NetApp
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Senior Support Product Manager
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NetApp Join to apply for the
Senior Support Product Manager
role at
NetApp Get AI-powered advice on this job and more exclusive features. Job Summary
Ensure you read the information regarding this opportunity thoroughly before making an application.
The Senior Support Product Manager is responsible for overseeing the support services for NetApp product lines. This role requires a creative and innovative mindset with hands-on experience in pricing support offers, understanding the XaaS business, and building offers that are sold on marketplaces. Hands-on experience where you are able to demonstrate incubation to launch capabilities in bringing new support offers to market. You will work closely with product management and engineering teams to ensure that our support services meet the needs of our customers and align with our company's strategic goals. Job Summary
The Senior Support Product Manager is responsible for overseeing the support services for NetApp product lines. This role requires a creative and innovative mindset with hands-on experience in pricing support offers, understanding the XaaS business, and building offers that are sold on marketplaces. Hands-on experience where you are able to demonstrate incubation to launch capabilities in bringing new support offers to market. You will work closely with product management and engineering teams to ensure that our support services meet the needs of our customers and align with our company's strategic goals.
Key Responsibilities
Increase Customer Lifetime Value (CLTV/CLV) via the right value-added support services Help grow margin via innovative and the right value-added support bundles Be responsible for incubation to launch for new support offerings Develop and implement support services strategies for new and existing products Collaborate with cross-functional teams to identify and resolve customer experience feedback Analyze customer feedback and support metrics to improve value and enhance our support portfolio Lead conversations on current industry trends and bring innovative thinking towards value-based support offers that focus on improving the post-purchase journey Manage relationships with key stakeholders, including customers, partners, and internal teams as needed Stay up-to-date with industry trends and best practices in product support Have hands-on experience with pricing support offers and part/SKU creation Manage the end-to-end process of defining and bringing offers to market, including supporting the Quote to Cash (QTC) process Understand the Cloud business and have experience in building offers that are sold on marketplaces
Education And Qualifications
Bachelor's degree in a related field highly preferred; master’s degree desired Minimum of 10 years of experience in product support/customer success or a related area Strong leadership skills and experience in leading conversations Experience in leading teams (non-managerial role) Has defined portfolio vision, direction, and business plans, including product plans/roadmaps, product evolution and product lifecycle process Ability to work in a fast-paced and dynamic environment Proficient in data analysis and has done industry research in the past. Must be able to showcase innovative approaches to build support services portfolio
Compensation
The target salary range for this position is 183,600 - 272,800. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
Why NetApp?
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionProduct Management and Marketing IndustriesSoftware Development Referrals increase your chances of interviewing at NetApp by 2x Sign in to set job alerts for “Senior Product Manager” roles. San Jose, CA $180,000.00-$330,000.00 1 week ago San Jose, CA $180,000.00-$312,000.00 4 days ago Principal Product Manager - Go-to-market Artificial Intelligence & Agents San Jose, CA $165,120.00-$414,000.00 3 hours ago Senior Product Manager - Account Recovery & AbuseSenior Product Manager, Behind the Meter and Channel SolutionsPrincipal Product Manager – LinkedIn Audience Network (LAN)Lead Product Manager - TikTok Search Results Experience and GenAI Application San Jose, CA $210,000.00-$450,000.00 1 week ago Senior Product Manager (Zero Trust Identity) San Francisco Bay Area $225,000.00-$250,000.00 2 weeks ago Menlo Park, CA $171,000.00-$238,000.00 2 weeks ago Senior Product Manager | Web3 | San Francisco (remote options) | $180,000 - $250,000 + Token Grant + Benefits San Francisco Bay Area $180,000.00-$250,000.00 17 hours ago TikTok Shop - Senior Product Manager - Creator and Content Governance San Jose, CA $165,120.00-$414,000.00 3 days ago Redwood City, CA $200,000.00-$220,000.00 1 week ago Sunnyvale, CA $227,000.00-$320,000.00 1 week ago TikTok Shop - Senior Product Manager - Ecosystem, Seller/Creator Performance Score San Jose, CA $165,120.00-$311,600.00 5 days ago TikTok Shop - Senior Product Manager - Ecosystem, Seller/Creator Performance Score San Jose, CA $149,040.00-$246,400.00 5 days ago Senior Product Manager, Content PlatformPrincipal Product Manager - Trust Foundations (Integration, Actioning and Governance)TikTok Shop - Senior Product Manager - Ecosystem, Seller/Creator Performance Score San Jose, CA $210,000.00-$414,000.00 5 days ago Principal Product Manager (SASE Agent Support)TikTok Shop - Senior Product Manager - Ecosystem and Traffic Strategy San Jose, CA $210,000.00-$414,000.00 2 days ago Senior Product Manager, Privacy and Responsibility, Data Control San Jose, CA $150,000.00-$250,000.00 3 days ago Mountain View, CA $236,000.00-$319,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Senior Support Product Manager
role at
NetApp Join to apply for the
Senior Support Product Manager
role at
NetApp Get AI-powered advice on this job and more exclusive features. Job Summary
Ensure you read the information regarding this opportunity thoroughly before making an application.
The Senior Support Product Manager is responsible for overseeing the support services for NetApp product lines. This role requires a creative and innovative mindset with hands-on experience in pricing support offers, understanding the XaaS business, and building offers that are sold on marketplaces. Hands-on experience where you are able to demonstrate incubation to launch capabilities in bringing new support offers to market. You will work closely with product management and engineering teams to ensure that our support services meet the needs of our customers and align with our company's strategic goals. Job Summary
The Senior Support Product Manager is responsible for overseeing the support services for NetApp product lines. This role requires a creative and innovative mindset with hands-on experience in pricing support offers, understanding the XaaS business, and building offers that are sold on marketplaces. Hands-on experience where you are able to demonstrate incubation to launch capabilities in bringing new support offers to market. You will work closely with product management and engineering teams to ensure that our support services meet the needs of our customers and align with our company's strategic goals.
Key Responsibilities
Increase Customer Lifetime Value (CLTV/CLV) via the right value-added support services Help grow margin via innovative and the right value-added support bundles Be responsible for incubation to launch for new support offerings Develop and implement support services strategies for new and existing products Collaborate with cross-functional teams to identify and resolve customer experience feedback Analyze customer feedback and support metrics to improve value and enhance our support portfolio Lead conversations on current industry trends and bring innovative thinking towards value-based support offers that focus on improving the post-purchase journey Manage relationships with key stakeholders, including customers, partners, and internal teams as needed Stay up-to-date with industry trends and best practices in product support Have hands-on experience with pricing support offers and part/SKU creation Manage the end-to-end process of defining and bringing offers to market, including supporting the Quote to Cash (QTC) process Understand the Cloud business and have experience in building offers that are sold on marketplaces
Education And Qualifications
Bachelor's degree in a related field highly preferred; master’s degree desired Minimum of 10 years of experience in product support/customer success or a related area Strong leadership skills and experience in leading conversations Experience in leading teams (non-managerial role) Has defined portfolio vision, direction, and business plans, including product plans/roadmaps, product evolution and product lifecycle process Ability to work in a fast-paced and dynamic environment Proficient in data analysis and has done industry research in the past. Must be able to showcase innovative approaches to build support services portfolio
Compensation
The target salary range for this position is 183,600 - 272,800. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
Why NetApp?
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionProduct Management and Marketing IndustriesSoftware Development Referrals increase your chances of interviewing at NetApp by 2x Sign in to set job alerts for “Senior Product Manager” roles. San Jose, CA $180,000.00-$330,000.00 1 week ago San Jose, CA $180,000.00-$312,000.00 4 days ago Principal Product Manager - Go-to-market Artificial Intelligence & Agents San Jose, CA $165,120.00-$414,000.00 3 hours ago Senior Product Manager - Account Recovery & AbuseSenior Product Manager, Behind the Meter and Channel SolutionsPrincipal Product Manager – LinkedIn Audience Network (LAN)Lead Product Manager - TikTok Search Results Experience and GenAI Application San Jose, CA $210,000.00-$450,000.00 1 week ago Senior Product Manager (Zero Trust Identity) San Francisco Bay Area $225,000.00-$250,000.00 2 weeks ago Menlo Park, CA $171,000.00-$238,000.00 2 weeks ago Senior Product Manager | Web3 | San Francisco (remote options) | $180,000 - $250,000 + Token Grant + Benefits San Francisco Bay Area $180,000.00-$250,000.00 17 hours ago TikTok Shop - Senior Product Manager - Creator and Content Governance San Jose, CA $165,120.00-$414,000.00 3 days ago Redwood City, CA $200,000.00-$220,000.00 1 week ago Sunnyvale, CA $227,000.00-$320,000.00 1 week ago TikTok Shop - Senior Product Manager - Ecosystem, Seller/Creator Performance Score San Jose, CA $165,120.00-$311,600.00 5 days ago TikTok Shop - Senior Product Manager - Ecosystem, Seller/Creator Performance Score San Jose, CA $149,040.00-$246,400.00 5 days ago Senior Product Manager, Content PlatformPrincipal Product Manager - Trust Foundations (Integration, Actioning and Governance)TikTok Shop - Senior Product Manager - Ecosystem, Seller/Creator Performance Score San Jose, CA $210,000.00-$414,000.00 5 days ago Principal Product Manager (SASE Agent Support)TikTok Shop - Senior Product Manager - Ecosystem and Traffic Strategy San Jose, CA $210,000.00-$414,000.00 2 days ago Senior Product Manager, Privacy and Responsibility, Data Control San Jose, CA $150,000.00-$250,000.00 3 days ago Mountain View, CA $236,000.00-$319,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr