Zelis
Join to apply for the
Operations Excellence, VP
role at
Zelis 1 day ago Be among the first 25 applicants Join to apply for the
Operations Excellence, VP
role at
Zelis At Zelis, we Get Stuff Done. So, let’s get to it!
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
A Little About Us
Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
The Vice President of Operational Excellence within the Payments Business Unit at Zelis Healthcare is a strategic leadership role responsible for driving continuous improvement across the Payments' processes, systems, and culture to achieve optimal performance, efficiency, and value. This role will lead a diverse team encompassing critical incident management, business process engineering, automation/AI, learning & development, and quality improvement. The VP of Operational Excellence will ensure that all initiatives align with the company's strategic goals and deliver measurable improvements in operational performance.
Key Responsibilities
Leadership and Strategy: Develop and execute a comprehensive operational excellence strategy for the Payments Business Unit. Lead and mentor a high-performing team, fostering a culture of continuous improvement and innovation. Collaborate with senior leadership to align operational excellence initiatives with business objectives and strategic goals. Drive the adoption of best practices and industry standards across the Payments Business Unit. Continuously validate and monitor key performance indicators (KPIs) to track the team’s progress and success, providing regular reports and cross functional insights to leadership Critical Incident Management: Oversee the critical incident team and process, ensuring effective issue triage, trending, root cause analysis, and remediation. Implement robust incident management protocols to minimize operational disruptions and enhance service reliability. Monitor and report on incident trends, identifying opportunities for proactive improvements. Serve as a point of escalation for critical issues, providing strategic solutions and ensuring swift resolution for service delivery Business Process Engineering: Lead the Business Process Engineering team in utilizing Lean Six Sigma tools and methodologies to drive process improvements. Identify and prioritize process improvement opportunities, ensuring alignment with business goals and customer needs. Develop and implement process improvement initiatives that enhance efficiency, reduce costs, and improve quality. Automation/AI: Serve as the Automation/AI Business Lead, responsible for the development and execution of the Automation/AI roadmap. Oversee the governance and execution of automation and AI initiatives, ensuring they deliver measurable value. Collaborate with cross-functional teams to identify automation opportunities and implement AI-driven solutions. Learning & Development: Lead the Learning & Development team, including content design, facilitation, and knowledge management. Develop and implement training programs that enhance employee skills, knowledge, and performance. Foster a culture of continuous learning and development, ensuring employees have the tools and resources needed to succeed. Quality Improvement: Drive a culture of quality and excellence, promoting continuous improvement and customer satisfaction.
Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
Location and Workplace Flexibility
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.
Disclaimer
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.Seniority level
Seniority levelNot Applicable Employment type
Employment typeFull-time Job function
Job functionManagement and Manufacturing IndustriesProfessional Services Referrals increase your chances of interviewing at Zelis by 2x Get notified about new Vice President Operations jobs in
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Operations Excellence, VP
role at
Zelis 1 day ago Be among the first 25 applicants Join to apply for the
Operations Excellence, VP
role at
Zelis At Zelis, we Get Stuff Done. So, let’s get to it!
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
A Little About Us
Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
The Vice President of Operational Excellence within the Payments Business Unit at Zelis Healthcare is a strategic leadership role responsible for driving continuous improvement across the Payments' processes, systems, and culture to achieve optimal performance, efficiency, and value. This role will lead a diverse team encompassing critical incident management, business process engineering, automation/AI, learning & development, and quality improvement. The VP of Operational Excellence will ensure that all initiatives align with the company's strategic goals and deliver measurable improvements in operational performance.
Key Responsibilities
Leadership and Strategy: Develop and execute a comprehensive operational excellence strategy for the Payments Business Unit. Lead and mentor a high-performing team, fostering a culture of continuous improvement and innovation. Collaborate with senior leadership to align operational excellence initiatives with business objectives and strategic goals. Drive the adoption of best practices and industry standards across the Payments Business Unit. Continuously validate and monitor key performance indicators (KPIs) to track the team’s progress and success, providing regular reports and cross functional insights to leadership Critical Incident Management: Oversee the critical incident team and process, ensuring effective issue triage, trending, root cause analysis, and remediation. Implement robust incident management protocols to minimize operational disruptions and enhance service reliability. Monitor and report on incident trends, identifying opportunities for proactive improvements. Serve as a point of escalation for critical issues, providing strategic solutions and ensuring swift resolution for service delivery Business Process Engineering: Lead the Business Process Engineering team in utilizing Lean Six Sigma tools and methodologies to drive process improvements. Identify and prioritize process improvement opportunities, ensuring alignment with business goals and customer needs. Develop and implement process improvement initiatives that enhance efficiency, reduce costs, and improve quality. Automation/AI: Serve as the Automation/AI Business Lead, responsible for the development and execution of the Automation/AI roadmap. Oversee the governance and execution of automation and AI initiatives, ensuring they deliver measurable value. Collaborate with cross-functional teams to identify automation opportunities and implement AI-driven solutions. Learning & Development: Lead the Learning & Development team, including content design, facilitation, and knowledge management. Develop and implement training programs that enhance employee skills, knowledge, and performance. Foster a culture of continuous learning and development, ensuring employees have the tools and resources needed to succeed. Quality Improvement: Drive a culture of quality and excellence, promoting continuous improvement and customer satisfaction.
Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
Location and Workplace Flexibility
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.
Disclaimer
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.Seniority level
Seniority levelNot Applicable Employment type
Employment typeFull-time Job function
Job functionManagement and Manufacturing IndustriesProfessional Services Referrals increase your chances of interviewing at Zelis by 2x Get notified about new Vice President Operations jobs in
New Jersey, United States . Cranford, NJ $190,000.00-$250,000.00 5 days ago Vice President, Manufacturing Operations (Cluster Head US)Vice President, Manufacturing Operations (Cluster Head US)Vice President, Technology & Operations M&A Enablement Newark, NJ $213,000.00-$288,200.00 1 week ago Deptford, NJ $80,000.00-$90,000.00 1 week ago Princeton, NJ $154,400.00-$280,000.00 4 days ago General Manager- Envue Marriott Autograph / Residence Inn, Weehawken, NJClient Acquisition & Expansion Vice PresidentVice President of Business Development, Medical Practice Joint Venture Management West Orange, NJ $225,000.00-$300,000.00 1 week ago General Manager-Envue Hotel & Residence Inn, Weehawken, NJGeneral Manager-Envue Hotel & Residence Inn, Weehawken, NJCompliance Monitoring & Testing - FCC Testing Vice President Jersey City, NJ $144,000.00-$180,000.00 1 week ago VP Underwriting, Expansion and Business Development Trenton, NJ $150,000.00-$290,000.00 20 hours ago Senior Vice President, Head of Brokerage Tax Operations, Service and Strategy Jersey City, NJ $103,000.00-$174,000.00 6 days ago Senior Counsel / Assistant Vice President, Legal Affairs, Managed Care Contracting West Orange, NJ $175,000.00-$295,000.00 1 week ago Senior Counsel, Assistant Vice President of Legal Affairs, Employee Benefits and ERISA Compliance West Orange, NJ $175,000.00-$295,000.00 1 week ago New York City Metropolitan Area 1 week ago Vice President, Manufacturing OperationsVice President of Operations – Consumer Products Fort Lee, NJ $150,000.00-$200,000.00 1 day ago Rockleigh, NJ $200,000.00-$260,000.00 2 weeks ago Regional Vice President of Operations - New York RegionVP, National Lab Ops & Enterprise Automation Secaucus, NJ $310,000.00-$360,000.00 1 week ago Assistant Vice President, Hospital Operations - Robert Wood Johnson University Hospital New Brunswick, NJ $175,000.00-$295,000.00 1 week ago Vice President, Laboratory Operations - East Region Clifton, NJ $300,000.00-$350,000.00 5 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr