Support.com
Senior Product Manager - National and Specialty Lending
Support.com, Frisco, Texas, United States, 75034
Product Manager IV - Commercial Lending
All potential applicants are encouraged to scroll through and read the complete job description before applying. Responsible for ensuring that assigned product(s) are relevant, properly sold, and managed to provide a positive customer experience, focusing on sound infrastructure and integrity levels. This role includes managing product lifecycle aspects such as market research, financial analysis, product planning, development, implementation, and coordination of sales and marketing strategies. Key components include product profitability, risk mitigation, performance evaluation, and results measurement. The product manager serves as a subject matter expert for the suite of products. Position Responsibilities:Roadmap Management
Serve as a market expert for assigned product(s) through research, discovery, validation, customer interactions, presentations, white papers, etc. Define market problems by analyzing market data, customers, non-customers, competitors, and conducting SWOT and technology assessments. Develop solutions via strategic planning, including product roadmap and business plan development; assess profitability, pricing, and positioning; understand customer buying processes, personas, and use scenarios; develop solution requirements; represent the voice of the customer throughout the development process; ensure solutions address market problems and align with development goals. Manage product lifecycle, monitor performance, and recommend pricing and marketing strategies to enhance profitability and customer retention. Define, measure, and manage product risks. Measure success of assigned products and communicate results. Product Promotion/Advocacy
Create and own the market messaging for assigned products; participate in marketing and advertising program development. Develop training materials and conduct training sessions as needed. Conduct interviews with customers, non-customers, and prospects. Monitor trends and assess customer acceptance of products. Portfolio and Revenue Management
Evaluate current economic conditions and advise management on potential impacts. Ensure profitability and competitive positioning, integrating products into sales planning and profit plans. Develop and recommend pricing strategies to meet product objectives. Product Initiatives
Research and define market problems; investigate opportunities and the effects of existing products; evaluate ideas for new products and make recommendations. Perform discovery and validation of market problems through customer interactions. Recommend testing criteria for new and existing products; develop and review implementation workflows; partner with operations. Ensure product stability and efficient handling of operational issues and outages. Continuously improve operational processes. Review customer complaints, concerns, and suggestions related to products.
#J-18808-Ljbffr
All potential applicants are encouraged to scroll through and read the complete job description before applying. Responsible for ensuring that assigned product(s) are relevant, properly sold, and managed to provide a positive customer experience, focusing on sound infrastructure and integrity levels. This role includes managing product lifecycle aspects such as market research, financial analysis, product planning, development, implementation, and coordination of sales and marketing strategies. Key components include product profitability, risk mitigation, performance evaluation, and results measurement. The product manager serves as a subject matter expert for the suite of products. Position Responsibilities:Roadmap Management
Serve as a market expert for assigned product(s) through research, discovery, validation, customer interactions, presentations, white papers, etc. Define market problems by analyzing market data, customers, non-customers, competitors, and conducting SWOT and technology assessments. Develop solutions via strategic planning, including product roadmap and business plan development; assess profitability, pricing, and positioning; understand customer buying processes, personas, and use scenarios; develop solution requirements; represent the voice of the customer throughout the development process; ensure solutions address market problems and align with development goals. Manage product lifecycle, monitor performance, and recommend pricing and marketing strategies to enhance profitability and customer retention. Define, measure, and manage product risks. Measure success of assigned products and communicate results. Product Promotion/Advocacy
Create and own the market messaging for assigned products; participate in marketing and advertising program development. Develop training materials and conduct training sessions as needed. Conduct interviews with customers, non-customers, and prospects. Monitor trends and assess customer acceptance of products. Portfolio and Revenue Management
Evaluate current economic conditions and advise management on potential impacts. Ensure profitability and competitive positioning, integrating products into sales planning and profit plans. Develop and recommend pricing strategies to meet product objectives. Product Initiatives
Research and define market problems; investigate opportunities and the effects of existing products; evaluate ideas for new products and make recommendations. Perform discovery and validation of market problems through customer interactions. Recommend testing criteria for new and existing products; develop and review implementation workflows; partner with operations. Ensure product stability and efficient handling of operational issues and outages. Continuously improve operational processes. Review customer complaints, concerns, and suggestions related to products.
#J-18808-Ljbffr