ClearanceJobs
Cloud Support Engineer
Zachary Piper Solutions is seeking Cloud Support Engineers - Digital Escorts to support a critical intelligence cloud security program in Reston, VA and Redmond, WA. The team is seeking IT support specialists who are experienced with Microsoft cloud environments to support an on-going classified program. Clearance: TS/SCI Full Scope Polygraph Location: Reston, VA, Redmond, WA Schedule: Shift work - 24x7 operational environment (swings, overnight) This job opens for applications 7/23/2025. Applications for this job will be accepted for at least 30 days from the posting date. Responsibilities of the Cloud Support Engineer:
Complete incoming tickets through Remedy, ServiceNow or other ticketing system Troubleshoot and resolve system issues utilizing customer tools Document all findings from tickets and incidents Automate and troubleshoot tasks using various scripting languages and services Provide end-user support to customers at the Tier I-III level in cloud based environments Qualifications of the Cloud Support Engineer:
Must hold an active TS/SCI Full Scope Polygraph required Must be willing to work one shift, no dual employment Willingness to shift work, as 24/7 support is essential Excellent customer service skills and focus. Education: Bachelor's Degree and 1+ years of related professional experience Experience with MS technologies and ticketing systems; Active Directory, JIRA, ServiceNow, Netmom, Windbg Basic scripting using Java, Python, Linux, Powershell, JavaScript in cloud based environments (preferably Azure) Compensation of the Cloud Support Engineer:
Compensation: $70,000 - $135,000+ based on years of experience Full Benefits; Cigna Medical, Dental, Vision, 401k, PTO/Holiday, Sick leave as required by state law Opportunity to get your foot in the door with cloud Long-term stable program
Zachary Piper Solutions is seeking Cloud Support Engineers - Digital Escorts to support a critical intelligence cloud security program in Reston, VA and Redmond, WA. The team is seeking IT support specialists who are experienced with Microsoft cloud environments to support an on-going classified program. Clearance: TS/SCI Full Scope Polygraph Location: Reston, VA, Redmond, WA Schedule: Shift work - 24x7 operational environment (swings, overnight) This job opens for applications 7/23/2025. Applications for this job will be accepted for at least 30 days from the posting date. Responsibilities of the Cloud Support Engineer:
Complete incoming tickets through Remedy, ServiceNow or other ticketing system Troubleshoot and resolve system issues utilizing customer tools Document all findings from tickets and incidents Automate and troubleshoot tasks using various scripting languages and services Provide end-user support to customers at the Tier I-III level in cloud based environments Qualifications of the Cloud Support Engineer:
Must hold an active TS/SCI Full Scope Polygraph required Must be willing to work one shift, no dual employment Willingness to shift work, as 24/7 support is essential Excellent customer service skills and focus. Education: Bachelor's Degree and 1+ years of related professional experience Experience with MS technologies and ticketing systems; Active Directory, JIRA, ServiceNow, Netmom, Windbg Basic scripting using Java, Python, Linux, Powershell, JavaScript in cloud based environments (preferably Azure) Compensation of the Cloud Support Engineer:
Compensation: $70,000 - $135,000+ based on years of experience Full Benefits; Cigna Medical, Dental, Vision, 401k, PTO/Holiday, Sick leave as required by state law Opportunity to get your foot in the door with cloud Long-term stable program