Planet Fitness
Benefits:
Dental insurance Employee discounts Flexible schedule Health insurance Opportunity for advancement Vision insurance Bonus based on performance Training & development Job Title:
Club Manager
Reports to:
District Manager
Status:
Full Time/Supervisor/Exempt/Non-Exempt
Job Summary
Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.
Essential Duties and Responsibilities
·
Recruit, hire, train, schedule and supervise team members.
·
Member service oversight making sure all team members are providing a great customer service experience at all times.
·
High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
·
Provide support for team members and club members.
·
Create and maintain a positive image for the club.
·
Coaching and counseling performance to help achieve company standards.
·
Ensure prompt opening/closing of gym.
·
Ensure staff are aware and trained on all current marketing promotions.
·
Finish manager portion of onboarding, in Paycom, for all new hires.
·
Ensure the club is open and staffed during all hours of business.
·
Ensuring self and team members are implementing and adhering to all company policies and procedures.
·
Responsible for ordering supplies and tracking inventory.
Essential Behavior Requirements
·
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
·
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
·
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
·
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
·
Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.
Minimum Qualifications
·
Honesty and good work ethic
·
At least 1 year of equivalent managerial experience
·
Strong customer service skills
·
Strong communication, organizational and leadership skills
·
Basic computer proficiency
Physical Demands
·
Standing and walking at least 75% of the shift
·
Talking in person or on the phone at least 75% of the shift
·
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
·
Dollars for Scholars Program
·
Employee Appreciation Program
·
Free Membership for self and one family member or friend
·
Team Member Support Team
·
Health, Dental and Vision Insurance
·
Critical Illness Insurance
·
Short Term Disability Insurance
·
Accident Insurance
·
Voluntary Life Insurance
·
Pet Insurance
·
HSA
·
Advancement Opportunities
Check us out on LinkedIn at:
Planet Fitness - PF Baseline Fitness #J-18808-Ljbffr
Dental insurance Employee discounts Flexible schedule Health insurance Opportunity for advancement Vision insurance Bonus based on performance Training & development Job Title:
Club Manager
Reports to:
District Manager
Status:
Full Time/Supervisor/Exempt/Non-Exempt
Job Summary
Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.
Essential Duties and Responsibilities
·
Recruit, hire, train, schedule and supervise team members.
·
Member service oversight making sure all team members are providing a great customer service experience at all times.
·
High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
·
Provide support for team members and club members.
·
Create and maintain a positive image for the club.
·
Coaching and counseling performance to help achieve company standards.
·
Ensure prompt opening/closing of gym.
·
Ensure staff are aware and trained on all current marketing promotions.
·
Finish manager portion of onboarding, in Paycom, for all new hires.
·
Ensure the club is open and staffed during all hours of business.
·
Ensuring self and team members are implementing and adhering to all company policies and procedures.
·
Responsible for ordering supplies and tracking inventory.
Essential Behavior Requirements
·
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
·
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
·
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
·
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
·
Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.
Minimum Qualifications
·
Honesty and good work ethic
·
At least 1 year of equivalent managerial experience
·
Strong customer service skills
·
Strong communication, organizational and leadership skills
·
Basic computer proficiency
Physical Demands
·
Standing and walking at least 75% of the shift
·
Talking in person or on the phone at least 75% of the shift
·
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
·
Dollars for Scholars Program
·
Employee Appreciation Program
·
Free Membership for self and one family member or friend
·
Team Member Support Team
·
Health, Dental and Vision Insurance
·
Critical Illness Insurance
·
Short Term Disability Insurance
·
Accident Insurance
·
Voluntary Life Insurance
·
Pet Insurance
·
HSA
·
Advancement Opportunities
Check us out on LinkedIn at:
Planet Fitness - PF Baseline Fitness #J-18808-Ljbffr