Abacus
Technology Systems Analyst and Incident Manager
Abacus, Evansville, Indiana, United States, 47725
Type of Service Contingent Workforce - Technology
Job Title - Technology Systems Analyst and Incident Manager
Job Description OneMain Financial is the country's largest lending-exclusive financial company. With nearly 1,600 branches across 44 states, we proudly offer safe, affordable and transparent installment loans to millions of people. We are building on our foundation by investing in our digital capabilities and innovative, personalized ways to engage with our customers. Our customers turn to us to meet important financial needs, including debt consolidation, medical expenses, household bills, home improvements and auto purchases.
ADDITIONAL INFORMATION
The initial working hours for training will be 8-5 CST, post-training hours will be 10-7 CST. Position is Hybrid - 3 days per week in office. Candidates must live within 50 miles of a OneMain corporate office in Evansville IN, Baltimore MD, Wilmington DE, Charlotte, NC, or Irving TX. Potential contract extension, with possibility for conversion to FTE.
Skill/Experience/Education Mandatory Skills • Minimum experience of 3 years working in a financial technology organization, with experience in applications in-scope for the L2 Application Support team • Bachelor's degree or equivalent experience • Strong communication skills with the ability to capture and articulate technical and non-technical details. • Strong problem solver with an analytical mindset and ability to grasp complex topics • Ability to multi-task with multiple priorities • Proven ability to establish and maintain positive customer and team member relationships • Ability to understand system logs, application performance dashboards & monitors.
Desired Skills • ServiceNow reporting experience • ITIL training certification or extensive experience with Incident Management Skill Matrix
Search Skill Name Level (1-5, 5 being the highest) 1 2 3 4 5 Years Mandatory(Yes/No) Technical Incident Management row toggle 4-5 Years Yes Additional Requirements No records found
Shift - First Shift
Job Title - Technology Systems Analyst and Incident Manager
Job Description OneMain Financial is the country's largest lending-exclusive financial company. With nearly 1,600 branches across 44 states, we proudly offer safe, affordable and transparent installment loans to millions of people. We are building on our foundation by investing in our digital capabilities and innovative, personalized ways to engage with our customers. Our customers turn to us to meet important financial needs, including debt consolidation, medical expenses, household bills, home improvements and auto purchases.
ADDITIONAL INFORMATION
The initial working hours for training will be 8-5 CST, post-training hours will be 10-7 CST. Position is Hybrid - 3 days per week in office. Candidates must live within 50 miles of a OneMain corporate office in Evansville IN, Baltimore MD, Wilmington DE, Charlotte, NC, or Irving TX. Potential contract extension, with possibility for conversion to FTE.
Skill/Experience/Education Mandatory Skills • Minimum experience of 3 years working in a financial technology organization, with experience in applications in-scope for the L2 Application Support team • Bachelor's degree or equivalent experience • Strong communication skills with the ability to capture and articulate technical and non-technical details. • Strong problem solver with an analytical mindset and ability to grasp complex topics • Ability to multi-task with multiple priorities • Proven ability to establish and maintain positive customer and team member relationships • Ability to understand system logs, application performance dashboards & monitors.
Desired Skills • ServiceNow reporting experience • ITIL training certification or extensive experience with Incident Management Skill Matrix
Search Skill Name Level (1-5, 5 being the highest) 1 2 3 4 5 Years Mandatory(Yes/No) Technical Incident Management row toggle 4-5 Years Yes Additional Requirements No records found
Shift - First Shift