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Sr UX Content Strategist
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ByEmployers.com 10 months ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Description Location: This position is located at our Dublin, OH campus with hybrid flexibility. About Us Founded in 1999 and headquartered in Central Ohio, we are a privately-owned, independent healthcare navigation organization. We believe that no one should navigate the cost and complexity of healthcare alone, and we are on a mission to make healthcare simpler and more effective for our millions of members. Our dedicated, tech-savvy team ensures our members get the care they need, when they need it, at the most affordable cost. Thats why we call ourselves Healthcare Warriors. We are committed to building diverse and inclusive teams, with more than 2,000 of us and counting. If youre excited about this position, we encourage you to apply even if your experience doesnt match every requirement. About The Role The UX Content Strategist will plan the content strategy for our solutions, including delivery methods, content usefulness, and usability, ultimately driving the desired experience, behaviors, and business goals. The strategist will work closely with product design and delivery teams to realize the vision of our solutions. Responsibilities Collaborate with UX Design, Content Writing, Experience, Product Management, and Marketing teams to achieve organizational goals. Audit and assess current content and ecosystems, identifying strengths, weaknesses, gaps, and opportunities. Influence information architecture, site navigation, and user experience for new applications, owning content-driven narratives and experiences. Develop flexible content structures and experiences, including keyword-based content mapping. Use data to implement strategies that achieve business goals. Work with Marketing and UX teams to create best practices, templates, and training manuals. Create and maintain taxonomies, metadata frameworks, content types, and migration plans; manage editorial calendars. Design and implement content creation and governance workflows. Perform other duties as assigned. Qualifications 5+ years of experience leading content strategy in a professional services environment. Exceptional organizational skills and structured thinking. Knowledge of content creation, best practices, and trends. Understanding of content and design principles applicable to service industries. Ability to manage multiple projects and prioritize. Experience with interaction design, UX principles, information architecture, and digital content ecosystems. Experience with user journeys, personas, and research. Passion for storytelling and systems thinking. Experience in omni-channel strategy and healthcare industry preferred. Strong technical skills, proficiency in Microsoft Office, Teams, Zoom. Trustworthy with confidential information. Benefits Competitive salary and incentives. Comprehensive health, vision, dental, life insurance, and additional benefits. 401(k) with up to 4% match. PTO, holidays, parental leave, volunteer days, sabbaticals. Tuition reimbursement, certifications, training, leadership development. Recognition, diverse culture, modern workplace amenities. Additional Information Internal applicants can apply via Jobvite. Application process includes phone screen, assessments, interviews, background check. Quantum Health values diversity and is an equal opportunity employer. We maintain a tobacco-free environment. Sponsorship is not provided; candidates must be authorized to work in the US. By submitting your application, you agree to receive text notifications. Message & data rates may apply. See privacy policy for details. #J-18808-Ljbffr
Sr UX Content Strategist
role at
ByEmployers.com 10 months ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Description Location: This position is located at our Dublin, OH campus with hybrid flexibility. About Us Founded in 1999 and headquartered in Central Ohio, we are a privately-owned, independent healthcare navigation organization. We believe that no one should navigate the cost and complexity of healthcare alone, and we are on a mission to make healthcare simpler and more effective for our millions of members. Our dedicated, tech-savvy team ensures our members get the care they need, when they need it, at the most affordable cost. Thats why we call ourselves Healthcare Warriors. We are committed to building diverse and inclusive teams, with more than 2,000 of us and counting. If youre excited about this position, we encourage you to apply even if your experience doesnt match every requirement. About The Role The UX Content Strategist will plan the content strategy for our solutions, including delivery methods, content usefulness, and usability, ultimately driving the desired experience, behaviors, and business goals. The strategist will work closely with product design and delivery teams to realize the vision of our solutions. Responsibilities Collaborate with UX Design, Content Writing, Experience, Product Management, and Marketing teams to achieve organizational goals. Audit and assess current content and ecosystems, identifying strengths, weaknesses, gaps, and opportunities. Influence information architecture, site navigation, and user experience for new applications, owning content-driven narratives and experiences. Develop flexible content structures and experiences, including keyword-based content mapping. Use data to implement strategies that achieve business goals. Work with Marketing and UX teams to create best practices, templates, and training manuals. Create and maintain taxonomies, metadata frameworks, content types, and migration plans; manage editorial calendars. Design and implement content creation and governance workflows. Perform other duties as assigned. Qualifications 5+ years of experience leading content strategy in a professional services environment. Exceptional organizational skills and structured thinking. Knowledge of content creation, best practices, and trends. Understanding of content and design principles applicable to service industries. Ability to manage multiple projects and prioritize. Experience with interaction design, UX principles, information architecture, and digital content ecosystems. Experience with user journeys, personas, and research. Passion for storytelling and systems thinking. Experience in omni-channel strategy and healthcare industry preferred. Strong technical skills, proficiency in Microsoft Office, Teams, Zoom. Trustworthy with confidential information. Benefits Competitive salary and incentives. Comprehensive health, vision, dental, life insurance, and additional benefits. 401(k) with up to 4% match. PTO, holidays, parental leave, volunteer days, sabbaticals. Tuition reimbursement, certifications, training, leadership development. Recognition, diverse culture, modern workplace amenities. Additional Information Internal applicants can apply via Jobvite. Application process includes phone screen, assessments, interviews, background check. Quantum Health values diversity and is an equal opportunity employer. We maintain a tobacco-free environment. Sponsorship is not provided; candidates must be authorized to work in the US. By submitting your application, you agree to receive text notifications. Message & data rates may apply. See privacy policy for details. #J-18808-Ljbffr