ASM Company
Senior Total Product Support Engineer- ALD
ASM Company, Phoenix, Arizona, United States, 85003
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we're more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
We are seeking a Senior Total Product Support (TPS) Engineer to join our ALD (Atomic Layer Deposition) team in Phoenix, AZ. This role is ideal for a hands-on, system-level expert with deep experience in ALD equipment who thrives in a fast-paced, collaborative environment focused on new product development and customer success. ALD equipment experience is
required.
Responsibilities: Serve as the system-level expert for new ALD products under development Collaborate cross-functionally with Hardware, Electrical, Controls, Process, and Software Engineering teams to ensure robust product design and support readiness Provide critical input during the design phase to ensure alignment with customer requirements, including design for serviceability and manufacturability, and preventive maintenance tasks Lead the first build and test of new products in the development lab, offering real-time feedback and driving resolution of issues Develop service procedures and document best known methods for maintenance and troubleshooting Own and manage First-in-Fab (Alpha/Beta) customer shipments, including fab readiness, installation, startup, and production qualification Report and analyze field issues for new products, ensuring timely resolution and continuous improvement Act as the primary technical liaison for customer issues during Alpha and Beta phases Define and manage critical spare parts lists and ensure stocking readiness for product launch Requirements:
Bachelor's or Master's degree in Mechanical, Chemical, or Electrical Engineering 12+ years (BS), 8+ years (MS), or 4+ years (PhD) of relevant experience with ALD equipment Strong hands-on experience with hardware and system-level troubleshooting Demonstrated ability to work independently and cross-functionally in a global environment High motivation, curiosity, and a passion for learning and innovation Experience or interest in Arduino or similar prototyping platforms is a plus Ability to travel domestically and internationally between 25-75%
Apply today to be part of what's next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what's possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.
For over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we're more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
We are seeking a Senior Total Product Support (TPS) Engineer to join our ALD (Atomic Layer Deposition) team in Phoenix, AZ. This role is ideal for a hands-on, system-level expert with deep experience in ALD equipment who thrives in a fast-paced, collaborative environment focused on new product development and customer success. ALD equipment experience is
required.
Responsibilities: Serve as the system-level expert for new ALD products under development Collaborate cross-functionally with Hardware, Electrical, Controls, Process, and Software Engineering teams to ensure robust product design and support readiness Provide critical input during the design phase to ensure alignment with customer requirements, including design for serviceability and manufacturability, and preventive maintenance tasks Lead the first build and test of new products in the development lab, offering real-time feedback and driving resolution of issues Develop service procedures and document best known methods for maintenance and troubleshooting Own and manage First-in-Fab (Alpha/Beta) customer shipments, including fab readiness, installation, startup, and production qualification Report and analyze field issues for new products, ensuring timely resolution and continuous improvement Act as the primary technical liaison for customer issues during Alpha and Beta phases Define and manage critical spare parts lists and ensure stocking readiness for product launch Requirements:
Bachelor's or Master's degree in Mechanical, Chemical, or Electrical Engineering 12+ years (BS), 8+ years (MS), or 4+ years (PhD) of relevant experience with ALD equipment Strong hands-on experience with hardware and system-level troubleshooting Demonstrated ability to work independently and cross-functionally in a global environment High motivation, curiosity, and a passion for learning and innovation Experience or interest in Arduino or similar prototyping platforms is a plus Ability to travel domestically and internationally between 25-75%
Apply today to be part of what's next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what's possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.