Compunnel, Inc.
We are seeking an experienced Program Manager to lead and manage multiple ServiceNow platform implementations across enterprise-level environments.
The ideal candidate will have a proven track record of delivering complex ServiceNow projects (beyond ITSM), collaborating with cross-functional teams, and ensuring successful end-to-end delivery.
This role requires strong leadership, stakeholder management, and a deep understanding of ServiceNow modules and agile project delivery.
Key Responsibilities
Manage multiple ServiceNow projects from initiation to completion, ensuring delivery within scope, time, and budget.
Collaborate with onsite and offshore architects and delivery teams to oversee solution design and execution.
Define project scope, milestones, resource plans, and budgets; optimize cost and time utilization.
Identify and manage project risks, develop mitigation strategies, and implement contingency plans.
Maintain regular communication with stakeholders and ensure alignment with business goals.
Track and report project KPIs including schedule, cost, quality, and team productivity.
Implement governance models and ensure adherence to software delivery methodologies.
Drive scope management, requirements elicitation, and change control processes.
Conduct resource planning and estimation; manage project schedules and dependencies.
Lead stakeholder engagement, define communication plans, and ensure transparency.
Support system integration testing, defect triage, and root cause analysis.
Guide teams on software development tools, techniques, and best practices.
Ensure compliance with quality standards and tailor organizational processes to project needs.
Contribute to account management, solution structuring, and innovation initiatives.
Mentor and develop team members, fostering a culture of continuous improvement.
Required Qualifications
Proven experience managing multiple ServiceNow implementations from scratch to deployment. Strong understanding of ServiceNow modules beyond ITSM (e.g., HRSD, CSM, ITOM, SecOps). Experience working with enterprise-level clients (e.g., Fortune 5000). Proficiency in structured project management methodologies (e.g., Agile, Scrum). Strong skills in stakeholder management, risk management, and project governance. Ability to manage cross-functional teams across onsite and offshore locations. Excellent communication, leadership, and organizational skills. Preferred Qualifications
Experience with ServiceNow integrations and custom module development. Familiarity with software engineering best practices and DevOps principles. Exposure to account management processes and solution consulting.
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Proven experience managing multiple ServiceNow implementations from scratch to deployment. Strong understanding of ServiceNow modules beyond ITSM (e.g., HRSD, CSM, ITOM, SecOps). Experience working with enterprise-level clients (e.g., Fortune 5000). Proficiency in structured project management methodologies (e.g., Agile, Scrum). Strong skills in stakeholder management, risk management, and project governance. Ability to manage cross-functional teams across onsite and offshore locations. Excellent communication, leadership, and organizational skills. Preferred Qualifications
Experience with ServiceNow integrations and custom module development. Familiarity with software engineering best practices and DevOps principles. Exposure to account management processes and solution consulting.
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