DME Operations Coordinator (Cantonese, Mandarin, or Spanish Speaking)

DME Operations Coordinator (Cantonese, Mandarin, or Spanish Speaking)Department: Ops - DMEEmployment Type: Full TimeLocation: 568 W. Garvey Ave, Monterey Park, CA 91754Reporting To: Peter WongCompensation: $20.00 - $24.00 / hourDescriptionJob Title: DME Operations Coordinator *Chinese (Cantonese, Mandarin) or Spanish Speaking* Department: Operations - DME About the Role: We are currently seeking a highly motivated DME Operations Coordinator. This role will report to the Director DME Operations and will follow established procedures to assist customers in an empathetic and caring manner to process DME supplies orders. The DME Operations Coordinator will work closely with the DME Team to support the Department with incoming telephone calls, contacting members, processing orders, maintaining compliance, servicing in person appointments, inventory management, and filing documents. Other duties will also be assigned to balance Workload between the team. What You'll DoConfirm orders via telephone (Set in person appointments or collect necessary information for shipping orders) Learn DME software operations and process drop ship orders Assemble medium or larger DME supplies, restock and transport DME supplies to different locations, which will require lifting of up to 50 lbs Learn and perform Orthosis fittings Learn and perform diabetic shoes & inserts fittings Scan & upload delivery tickets to patient records Scan various Durable Medical Equipment (DME) documents to file in DME database Able to operate telephone, desktop computer, office printer & scanner, and handling of Durable Medical Equipment (DME) supplies Complete compliance surveys for dispensed supplies Keep a clean and organized work station QualificationsHigh School Diploma or higher Minimum of 1 year experience in operations Proven PC skills - Excel, Word, Access, Outlook Ability to type a minimum of 60 wpm Highly motivated and able to work with multiple tasks simultaneously May be required to work overtime to meet tight deadlines Fluent in Cantonese, Mandarin, or Spanish You're great for this role if: Have DME experience Knowledge of Incontinence, Wound Care, Ostomy, and Urology supplies Knowledge of Brightree SoftwareDetail oriented and possess strong organizational skills in a fast-pace environment Good oral and writing skills characterized by the ability to communicate effectively with varying audiences Understanding of Health Plan compliance and Federal regulations and standards Environmental Job Requirements and Working ConditionsThis position is in office. The office is located at 568 Garvey Ave., Monterey Park, CA 91754. The total compensation target pay range for this role is: $20.00 - $24.00/hr. The salary range represents our national target range for this role.