Planet Pharma
Customer & Technical Support Specialist
Planet Pharma, California, Missouri, United States, 65018
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Customer & Technical Support Specialist
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Planet Pharma 6 days ago Be among the first 25 applicants Join to apply for the
Customer & Technical Support Specialist
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Planet Pharma Get AI-powered advice on this job and more exclusive features. Summary
Job Description
Act as Client Service Coordinator for daily business activities and coordination of efforts between all departments and assigned customer accounts to ensure timely, accurate and comprehensive responses to client requests. May work with Quality, Recruitment, Scientific Operations, Business Development and Business Finance teams, as required, to ensure that high-quality customer service is provided. Adheres to Client Services processes, policies and procedures.
Essential Responsibilities
Prepares and manages customer quotes as requested by Business Development Executives. Creates and submits orders through SAP (ERP) & internal MBS ordering system. Coordinate the entire sales process leveraging Sales Force Service Cloud. Coordinate with Operations teams to ensure the product is available to complete order. Follows up on orders and serves as a liaison between the Sales and Operations teams. Participate in and contribute actively to Client Services team call and cross functional meetings as needed. Manage master data tickets, order acknowledgements, and purchase orders for assigned accounts. Track and follow up with customers on purchase orders with open balances. Triage customer & US distributor calls and create a Service Cloud case to assign to the appropriate person for quickest response. Triage and handle customer requests or issues for an assigned region. Assist colleagues in other regions as needed. Run donor and inventory reports to help identify products or donors for a specific customer request. Demonstrate excellent communication relationship-building skills by making good opening statements, connecting with the customer, asking open and high gain questions to determine needs, and provide solutions for customer concerns/questions. Make outbound communications to customer organizations at all levels and functional areas where purchasing decisions are made as needed for sales support activities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily using the skills and abilities outlined in this job description. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Discretion in handling confidential and sensitive matters
Education, Experience, and Licensure
High school diploma or comparable education, required Bachelor’s degree in Biological Sciences preferred Minimum 2 years’ experience supporting Sales team activities Experience utilizing Salesforce or other CRM products
Technical Skills
Excellent communication skills. Thrive in a fast-paced environment with strong organizational and time management skills to prioritize and manage multiple tasks while meeting deadlines. Proficient use of Microsoft Office products including Word, Excel, Outlook, and PowerPoint. Ability to quickly learn new software programs as needed
Pay Rate Range: $20-27/hr depending on experience The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Other Industries Staffing and Recruiting Referrals increase your chances of interviewing at Planet Pharma by 2x Sign in to set job alerts for “Customer Specialist” roles.
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Customer & Technical Support Specialist
role at
Planet Pharma 6 days ago Be among the first 25 applicants Join to apply for the
Customer & Technical Support Specialist
role at
Planet Pharma Get AI-powered advice on this job and more exclusive features. Summary
Job Description
Act as Client Service Coordinator for daily business activities and coordination of efforts between all departments and assigned customer accounts to ensure timely, accurate and comprehensive responses to client requests. May work with Quality, Recruitment, Scientific Operations, Business Development and Business Finance teams, as required, to ensure that high-quality customer service is provided. Adheres to Client Services processes, policies and procedures.
Essential Responsibilities
Prepares and manages customer quotes as requested by Business Development Executives. Creates and submits orders through SAP (ERP) & internal MBS ordering system. Coordinate the entire sales process leveraging Sales Force Service Cloud. Coordinate with Operations teams to ensure the product is available to complete order. Follows up on orders and serves as a liaison between the Sales and Operations teams. Participate in and contribute actively to Client Services team call and cross functional meetings as needed. Manage master data tickets, order acknowledgements, and purchase orders for assigned accounts. Track and follow up with customers on purchase orders with open balances. Triage customer & US distributor calls and create a Service Cloud case to assign to the appropriate person for quickest response. Triage and handle customer requests or issues for an assigned region. Assist colleagues in other regions as needed. Run donor and inventory reports to help identify products or donors for a specific customer request. Demonstrate excellent communication relationship-building skills by making good opening statements, connecting with the customer, asking open and high gain questions to determine needs, and provide solutions for customer concerns/questions. Make outbound communications to customer organizations at all levels and functional areas where purchasing decisions are made as needed for sales support activities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily using the skills and abilities outlined in this job description. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Discretion in handling confidential and sensitive matters
Education, Experience, and Licensure
High school diploma or comparable education, required Bachelor’s degree in Biological Sciences preferred Minimum 2 years’ experience supporting Sales team activities Experience utilizing Salesforce or other CRM products
Technical Skills
Excellent communication skills. Thrive in a fast-paced environment with strong organizational and time management skills to prioritize and manage multiple tasks while meeting deadlines. Proficient use of Microsoft Office products including Word, Excel, Outlook, and PowerPoint. Ability to quickly learn new software programs as needed
Pay Rate Range: $20-27/hr depending on experience The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Other Industries Staffing and Recruiting Referrals increase your chances of interviewing at Planet Pharma by 2x Sign in to set job alerts for “Customer Specialist” roles.
Associate Customer Success Manager (HVLT)
San Francisco, CA $79,200.00-$110,000.00 2 weeks ago Customer Service Representative - State Farm Agent Team Member
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Customer Service Representative - State Farm Agent Team Member
Santa Monica, CA $52,400.00-$112,000.00 1 week ago Customer Service Representative II (M-F, 7am-3:30pm)
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Walnut Creek, CA $55,000.00-$75,000.00 2 years ago San Francisco, CA $100,000.00-$130,000.00 1 day ago Los Angeles Metropolitan Area 2 weeks ago Customer Service Representative - State Farm Agent Team Member
San Francisco, CA $65,000.00-$80,000.00 2 weeks ago Customer Service Representative II (M-F, 6:30am-3pm)
San Francisco, CA $60,000.00-$90,000.00 6 days ago Santa Monica, CA $72,000.00-$154,000.00 1 week ago Otter - Customer Success Manager - Los Angeles
Customer Relations Representative - State Farm Agent Team Member
San Francisco, CA $20.00-$22.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr