Standard Solar
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Operations Coordinator
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Standard Solar . Description Job Summary The Operations Coordinator plays a key role in the Operations & Maintenance (O&M) team, serving as the primary point of contact between Standard Solar and its external contractors and field technicians. This role ensures timely dispatch, service tracking, vendor accountability, and ticket updates for system issues across the solar portfolio. The ideal candidate is highly organized, proactive, and excels in cross-functional communication. Essential Duties And Responsibilities Ticket Management & Vendor Dispatch Coordination Review and manage assigned service tickets in CRM, focusing on High and Medium priority tickets. Ensure all high tickets have clear root cause, expected due dates, and updated service status notes. Monitor and escalate unresolved service tickets according to the escalation path. Create and assign Preventative Maintenance (PM) tickets with dispatches and follow-up requirements. Contractor Oversight & Communication Serve as the main liaison for contractors during service dispatch and resolution. Schedule and coordinate site dispatches based on ticket priority and region. Follow a Call First, Email Second communication model to improve turnaround. Track contractor progress, PO submissions, and service report quality. Prioritization & Accountability Prioritize high-impact tickets. Participate in weekly meetings to review active tickets and forecast upcoming dispatches. Ensure downtime end dates and transitions between ticket statuses are accurately recorded. Create additional tickets when necessary. Workflow Standardization & Team Collaboration Work closely with Standard Solar teams to ensure seamless handoffs and data consistency. Contribute to process improvements once core responsibilities and expectations are met. Support ticket system cleanliness and regular audits for accuracy. Support regional KPI goals. Knowledge, Skills And Abilities 2+ years of experience in electrical or construction project coordination, vendor management, or operations. Experience in renewable energy, solar O&M, or related industry preferred. Familiarity with CRM systems (Salesforce experience highly preferred). Project management and follow-up skills. Seniority level
Entry level Employment type
Full-time Job function
Management and Manufacturing Industries
Solar Electric Power Generation
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Operations Coordinator
role at
Standard Solar . Description Job Summary The Operations Coordinator plays a key role in the Operations & Maintenance (O&M) team, serving as the primary point of contact between Standard Solar and its external contractors and field technicians. This role ensures timely dispatch, service tracking, vendor accountability, and ticket updates for system issues across the solar portfolio. The ideal candidate is highly organized, proactive, and excels in cross-functional communication. Essential Duties And Responsibilities Ticket Management & Vendor Dispatch Coordination Review and manage assigned service tickets in CRM, focusing on High and Medium priority tickets. Ensure all high tickets have clear root cause, expected due dates, and updated service status notes. Monitor and escalate unresolved service tickets according to the escalation path. Create and assign Preventative Maintenance (PM) tickets with dispatches and follow-up requirements. Contractor Oversight & Communication Serve as the main liaison for contractors during service dispatch and resolution. Schedule and coordinate site dispatches based on ticket priority and region. Follow a Call First, Email Second communication model to improve turnaround. Track contractor progress, PO submissions, and service report quality. Prioritization & Accountability Prioritize high-impact tickets. Participate in weekly meetings to review active tickets and forecast upcoming dispatches. Ensure downtime end dates and transitions between ticket statuses are accurately recorded. Create additional tickets when necessary. Workflow Standardization & Team Collaboration Work closely with Standard Solar teams to ensure seamless handoffs and data consistency. Contribute to process improvements once core responsibilities and expectations are met. Support ticket system cleanliness and regular audits for accuracy. Support regional KPI goals. Knowledge, Skills And Abilities 2+ years of experience in electrical or construction project coordination, vendor management, or operations. Experience in renewable energy, solar O&M, or related industry preferred. Familiarity with CRM systems (Salesforce experience highly preferred). Project management and follow-up skills. Seniority level
Entry level Employment type
Full-time Job function
Management and Manufacturing Industries
Solar Electric Power Generation
#J-18808-Ljbffr