Bexar County, TX
Salary:
$5,985.00 Monthly Location :
BCIT - 126 East Nueva San Antonio, TX Job Type:
Full-time Regular Job Number:
2025-02067 Department:
Information Technology Opening Date:
06/27/2025 Closing Date:
Continuous
Summary Under general supervision, is responsible for supporting Bexar County Information Technology team; will support the mission of the County, ensuring successful delivery of IT services as defined in the duties and responsibilities. This position will represent the County in a professional and effective manner and establish and maintain effective working relationships with co-workers, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public. Flexibility to achieve performance excellence in a telework arrangement.
Duties and Responsibilities
Acts as a liaison between various Offices and Departments to elicit, analyze, communicate, and validate business requirements for changes to business processes, policies, business systems, and to support Enterprise Business Systems and Enterprise Architecture in the Demand assessment and screening process Interacts directly with customers to create visualizations for Business Use Cases, Business Processes and Workflows using Visio, SmartDraw or similar diagraming tool supporting Service Line solution architects. These visualizations specify, the system, the actors (those who interact with the system), the use cases (what the actors can do). They identify internal and external factors and the primary purpose of the use cases Acts as a liaison between Offices and Departments and application vendors to coordinate support and upgrade readiness Provides technical support for the configuration and implementation of COTS (Commercial off the Shelf) software applications related to Enterprise Business Systems Assists with maintaining and updating the technology portfolio for Enterprise Business Systems Ensures software operation by providing support and assisting with the training of Enterprise Business Systems team and client personnel as it relates to Enterprise Business Systems solutions Prepares accurate and detailed configuration and functional specification documents as well as standards and operating procedures. Creates training using computer-based training authoring tools such as Camtasia Supports the Enterprise Business Systems service line in delivering robust solutions to the enterprise Interacts with software, hardware, and/or professional services vendors Responsible for effective communication through progress reports, user documentation, and formal presentations to teams and management Participates in efforts to evaluate, select, and implement third party software, vendors and/or service providers Performs other related technology duties and projects as assigned Minimum Qualifications
Graduation from an accredited college or university with a relevant degree, 1-3 years of experience, or an equivalent combination of education and experience Knowledge of software configuration; knowledge of Enterprise Business Systems Highly skilled in analytical and problem solving; skill with Windows server and desktop operating systems; skilled in implementing and administering Enterprise Business Systems solutions; skill with business systems, software testing, report writing, project management, and/or business analyst Ability and willingness to learn new systems and technologies quickly; ability to effectively communicate, both verbally and in writing; ability to establish and maintain effective working relationships with coworkers, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public Demonstrates technological intuitiveness Must secure and maintain a favorable background investigation and clearance Must clear a pre-employment physical and a pre-employment drug screen test Required to be on call 24 hours May be required to work more than 40 hours during the workweek May be required to work weekends This position may need to satisfy the requirement of completing and passing an assessment during the employment process Preferred Qualifications:
Microsoft 365 experience and or certification Strong oral and written communication skills Strong customer service Self-motivated and able to work independently Experience with Visio or other diagramming software (samples may be provided with application) Experience with enterprise application support Experience with Adobe Sign and workflow Working Environment and Physical Demands:
Constantly working in indoor / telework conditions Frequently moves items weighing up to 10-15 pounds Occasionally moves objects weighing up to 50 pounds Occasionally move about the office / telework office Frequently communicates with others using approved technological resources; must be able to exchange accurate information through designated systems within a timely manner Constantly operates a computer and other office productivity machinery Positions self to perform essential functions of the job in an office / telework environment Must be able to remain in a stationary position Flexibility to achieve performance excellence in a telework arrangement Maintains County-issued equipment, software, data and supplies
Supplemental Information Workstations with internet access are available, if needed, to view job postings and apply online at 211 S Flores, San Antonio, TX 78204, 8am - 5pm, Monday through Friday. Phone: 210-335-2545.
EQUAL OPPORTUNITY EMPLOYER Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity. We are committed to providing equal opportunity for protected veterans and individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For more detailed information, please click on the following link to view Benefits offered by Bexar County: NOTE : Part-Time and Temporary positions are not eligible for Bexar County Benefits. 01
Which best describes your highest level of education completed?
High School Diploma or G.E.D Associates Degree Bachelor's Degree Master's Degree None
02
Which best describes the area of concentration of your highest level of education completed?
Computer Science Information Technology Other None
03
Do you have 1-3 years of experience in Information Technology?
Yes No
04
Are you able to demonstrate technological intuitiveness?
Yes No
05
Are you able to secure and maintain a favorable background investigation and clearance?
Yes No
06
Are you able to clear a pre-employment physical and a pre-employment drug screen test?
Yes No
07
Are you able to be on call 24 hours a day?
Yes No
08
Are you able to work more than 40 hours during the work week?
Yes No
09
Are you able to work weekends?
Yes No
10
Do you acknowledge that this position may need to satisfy the requirement of completing and passing an assessment during the employment process?
Yes No
11
Do you have Microsoft 365 experience and or certification?
Yes No
12
Do you have strong oral and written communication skills?
Yes No
13
Do you have strong customer service skills?
Yes No
14
Are you self-motivated and able to work independently?
Yes No
15
Do you have experience with Visio or other diagramming software (samples may be provided with application)?
Yes No
16
Do you have experience with enterprise application support?
Yes No
17
Do you have experience with Adobe Sign and workflow?
Yes No
Required Question
$5,985.00 Monthly Location :
BCIT - 126 East Nueva San Antonio, TX Job Type:
Full-time Regular Job Number:
2025-02067 Department:
Information Technology Opening Date:
06/27/2025 Closing Date:
Continuous
Summary Under general supervision, is responsible for supporting Bexar County Information Technology team; will support the mission of the County, ensuring successful delivery of IT services as defined in the duties and responsibilities. This position will represent the County in a professional and effective manner and establish and maintain effective working relationships with co-workers, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public. Flexibility to achieve performance excellence in a telework arrangement.
Duties and Responsibilities
Acts as a liaison between various Offices and Departments to elicit, analyze, communicate, and validate business requirements for changes to business processes, policies, business systems, and to support Enterprise Business Systems and Enterprise Architecture in the Demand assessment and screening process Interacts directly with customers to create visualizations for Business Use Cases, Business Processes and Workflows using Visio, SmartDraw or similar diagraming tool supporting Service Line solution architects. These visualizations specify, the system, the actors (those who interact with the system), the use cases (what the actors can do). They identify internal and external factors and the primary purpose of the use cases Acts as a liaison between Offices and Departments and application vendors to coordinate support and upgrade readiness Provides technical support for the configuration and implementation of COTS (Commercial off the Shelf) software applications related to Enterprise Business Systems Assists with maintaining and updating the technology portfolio for Enterprise Business Systems Ensures software operation by providing support and assisting with the training of Enterprise Business Systems team and client personnel as it relates to Enterprise Business Systems solutions Prepares accurate and detailed configuration and functional specification documents as well as standards and operating procedures. Creates training using computer-based training authoring tools such as Camtasia Supports the Enterprise Business Systems service line in delivering robust solutions to the enterprise Interacts with software, hardware, and/or professional services vendors Responsible for effective communication through progress reports, user documentation, and formal presentations to teams and management Participates in efforts to evaluate, select, and implement third party software, vendors and/or service providers Performs other related technology duties and projects as assigned Minimum Qualifications
Graduation from an accredited college or university with a relevant degree, 1-3 years of experience, or an equivalent combination of education and experience Knowledge of software configuration; knowledge of Enterprise Business Systems Highly skilled in analytical and problem solving; skill with Windows server and desktop operating systems; skilled in implementing and administering Enterprise Business Systems solutions; skill with business systems, software testing, report writing, project management, and/or business analyst Ability and willingness to learn new systems and technologies quickly; ability to effectively communicate, both verbally and in writing; ability to establish and maintain effective working relationships with coworkers, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public Demonstrates technological intuitiveness Must secure and maintain a favorable background investigation and clearance Must clear a pre-employment physical and a pre-employment drug screen test Required to be on call 24 hours May be required to work more than 40 hours during the workweek May be required to work weekends This position may need to satisfy the requirement of completing and passing an assessment during the employment process Preferred Qualifications:
Microsoft 365 experience and or certification Strong oral and written communication skills Strong customer service Self-motivated and able to work independently Experience with Visio or other diagramming software (samples may be provided with application) Experience with enterprise application support Experience with Adobe Sign and workflow Working Environment and Physical Demands:
Constantly working in indoor / telework conditions Frequently moves items weighing up to 10-15 pounds Occasionally moves objects weighing up to 50 pounds Occasionally move about the office / telework office Frequently communicates with others using approved technological resources; must be able to exchange accurate information through designated systems within a timely manner Constantly operates a computer and other office productivity machinery Positions self to perform essential functions of the job in an office / telework environment Must be able to remain in a stationary position Flexibility to achieve performance excellence in a telework arrangement Maintains County-issued equipment, software, data and supplies
Supplemental Information Workstations with internet access are available, if needed, to view job postings and apply online at 211 S Flores, San Antonio, TX 78204, 8am - 5pm, Monday through Friday. Phone: 210-335-2545.
EQUAL OPPORTUNITY EMPLOYER Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity. We are committed to providing equal opportunity for protected veterans and individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For more detailed information, please click on the following link to view Benefits offered by Bexar County: NOTE : Part-Time and Temporary positions are not eligible for Bexar County Benefits. 01
Which best describes your highest level of education completed?
High School Diploma or G.E.D Associates Degree Bachelor's Degree Master's Degree None
02
Which best describes the area of concentration of your highest level of education completed?
Computer Science Information Technology Other None
03
Do you have 1-3 years of experience in Information Technology?
Yes No
04
Are you able to demonstrate technological intuitiveness?
Yes No
05
Are you able to secure and maintain a favorable background investigation and clearance?
Yes No
06
Are you able to clear a pre-employment physical and a pre-employment drug screen test?
Yes No
07
Are you able to be on call 24 hours a day?
Yes No
08
Are you able to work more than 40 hours during the work week?
Yes No
09
Are you able to work weekends?
Yes No
10
Do you acknowledge that this position may need to satisfy the requirement of completing and passing an assessment during the employment process?
Yes No
11
Do you have Microsoft 365 experience and or certification?
Yes No
12
Do you have strong oral and written communication skills?
Yes No
13
Do you have strong customer service skills?
Yes No
14
Are you self-motivated and able to work independently?
Yes No
15
Do you have experience with Visio or other diagramming software (samples may be provided with application)?
Yes No
16
Do you have experience with enterprise application support?
Yes No
17
Do you have experience with Adobe Sign and workflow?
Yes No
Required Question