obtaining regulatory signatures for patient prior to service and as required through the patient stay. 3) Compliance with federal, state, and local regulations, while notifying Patient Financial Advisors of outside coverages to apply to the account for the stay. 4) Effective communication with patients regarding personal payment liabilities and collecting patient cost share when applicable.
• Top Three Skillsets needed:
• Customer Service • Efficiency while having attention to detail, accuracy in data entry. • Ability to sit, stand, walk, push for potentially long periods of time throughout the day
Human Relations Skill:
• Demonstrated ability to interact in a sensitive/empathetic manner with patients, their families, and staff, with communication techniques, • Demonstrate tactful approach with diverse groups of individuals, members, and public in an age-appropriate manner. • With the ability to listen actively, respond to fellow employees/customers in a timely, competent manner.
**Only those lawfully authorized to work in the designated country associated with the position will be considered.**
**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits: For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .
California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).