Montana Staffing
Job Support Specialist
Provides support via phone, email, and chat for various PC hardware and software applications. Essential duties include: Providing support for corporate clients Assisting users in troubleshooting Outlook Providing support for Microsoft Operating Systems (Windows 7, Windows 10) Providing support for Microsoft Office Products (Word, Excel, PowerPoint, Office365) Providing support for mobile devices including configuration and email sync Handling 50-60 issues per day efficiently and appropriately Utilizing Active Directory database to reset network passwords Assisting users in adding and changing network printers Providing technical support for VPN connectivity issues Controlling user's computers utilizing remote access tools Troubleshooting remote access connectivity problems Demonstrating and actively promoting an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values Maintaining a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical, and professional behaviors Supporting and conducting self in a manner consistent with client service expectations This job has no supervisory responsibilities. Qualifications: Trade School Certificate or Associate Degree in related field 1 year experience in call center or service desk environment Knowledge of various PC hardware and software applications including: Operating Systems: Windows 7, Windows 10 Office 365 Support User creations/terminations (tasks/requests) End-user self-service tools Cloud support - multiple device data syncing ServiceNow or other ticketing systems Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc. Internet Service Provider (ISP), Cable Modem, and Internet Support Effective troubleshooting and documentation skills Experience navigating a knowledgebase Proficient use of Microsoft Office applications Other skills and abilities: Strong technical and client interaction skills Self-starter with excellent organizational, administrative, and interpersonal skills Ability to follow through with tasks, projects, and troubleshooting with minimal supervision Excellent oral, written, technical, and business communication skills Ability to multi-task and work in a fast-paced environment Hardware & Software Requirements: To perform the duties of this role you are required to have a personal smart phone with 2-factor authentication capabilities that can willfully be used for work-related tasks. Physical Demands: The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion.
Provides support via phone, email, and chat for various PC hardware and software applications. Essential duties include: Providing support for corporate clients Assisting users in troubleshooting Outlook Providing support for Microsoft Operating Systems (Windows 7, Windows 10) Providing support for Microsoft Office Products (Word, Excel, PowerPoint, Office365) Providing support for mobile devices including configuration and email sync Handling 50-60 issues per day efficiently and appropriately Utilizing Active Directory database to reset network passwords Assisting users in adding and changing network printers Providing technical support for VPN connectivity issues Controlling user's computers utilizing remote access tools Troubleshooting remote access connectivity problems Demonstrating and actively promoting an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values Maintaining a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical, and professional behaviors Supporting and conducting self in a manner consistent with client service expectations This job has no supervisory responsibilities. Qualifications: Trade School Certificate or Associate Degree in related field 1 year experience in call center or service desk environment Knowledge of various PC hardware and software applications including: Operating Systems: Windows 7, Windows 10 Office 365 Support User creations/terminations (tasks/requests) End-user self-service tools Cloud support - multiple device data syncing ServiceNow or other ticketing systems Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc. Internet Service Provider (ISP), Cable Modem, and Internet Support Effective troubleshooting and documentation skills Experience navigating a knowledgebase Proficient use of Microsoft Office applications Other skills and abilities: Strong technical and client interaction skills Self-starter with excellent organizational, administrative, and interpersonal skills Ability to follow through with tasks, projects, and troubleshooting with minimal supervision Excellent oral, written, technical, and business communication skills Ability to multi-task and work in a fast-paced environment Hardware & Software Requirements: To perform the duties of this role you are required to have a personal smart phone with 2-factor authentication capabilities that can willfully be used for work-related tasks. Physical Demands: The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion.