ON-SITE IN CHATTANOOGA, TNPURPOSEThe Corporate Process Analyst will lead and support cross-functional initiatives that enhance operational efficiency, service delivery, and organizational performance across our operations. This role plays a critical part in identifying inefficiencies, developing actionable solutions, and driving sustainable improvements across departments, including electric & fiber operations, distribution, customer service, engineering, procurement, and administration.DUTIES & REPONSIBILITIESCollaborate with business units to identify high-impact opportunities for process optimization, automation, and standardizationOffer expertise to assist leadership in prioritizing projects according to Lean Six Sigma methodologyLead and manage continuous improvement processes across the organization focused on efficiency, cost reduction, safety, and customer satisfactionEnable creation of baseline metrics for setting and tracking process improvement goalsFacilitate process mapping sessions, root cause analyses, and workshops with internal stakeholders to assess current state operations and define future state improvements. LSS tools include VoC, SIPOC, Fishbone, 5 Whys, and othersDevelop and maintain a centralized documentation method of process improvement initiatives, tracking progress, value delivered, and alignment with strategic goals. This includes tracking the performance of improved processes using KPIs and other metricsSupport ongoing project success by offering a method for continuous monitoring and alerting when performance exceeds set controlsPromote a culture of continuous improvement by coaching teams, delivering training, and embedding best practices into day-to-day operationsCoordinate with IT and data teams to support digital transformation initiatives related to data analytics, system integration, and automationPerform benchmarking studies and stay up to date on industry's best practices and regulatory changes that impact operationsCreate and maintain documentation for improved processes, workflows, and standard operating proceduresUtilize process analysis and project management toolsFacilitate training and change management, such as training teams on new processes and assisting in managing resistanceEDUCATION & EXPERIENCEBachelor's degree in: Business Administration, Operations Management or related fields (Master's degree preferred)3-5 years' experience in process improvement, operations, or business analysis (leadership experience preferred)Familiarity with enterprise software systems such as Oracle, GIS, SCADA, Salesforce, etc. is a plusProficient in continuous improvement tools and methodologies (Lean Six Sigma, Value Stream Mapping, Customer Journey Mapping) preferredCERTIFICATIONS & OTHER REQUIREMENTSExcellent communication, facilitation, and interpersonal skillsStrong analytical skills with the ability to interpret data and trends to drive business decisionsLean Six Sigma Black Belt certification from an accredited provider, such as GoLeanSixSigma.com, is preferred, or the ability to obtain within 12-18 months
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