Waste Harmonics Keter
Customer Service Professional
Waste Harmonics Keter, Stamford, Connecticut, United States, 06925
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Customer Service Professional
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Waste Harmonics Keter 4 days ago Be among the first 25 applicants Join to apply for the
Customer Service Professional
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Waste Harmonics Keter Get AI-powered advice on this job and more exclusive features. Waste Harmonics Keter provided pay range This range is provided by Waste Harmonics Keter. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $28.85/hr - $31.25/hr About Us
If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.
https://youtu.be/fAYQwMx9INI
Waste Harmonics Keter is a full-service waste and recycling management company operating on a national platform. As a national environmental services provider, we manage 1400 client programs and work with over 2500+ providers nationally. Our team is made up of real estate, financial, and environmental professionals that understand the complexities of commercial and municipal properties and the unique challenges they present. We specialize in developing value-based solutions to implement and maintain the most efficient, sustainable, and economical solution for each individual property's waste stream.
Visit www.keteres.com for more information.
Exciting News: Keter Environmental Services and Waste Harmonics have united to create a powerful force in environmental solutions. Join our dynamic team to be a part of this new era in sustainability.
Comprehensive Benefits Package
Competitive Compensation Annual Bonus Plan at Every Level Continuous Learning and Development Opportunities 401(k) Retirement Savings with Company Match; Immediate Vesting Medical & Dental Insurance Vision Insurance (Company Paid) Life Insurance (Company Paid) Short-term & Long-term Disability (Company paid) Employee Assistance Program Flexible Spending Accounts/Health Savings Accounts Generous Paid Time Off (PTO), Including birthday off, community volunteer hours and a Friday off in the summer 7 Paid Holidays
Job Purpose
As a Customer Service Professional (CSP), you are a key representative of Waste Harmonic Keter’s commitment to customer satisfaction and operational excellence. You will ensure a seamless, solutions-oriented experience for clients across diverse industries by efficiently resolving inquiries, addressing service needs, and maintaining high customer satisfaction. This role demands professionalism, accuracy, and collaboration, while upholding the company’s values and consistently enhancing the customer experience.
Duties And Responsibilities
People
Self-Development - Invests in ongoing professional development through continuous learnings, feedback integration, goal setting, and cross-training. Team Collaboration Enhances team performance by fostering knowledge sharing, open communication and mutual support.
Operations
Performance Metrics - Consistently meets or exceeds key performance indicators (KPIs), including resolution times, response rates, and customer satisfaction scores. Data Management - Ensures integrity and accuracy in CRM documentation, supporting informed decision-making and efficient operations. Process Adherence - Rigorously follows standardized workflows, scripts, and SOPs to maintain regulatory compliance and service consistency.
Stakeholder Management
Collaboration - Collaborates across teams and functions to resolve issues and elevate customer experience through shared expertise. Customer Engagement - Cultivates trust-based relationships by understanding customer needs and delivering tailored, value-driven solutions.
Strategy
Continuous Improvement - Analyzes customer feedback and service data to identify recurring issues, enabling proactive improvements and service innovation. Customer-Centric Focus - Delivers high-quality service aligned with company goals to enhance customer satisfaction, retention, and long-term loyalty.
Performs other duties as assigned.
Qualifications
Education & Experience:
High school diploma or GED required Associate’s or Bachelor’s degree in Business, Communications, or a related field preferred Familiarity with customer service principles, including active listening and empathy. Experience using phones, email or live chat to communicate with customers. Understanding of the company’s products, services, and policies to provide accurate information. Ability to handle customer inquiries, complaints and services. Basic troubleshooting and problem-solving techniques. Strong written and verbal communication skills.
Knowledge & Skills
Previous experience in customer-facing roles such as retail, hospitality, or call centers. Ability to handle customer inquiries professionally and resolve issues effectively. Ability to meet or exceed performance goals in a customer service setting. Strong communication skills with a focus on clarity and professionalism. Awareness of performance metrics such as response time, first-call resolution, and customer satisfaction.
Work Conditions/Physical Requirements
Office environment. Noise level is moderate. Work is primarily performed at a desk using a computer and other standard office equipment Occasional walking to meetings or shared office equipment may be required. Ability to work after normal business hours as needed. Seniority level
Seniority levelEntry level Employment type
Employment typeFull-time Job function
Job functionOther Referrals increase your chances of interviewing at Waste Harmonics Keter by 2x Sign in to set job alerts for “Customer Service Specialist” roles.Customer Relations Representative - State Farm Agent Team Member Floral Park, NY $50,000.00-$70,000.00 2 years ago Customer Service Representative - State Farm Agent Team MemberCustomer Service Representative - State Farm Agent Team Member Pelham, NY $50,000.00-$80,000.00 1 year ago CUSTOMER SERVICE REP II - SSC (Bethpage, New York, United States, 11714) Norwalk, CT $105,000.00-$120,000.00 2 weeks ago Customer Service Representative - State Farm Agent Team MemberBDC Customer Service Representative - Acura ServiceCall Center Customer Service Representative We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Customer Service Professional
role at
Waste Harmonics Keter 4 days ago Be among the first 25 applicants Join to apply for the
Customer Service Professional
role at
Waste Harmonics Keter Get AI-powered advice on this job and more exclusive features. Waste Harmonics Keter provided pay range This range is provided by Waste Harmonics Keter. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $28.85/hr - $31.25/hr About Us
If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.
https://youtu.be/fAYQwMx9INI
Waste Harmonics Keter is a full-service waste and recycling management company operating on a national platform. As a national environmental services provider, we manage 1400 client programs and work with over 2500+ providers nationally. Our team is made up of real estate, financial, and environmental professionals that understand the complexities of commercial and municipal properties and the unique challenges they present. We specialize in developing value-based solutions to implement and maintain the most efficient, sustainable, and economical solution for each individual property's waste stream.
Visit www.keteres.com for more information.
Exciting News: Keter Environmental Services and Waste Harmonics have united to create a powerful force in environmental solutions. Join our dynamic team to be a part of this new era in sustainability.
Comprehensive Benefits Package
Competitive Compensation Annual Bonus Plan at Every Level Continuous Learning and Development Opportunities 401(k) Retirement Savings with Company Match; Immediate Vesting Medical & Dental Insurance Vision Insurance (Company Paid) Life Insurance (Company Paid) Short-term & Long-term Disability (Company paid) Employee Assistance Program Flexible Spending Accounts/Health Savings Accounts Generous Paid Time Off (PTO), Including birthday off, community volunteer hours and a Friday off in the summer 7 Paid Holidays
Job Purpose
As a Customer Service Professional (CSP), you are a key representative of Waste Harmonic Keter’s commitment to customer satisfaction and operational excellence. You will ensure a seamless, solutions-oriented experience for clients across diverse industries by efficiently resolving inquiries, addressing service needs, and maintaining high customer satisfaction. This role demands professionalism, accuracy, and collaboration, while upholding the company’s values and consistently enhancing the customer experience.
Duties And Responsibilities
People
Self-Development - Invests in ongoing professional development through continuous learnings, feedback integration, goal setting, and cross-training. Team Collaboration Enhances team performance by fostering knowledge sharing, open communication and mutual support.
Operations
Performance Metrics - Consistently meets or exceeds key performance indicators (KPIs), including resolution times, response rates, and customer satisfaction scores. Data Management - Ensures integrity and accuracy in CRM documentation, supporting informed decision-making and efficient operations. Process Adherence - Rigorously follows standardized workflows, scripts, and SOPs to maintain regulatory compliance and service consistency.
Stakeholder Management
Collaboration - Collaborates across teams and functions to resolve issues and elevate customer experience through shared expertise. Customer Engagement - Cultivates trust-based relationships by understanding customer needs and delivering tailored, value-driven solutions.
Strategy
Continuous Improvement - Analyzes customer feedback and service data to identify recurring issues, enabling proactive improvements and service innovation. Customer-Centric Focus - Delivers high-quality service aligned with company goals to enhance customer satisfaction, retention, and long-term loyalty.
Performs other duties as assigned.
Qualifications
Education & Experience:
High school diploma or GED required Associate’s or Bachelor’s degree in Business, Communications, or a related field preferred Familiarity with customer service principles, including active listening and empathy. Experience using phones, email or live chat to communicate with customers. Understanding of the company’s products, services, and policies to provide accurate information. Ability to handle customer inquiries, complaints and services. Basic troubleshooting and problem-solving techniques. Strong written and verbal communication skills.
Knowledge & Skills
Previous experience in customer-facing roles such as retail, hospitality, or call centers. Ability to handle customer inquiries professionally and resolve issues effectively. Ability to meet or exceed performance goals in a customer service setting. Strong communication skills with a focus on clarity and professionalism. Awareness of performance metrics such as response time, first-call resolution, and customer satisfaction.
Work Conditions/Physical Requirements
Office environment. Noise level is moderate. Work is primarily performed at a desk using a computer and other standard office equipment Occasional walking to meetings or shared office equipment may be required. Ability to work after normal business hours as needed. Seniority level
Seniority levelEntry level Employment type
Employment typeFull-time Job function
Job functionOther Referrals increase your chances of interviewing at Waste Harmonics Keter by 2x Sign in to set job alerts for “Customer Service Specialist” roles.Customer Relations Representative - State Farm Agent Team Member Floral Park, NY $50,000.00-$70,000.00 2 years ago Customer Service Representative - State Farm Agent Team MemberCustomer Service Representative - State Farm Agent Team Member Pelham, NY $50,000.00-$80,000.00 1 year ago CUSTOMER SERVICE REP II - SSC (Bethpage, New York, United States, 11714) Norwalk, CT $105,000.00-$120,000.00 2 weeks ago Customer Service Representative - State Farm Agent Team MemberBDC Customer Service Representative - Acura ServiceCall Center Customer Service Representative We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr