IT Technical Assistant- Limited Term (Part-Time)

Salary: $19.00 - $21.00 HourlyLocation : Carlsbad, CAJob Type: Part-Time HourlyJob Number: 7282025Department: Information TechnologyOpening Date: 07/29/2025Closing Date: 8/17/2025 11:59 PM Pacific The PositionThe CityCarlsbad is conveniently located between L.A. and San Diego and features nearly seven miles of coastline, three lagoons, world-class resorts, well-planned neighborhoods and a diverse business community. Covering nearly 40 square miles, the City of Carlsbad is currently home to about 115,000 residents. Thanks to an award-winning growth management plan, the city's infrastructure and services keep pace with development and promote an excellent quality of life. A full-service city, Carlsbad has its own police and fire services, a water district, parks and recreation, and library and cultural arts departments, in addition to standard administrative and public works functions.The DepartmentThe IT Department keeps Carlsbad connected by delivering innovative technology solutions to both internal and external customers. We are seeking a forward-thinking Technical Assistant who brings strong customer service skills and technical expertise to the team. This role will be responsible for troubleshooting and resolving complex issues, as well as overseeing incidents and requests to ensure efficient and timely resolutions.You Belong in CarlsbadThe City of Carlsbad embraces and recognizes the vital relationship of an inclusive, engaged work environment and innovative excellence. An equitable and inclusive work climate comprises personal experiences, values, and views shaped from differences of culture and circumstance. Our organization appreciates belonging, creativity, recognition and retention of its employees and is committed to hiring and developing motivated, productive and talented employees who provide services and enhance our quality of life. We work to embrace open and equitable access to opportunities for learning and development as our responsibility and goal.The PositionProvide direct support for client systems and resolve technical problems in the installation and maintenance of personal computers, printers, peripheral devices, and mobile devices. Many of the duties in this job series are centered on providing direct support for client systems. The IT Technical Assistant works independently with occasional instruction or assistance as new or unusual problems arise. The IT Technical Assistant is expected to be fully aware of standard operating procedures to resolve end-user problems. **Budget for this position has been approved through fiscal year 2025-2026**Part-time employee cannot exceed 980 total hours worked within one fiscal year.Key ResponsibilitiesIncumbents may perform some but not all of the listed duties and may be required to perform additional duties from those listed below to meet the City's business needs and changing operating practices. Other duties may be required and assigned. Provides support to end users to resolve problems and maintain proper utility for personal computer, laptop, and mobile device operationsProvides proper working operations and quality support for peripheral devices including local network printers, plotters, faxes, scanners, all in ones, etcEnsures client software operate effectivelyInstalls and tests personal computers, printers, and other peripheral devicesProvides user training on new products, applications, and devicesSets up mobile devices for customer use and provides technical support for related issuesPerforms password resets; may use tools to assign passwords, create user accounts, and assign access rightsSupports policies for laptops and peripheral device utilization and enforces desktop standardsUtilizes imaging tools to deploy client devicesManages projectors and other multi-media devices located in staff meeting roomsPerforms station network cablingEnsure adherence to standards for software and hardware; use of specialty software; changes to desktop support procedures; planning the deployment of new personal computer assets.Purchases client devices as directedAssumes responsibility for vendor communications when a vendor is unable to resolve problemsAssists with asset lifecycle management - acquisition - deployment - obsolete processingDocuments and tracks support activity and records of equipment and software as necessary Qualifications Knowledge of Microsoft Windows Operating SystemsKnowledge of PC hardwareInstallation and maintenance of personal computer hardwareBasic Information Technology terminology such as IP addressesKnowledge of network connectivity and VPN support are preferredKnowledge of technology life cyclesKnowledge of computer network operations of limited to moderate scopeAbility to provide customer service in person, via remote control technologies, and over the telephoneAbility to troubleshoot personal computer hardware and software and provide repairAbility to troubleshoot local/network printersAbility to work independently with occasional supervision Experience & Education Special Requirements/License or Certificate:Possession of a valid Class C California Driver's License by first day of employmentPreferred: Bachelors of Science or Arts degree from an accredited college in a related discipline1 year of experience troubleshooting end user problems in a help desk environmentExperience with Service Now service desk ticketing systems (IT Service Management) APPLE Savings Plan Employee Assistance Program: 40 hours of sick leave per fiscal year (July 1- June 30) Eligible to use after the first 90 days of work Part time positions do not have benefits, and cannot exceed 980 hours in a fiscal year (July 1- June 30).01 Please enter your initials below acknowledging that "see resume" or "see application" are not valid responses to the following questions. 02 Please indicate your highest level of education: High School / GED Some College Associates Bachelors or Higher 03 If you indicated a Bachelors Degree or higher, please list your field(s) of study below. If not, enter N/A 04 Do you currently hold any certifications related to Information Technology? Yes No 05 If yes to the previous question, please list your certificate(s) below. If none, type "N/A" in the space below. 06 Do you have experience with Service Now service desk ticketing systems (IT Service Management)? Yes No 07 How many years of experience do you have providing desktop and troubleshooting support? None Less than 1 year 1 year but less than 2 2 years or more 08 Do you have experience providing support in a mobile wireless environment? Yes No 09 If you answered yes, please explain. If you answered no, please type N/A in the space below. Required Question